Credit card chargeback - any retailer penalty?
Discussion
As above. Had someone keep promising me a refund which never materialised so I started a chargeback claim via my card. Just wondered whether the retailer cops for anything if they have a chargeback against them, or whether they're never going to refund voluntarily as it makes no difference to them?
I’m now in the ridiculous position that, having given the retailer several opportunities to refund, advising that I would start the chargeback process if they didn’t (with a reasonable deadline which passed), the credit card company credited me last week, and the retailer went ahead and refunded me today. So now I have to call the card people tomorrow to unpick that.
The retailer has a .co.uk website and phone number, and an address, (and I thus believed I was dealing with a UK company) but everything is responded to and fulfilled from Texas (apparently).
They’re the sort of organisation who started off offering me £10 off (of a £175 purchase), then £20, then more, and it eventually went up to £60 “and maybe you can keep it and use it elsewhere”. Er no, because it’s of no use to me, it doesn’t do what you say it does. They’ve refunded without requesting that it’s returned to them so they must know it’s a useless product.
The retailer has a .co.uk website and phone number, and an address, (and I thus believed I was dealing with a UK company) but everything is responded to and fulfilled from Texas (apparently).
They’re the sort of organisation who started off offering me £10 off (of a £175 purchase), then £20, then more, and it eventually went up to £60 “and maybe you can keep it and use it elsewhere”. Er no, because it’s of no use to me, it doesn’t do what you say it does. They’ve refunded without requesting that it’s returned to them so they must know it’s a useless product.
CAPP0 said:
I’m now in the ridiculous position that, having given the retailer several opportunities to refund, advising that I would start the chargeback process if they didn’t (with a reasonable deadline which passed), the credit card company credited me last week, and the retailer went ahead and refunded me today. So now I have to call the card people tomorrow to unpick that.
The retailer has a .co.uk website and phone number, and an address, (and I thus believed I was dealing with a UK company) but everything is responded to and fulfilled from Texas (apparently).
They’re the sort of organisation who started off offering me £10 off (of a £175 purchase), then £20, then more, and it eventually went up to £60 “and maybe you can keep it and use it elsewhere”. Er no, because it’s of no use to me, it doesn’t do what you say it does. They’ve refunded without requesting that it’s returned to them so they must know it’s a useless product.
Wouldn’t spend one minute more on it, let either/both unpick it for youThe retailer has a .co.uk website and phone number, and an address, (and I thus believed I was dealing with a UK company) but everything is responded to and fulfilled from Texas (apparently).
They’re the sort of organisation who started off offering me £10 off (of a £175 purchase), then £20, then more, and it eventually went up to £60 “and maybe you can keep it and use it elsewhere”. Er no, because it’s of no use to me, it doesn’t do what you say it does. They’ve refunded without requesting that it’s returned to them so they must know it’s a useless product.
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