Trustpilot
Author
Discussion

Mdonnelly14

Original Poster:

83 posts

58 months

Monday 18th January 2021
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Why the hell is it so expensive??

Is there much benefit over a paid account to a standard account as their website doesn’t give much away...

VEX

5,257 posts

263 months

Monday 18th January 2021
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Can't help, but interested in the answer.

V

SlimJ

399 posts

246 months

Monday 18th January 2021
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Allows you to add the widgets to your website to help boost conversion rates.

Allows you to invite your customers (automatically) to write a review.

You can integrate product reviews (although we have our own system so don’t bother with this extra feature).

Those are the main benefits. We’ve used for years and get around 800 reviews a month now.

How much were you quoted?

MrSparks

652 posts

137 months

Monday 18th January 2021
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I’d recommend reviews.io as an alternative.

We use them on two sites, have done for a good few years now and find it really good and a lot less money.

Dromedary66

1,924 posts

155 months

Monday 18th January 2021
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Mdonnelly14 said:
Why the hell is it so expensive??
Because they will delete bad reviews for businesses.

SlimJ

399 posts

246 months

Monday 18th January 2021
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Dromedary66 said:
Because they will delete bad reviews for businesses.
Not strictly true. I can report fraudulent reviews or reviews where a customer has not given any identifiable details, if the reviewer doesn’t comeback to provide this information then the review is removed. I can’t just delete a review!

Whereas with Google, many reviews are left with no identifiable details and there’s no way to get more details or get reviews removed - basically means a competitor can bad mouth a business knowing the business can’t do much about it! We’ve taken to pushing ‘happy’ customers to leave a google review just to ensure our star rating is kept as high as possible.

0a

24,045 posts

211 months

Monday 18th January 2021
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MrSparks said:
I’d recommend reviews.io as an alternative.

We use them on two sites, have done for a good few years now and find it really good and a lot less money.
I would absolutely recommend the above. Reviews.io are cheaper, convert better, and we have a great relationship with them.

CarPrintGuy

1,506 posts

117 months

Tuesday 19th January 2021
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Mdonnelly14 said:
Why the hell is it so expensive??

Is there much benefit over a paid account to a standard account as their website doesn’t give much away...
Which platform is your website built on? I had this same issue, but found a Shopify app which is only £8/month rather than Trustpilot's £165/month:

e.g. see under products here: https://www.limited100.co.uk/collections/aston-mar...



Alternatively, if you log into Trustpilot for Business you will see they do have some free widgets available, such as in the footer of my home page.

https://www.limited100.co.uk



Edited by CarPrintGuy on Tuesday 19th January 06:54

jonamv8

3,233 posts

183 months

Tuesday 19th January 2021
quotequote all
SlimJ said:
Allows you to add the widgets to your website to help boost conversion rates.

Allows you to invite your customers (automatically) to write a review.

You can integrate product reviews (although we have our own system so don’t bother with this extra feature).

Those are the main benefits. We’ve used for years and get around 800 reviews a month now.

How much were you quoted?
Some of these benefits can be accessed for free on their basic package too, although limitations do apply.