What are normal comission rates for telesales staff?
Discussion
jconsta6 said:
Hi all,
I've not worked in sales before so I don;t really know what the going rate is.
What percentage of the profit per item should be paid for comission to a member of a telesales team?
Any thoughts? is there a "norm" or do comission rates really vary a lot.
Cheers,
JC
How much is the product that they are selling? Also is it appointment setting or is it sales?
Cheers
JOhn
About five year ago I was on a On target earnings package of £30k with a £13k basic.
Think this is a pretty normal rate add inflation is and you should not be looking at £15k with OTE at £45k minimum.
As a tip normally the more you sell the more you earn.
In my experince nothing helps beat sales targets better than hard graft.
Think this is a pretty normal rate add inflation is and you should not be looking at £15k with OTE at £45k minimum.
As a tip normally the more you sell the more you earn.
In my experince nothing helps beat sales targets better than hard graft.
Surely the commission package will be determined by what kind of sales level you expect them to achieve, how much your competitors are paying for similar work, and obviously how much margin is in each sale.
I used to set targets for call centre sales staff, so some of these figures may be helpful to you. Typically, I'd expect a call centre person to make 100 dial spins per day (absolute max 15 per working hour), resulting in 50 to 60% of these calls being ‘effective’, i.e. they got to sell to someone, rather than speaking to switchboard etc. In my market sector we would work on a sales conversion rate of around 5% of ‘effective’ calls made.
We could get staff aged around 18 to 20 years old, for a basic of ~£12k and would always look to set OTE at double the basic. However, maximum OTE would be quite stretching, generally most were earning £18k to £20k. This was in the North West, 4 years ago.
Managing expectations is key, call centre work is soul destroying at the best of times, setting targets that are unrealistic will do nothing other than kill morale.
Just my 2p's worth.
>> Edited by Chim Girl on Monday 26th September 08:45
I used to set targets for call centre sales staff, so some of these figures may be helpful to you. Typically, I'd expect a call centre person to make 100 dial spins per day (absolute max 15 per working hour), resulting in 50 to 60% of these calls being ‘effective’, i.e. they got to sell to someone, rather than speaking to switchboard etc. In my market sector we would work on a sales conversion rate of around 5% of ‘effective’ calls made.
We could get staff aged around 18 to 20 years old, for a basic of ~£12k and would always look to set OTE at double the basic. However, maximum OTE would be quite stretching, generally most were earning £18k to £20k. This was in the North West, 4 years ago.
Managing expectations is key, call centre work is soul destroying at the best of times, setting targets that are unrealistic will do nothing other than kill morale.
Just my 2p's worth.
>> Edited by Chim Girl on Monday 26th September 08:45
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