Evri…What a shower of ……
Discussion
I sent a pair of skis via Evri to an ebay buyer.
Skis haven’t been delivered,they are sat in a warehouse somewhere.
Initially the tracking number worked but now doesn’t as Evri seem to think my skis and tracking number have become Vinted parcels sent by my daughter.
The chatbot is crap,the tracking numbers doesn’t now match and I can’t speak to a human.
How are they allowed to operate a service that has no human customer service.
How the f
k am I going to get this resolved?
I understand now why everyone hates Evri.
Skis haven’t been delivered,they are sat in a warehouse somewhere.
Initially the tracking number worked but now doesn’t as Evri seem to think my skis and tracking number have become Vinted parcels sent by my daughter.
The chatbot is crap,the tracking numbers doesn’t now match and I can’t speak to a human.
How are they allowed to operate a service that has no human customer service.
How the f
k am I going to get this resolved?I understand now why everyone hates Evri.
I recently bought some bin liners off Amazon from a company that has always used the Amazon delivery and never had a problem. This time they have swapped to Evri, and guess what ? No bin bags and they have lost a customer. Tbf, they refunded quickly enough, so I assume they are getting used to it now.
The village my mother lives in had a chap that did all the Evri deliveries for the local area and was very good. He knew all the safe places to leave parcels and would also go back later if needed to make sure they received their parcel. He also knew everyones name and their dogs too, and always had a treat for them (the dogs ...). Then after a few cryptic posts on the local Facebook page he has packed it in. I gather the conditions were getting a bit unbearable and he`d had enough. I guess the allotted time for each parcel didn't include driving down endless country lanes and having a 30 second chat with his customers when he got there.
The village my mother lives in had a chap that did all the Evri deliveries for the local area and was very good. He knew all the safe places to leave parcels and would also go back later if needed to make sure they received their parcel. He also knew everyones name and their dogs too, and always had a treat for them (the dogs ...). Then after a few cryptic posts on the local Facebook page he has packed it in. I gather the conditions were getting a bit unbearable and he`d had enough. I guess the allotted time for each parcel didn't include driving down endless country lanes and having a 30 second chat with his customers when he got there.
I’m tempting fate here, but my Evri parcels are almost always delivered to the correct place. My wife’s parcels are rarely delivered to the correct place, even though the address and surname are identical.
Trying to resolve the situation is basically impossible, as it’s extremely difficult to speak to a real person and ‘computer says no’.
Trying to resolve the situation is basically impossible, as it’s extremely difficult to speak to a real person and ‘computer says no’.
Evri are appalling - I think they believed changing their name from Hermes would lead people to forget how bad they were but they've managed to maintain the same level of incompetence.
But, accepting that they screw it up less frequently, if anything goes slightly awry with UPS you are in to a world of pain that is seriously next level blood boiling. You even have to create an account with them to be able to nominate a safe delivery place which then doesn't give an open text box and offers a list of American type places that don't work in the UK (e.g. front porch). To open the account you need a password that is extremely complex and that of course you will never remember as you'll need it so infrequently. Everything about their service is designed for their system's convenience and not the customer. It is impossible to speak to a human. Impossible. After 2 or 3 seriously life shortening blood boiling episodes with UPS I now won't knowingly buy from any vendor that uses them.
But, accepting that they screw it up less frequently, if anything goes slightly awry with UPS you are in to a world of pain that is seriously next level blood boiling. You even have to create an account with them to be able to nominate a safe delivery place which then doesn't give an open text box and offers a list of American type places that don't work in the UK (e.g. front porch). To open the account you need a password that is extremely complex and that of course you will never remember as you'll need it so infrequently. Everything about their service is designed for their system's convenience and not the customer. It is impossible to speak to a human. Impossible. After 2 or 3 seriously life shortening blood boiling episodes with UPS I now won't knowingly buy from any vendor that uses them.
Edited by Gixer968CS on Thursday 10th April 16:05
Red9zero said:
The village my mother lives in had a chap that did all the Evri deliveries for the local area and was very good. He knew all the safe places to leave parcels and would also go back later if needed to make sure they received their parcel. He also knew everyones name and their dogs too, and always had a treat for them (the dogs ...). Then after a few cryptic posts on the local Facebook page he has packed it in. I gather the conditions were getting a bit unbearable and he`d had enough. I guess the allotted time for each parcel didn't include driving down endless country lanes and having a 30 second chat with his customers when he got there.
