Business review sites like Feefo

[Frimley111R]

We have quite a few happy customers I'm pleased to say and often they say 'Send us a form and we'll fill it in and give you a good review'. The problem is that we don't have anything really and I am wondering if we should start using something like Feefo, Reviews, etc. but all the threads on here are a few years old.

Does anyone use these now and if so, which ones? Also, don't companies just avoid sending out links etc to their unhappy customers which makes them all seem like happy customers?

[silobass]

We've used Feefo in the past and I've no complaints about it but we stopped after about a year as we couldn't get enough reviews within the time period Google sets to get the stars under our name for Google searches. It used to be 50 reviews in a rolling 12 month period but I think it's 150 now which we couldn't get as very few people actually responded to our request for reviews. I think we paid £75+vat per month for the service. Emails are sent out automatically if you have it integrated into an ecommerce site or you can fill in a spreadsheet with sales, contacts etc listed for bulk sending after a week/month etc if you have sales that don't go through a website.

After that we used Judge.me that integrates with Shopify and automatically sends them on order completion. No difference to Feefo really but it's a lot cheaper.

We're not on Shopify at the moment and it's not something I've had time to look into for our new site but I see no reason why you can't simply email people with a link to a Google My Business page to leave a review for you. No cost to this but no automation either. I've not looked into Trustpilot but I believe they offer a free option too.

[Herbs]

Trustpilot is better than Feefo. Also don't forget you have Google and Facebook - both of which are important so get the links included in the emails and either rotate them or include all and let the customer choose.

Crazy not to be doing it.

[0a]

We use Reviews.co.uk. Excellent conversion, good customer service, and ever increasing functionality. Our web devs like the easy integration and ability to pull reviews via API as well. You can send review requests to Google business, trustpilot etc as well which is great.