Solicitor compensation help - moved thread
Discussion
Hi, I was advised to repost this in here as you wonderful people may have more experience
Has anyone had any experience with chasing a conveyancing solicitor for compensation?
Long story short: about 3 years ago a conveyancing firm extended my lease but never actually registered it, even though they told me they had. The Land Registry had asked them to correct some paperwork, but they never replied. This mistake caused a house sale and purchase to fall through, and I’ve spent the last 2 years chasing them to fix the job I’d already paid them for.
In January this year their internal complaints department accepted fault and asked me what I wanted as compensation. A solicitor friend suggested around £25k due to loss of house sale/removal costs/ value of the flat falling a full itemised and evidence based spreadsheet was sent to the solicitors. Since then (10th January onwards) I’ve sent over 30 emails. Every reply I’ve had back is basically the same: “that’s a large figure, we’re looking into it and will get back to you.” I even cc’d the whole company at one point to try and get movement, but got the same stock response. Last week I gave them a clear deadline of Monday just gone to either give me a compensation figure or at least a timeline but I’ve heard nothing back.
I raised it with the Legal Ombudsman about 6 weeks ago, but they’ve told me it could be up to 14 weeks before they pick it up. In the meantime the solicitors are just ignoring my emails completely or replying to every other one.
Has anyone been in a similar position, or know if there’s any other way I can put pressure on them to respond instead of just waiting for the Ombudsman? It’s been really stressful and I feel like they’re just stringing me along.
TLDR How do I get a solicitor who has accepted fault to actually give me a compensation figure after they admitted fault.
Has anyone had any experience with chasing a conveyancing solicitor for compensation?
Long story short: about 3 years ago a conveyancing firm extended my lease but never actually registered it, even though they told me they had. The Land Registry had asked them to correct some paperwork, but they never replied. This mistake caused a house sale and purchase to fall through, and I’ve spent the last 2 years chasing them to fix the job I’d already paid them for.
In January this year their internal complaints department accepted fault and asked me what I wanted as compensation. A solicitor friend suggested around £25k due to loss of house sale/removal costs/ value of the flat falling a full itemised and evidence based spreadsheet was sent to the solicitors. Since then (10th January onwards) I’ve sent over 30 emails. Every reply I’ve had back is basically the same: “that’s a large figure, we’re looking into it and will get back to you.” I even cc’d the whole company at one point to try and get movement, but got the same stock response. Last week I gave them a clear deadline of Monday just gone to either give me a compensation figure or at least a timeline but I’ve heard nothing back.
I raised it with the Legal Ombudsman about 6 weeks ago, but they’ve told me it could be up to 14 weeks before they pick it up. In the meantime the solicitors are just ignoring my emails completely or replying to every other one.
Has anyone been in a similar position, or know if there’s any other way I can put pressure on them to respond instead of just waiting for the Ombudsman? It’s been really stressful and I feel like they’re just stringing me along.
TLDR How do I get a solicitor who has accepted fault to actually give me a compensation figure after they admitted fault.
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