Same within the village I live, the local guy was brilliant you could ping him on Facebook to say how do I return a parcel and 5 minutes later he'd be at your door with the form and go through it with you. He's always been pro-active and probably makes Evri look far better than they are, certainly to the locals here.I know he had some health issues and I think his patch has changed slightly, so I only see him walking the dog every now and again rather than delivering something for me.
Always left in a recycling bin.Simpo Two said:
I think it mostly depends on the local bod. Evri works fine round here. The last parcel that went missing was from Royal Mail - it left the depot and vanished into thin air. I don't think the perfect delivery company exists, though Amazon must be pretty close.
I think Amazons secret is the parcels come direct from the huge warehouses, so less chance of them getting lost or damaged, where most other couriers will all head to a central hub, then back to your local depot, giving plenty of opportunities to get lost/damaged. Quattromaster said:
I think Amazons secret is the parcels come direct from the huge warehouses, so less chance of them getting lost or damaged, where most other couriers will all head to a central hub, then back to your local depot, giving plenty of opportunities to get lost/damaged.
Their vans look like pieces of modern art with all the dings and pieces of missing trim, far, far worse than any of the other couriers.On Evri, it definitely seems dependent on the local courier, if you get a good one then they’re great, but there are too many horror stories.
To the OP, if you booked via Parcels 2 Go and took their insurance then they might help you, otherwise I suspect you’ve got little chance of getting anywhere. P2G won’t even talk to you if you don’t have insurance. If it’s an eBay simple delivery then maybe try eBay?
smifffymoto said:
Thanks for the anecdotes but does anybody know how to get hold of the fkers?
You can't, and believe me, I've tried. Even when, via their chat bot, you request a call back, it is always an email I get instead. They are just not interested in the end user. They are a s#!t show and they know it.kers?Have to say I have always found Evri very good both sending and receiving parcels, I don’t think it’s just luck as I’ve sent hundreds of parcels with them.
Amazon are awful now, insist on dumping parcels on the front doorstep with a quick knock and run away. I’ve asked them numerous times to at least leave parcels at the back door but they don’t listen.
Amazon are awful now, insist on dumping parcels on the front doorstep with a quick knock and run away. I’ve asked them numerous times to at least leave parcels at the back door but they don’t listen.
Quattromaster said:
I think Amazons secret is the parcels come direct from the huge warehouses, so less chance of them getting lost or damaged, where most other couriers will all head to a central hub, then back to your local depot, giving plenty of opportunities to get lost/damaged.
Amazon also have hubs for logistics smifffymoto said:
Thanks for the anecdotes but does anybody know how to get hold of the fkers?
Nope. You parcel has gone. It's just how it is with Evri - a gamble with their cheap fees but 50/50 whether or not your parcel will disappear into the aether. You lost this time. Please insert more coins to play again.kers?As always it's down to the delivery driver.
If you get one who cares then you'll be fine.
Sadly it's a job that's a last resort for some and also attracts a lot of people who's first language isn't English which must be a great hindrance.
From the other side I have a friend who's worked for them for over 20 years and her tales of how she is treated by some customers are pretty awful.
And having to deliver up to 300 parcels a day! Not a job I could do.
If you get one who cares then you'll be fine.
Sadly it's a job that's a last resort for some and also attracts a lot of people who's first language isn't English which must be a great hindrance.
From the other side I have a friend who's worked for them for over 20 years and her tales of how she is treated by some customers are pretty awful.
And having to deliver up to 300 parcels a day! Not a job I could do.
They delivered me a parcel last week, I found it on my drive in front of my car.I didn't get the notification of delivery until many hours later, delivered to outbuilding it said. Also the delivery didn't show on my CCTV so god knows how it got there,thrown over the hedge from next door maybe ?
Certainly wouldn't use them for anything valuable or fragile if I had the choice but as a buyer you don't usually
Certainly wouldn't use them for anything valuable or fragile if I had the choice but as a buyer you don't usually
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