My emails going to clients spam
Discussion
Hi
I set up a website about 9 months ago and an associated email.
Since then I have started contacted potential targets both directly and in small batches via Hubspot.
Some of these are getting through to clients / targets, but others are getting blocked in their Spam.
All the usual DMARC, DKIM, SPF setups are correct per my IT guy.
Any ideas?
I set up a website about 9 months ago and an associated email.
Since then I have started contacted potential targets both directly and in small batches via Hubspot.
Some of these are getting through to clients / targets, but others are getting blocked in their Spam.
All the usual DMARC, DKIM, SPF setups are correct per my IT guy.
Any ideas?
Check whether your domain is blacklisted - https://mxtoolbox.com/blacklists.aspx
Based on your profile, I guess the domain is betting-site.com. According to mxtoolbox that domain hasn't been blacklisted which suggests some other issue with the content of your emails or possibly your IP address is blacklisted. Betting related content can trigger spam detection. Maybe there's something in your email that some spam filters don't like?
Hi guys, thanks for responses.
It’s not betting-site…that is from decades ago. It a professional services firm. Rather stay anonymous for now.
Answer to some of the Qs.
1. Are these corp/ b2b contacts or private individuals? - B2B, CEOs of small companies
2. Trapped as spam or going to junk ? Bit of both, sometimes getting through though
3. Are your emails cold/ unsolicited or expected? Bit of both
4. How do you know they are getting trapped. Targets are telling me
5. What does yr it bod say? He is baffled, not blacklisted and all standard setting are correct. He suspects it’s because my site / domain is newish and I have done some low batch number unsolicited campaigns from hubspot that i am getting a bad “score”. My targets are also very IT savvy, so their settings are probably the most protected.
6. It’s not blacklisted as mentioned, have checked with some of the suggested assement sites above
So in many ways, my Q is less IT technical, more “how do I improve” my score perhaps.
It’s not betting-site…that is from decades ago. It a professional services firm. Rather stay anonymous for now.
Answer to some of the Qs.
1. Are these corp/ b2b contacts or private individuals? - B2B, CEOs of small companies
2. Trapped as spam or going to junk ? Bit of both, sometimes getting through though
3. Are your emails cold/ unsolicited or expected? Bit of both
4. How do you know they are getting trapped. Targets are telling me
5. What does yr it bod say? He is baffled, not blacklisted and all standard setting are correct. He suspects it’s because my site / domain is newish and I have done some low batch number unsolicited campaigns from hubspot that i am getting a bad “score”. My targets are also very IT savvy, so their settings are probably the most protected.
6. It’s not blacklisted as mentioned, have checked with some of the suggested assement sites above
So in many ways, my Q is less IT technical, more “how do I improve” my score perhaps.
vanman1936 said:
Hi
Since then I have started contacted potential targets both directly and in small batches via Hubspot.
Technically, cold emails via Hubspot are spam............(even if they are well targeted) Since then I have started contacted potential targets both directly and in small batches via Hubspot.
What are your daily/hourly limits set to ?
Did you warm your mailbox up properly?
And have you got the unsubscribe options / sub domains etc configured properly?
If a Hubspot mail server is somewhere in the process then it’s almost bound to get messed up, isn’t it?
I’ve recently retired but used to be admin on our Microsoft 365 and that stuck pretty well everything that wasn’t a regular email into junk, or even quarantine.
When I left they were struggling to enable us to receive notification emails from a payment provider that were sent through an AWS server. No matter what IT tried, most of the notifications went to quarantine.
I’ve recently retired but used to be admin on our Microsoft 365 and that stuck pretty well everything that wasn’t a regular email into junk, or even quarantine.
When I left they were struggling to enable us to receive notification emails from a payment provider that were sent through an AWS server. No matter what IT tried, most of the notifications went to quarantine.
skedaddle said:
vanman1936 said:
3. Are your emails cold/ unsolicited or expected? Bit of both
Unsolicited emails are by definition spam and should be blocked. Out of interest, do you get any business from that kind of approach?
There are ways around it, but not something to be encouraged really!
I suffered at the hands of spam filters for years - almost always google treating my non spam as spam. I have never, ever sent an unsolicited email. Ever. Only responses to equiries, or ongoing customer chat.
I have a message on my website front page telling enquirers to check their spam folder, it got so bad.
In the end I solved it with a 2 prong attack.
1) I changed mail server host. I was on a private mail server IP but still, other users of my old host were spammers, so I got tarred with the same brush, even though I showed as clean on all mail / blocklists. That was the most baffling part.
That was Hostpresto. I moved to Ionos.
2) I often reply to my clients with a discount coupon to use in their cart - and I found that removing any mention of discount / coupon has helped immeasurably. I now simply say use the code below in your cart. "Discount" is a nasty word in the world of spam.
Its largely OK now, but Google is the most overreactive. I know this as I missed my glasto tickets one year as they blocked all their replies as spam! :-(
I have a message on my website front page telling enquirers to check their spam folder, it got so bad.
In the end I solved it with a 2 prong attack.
1) I changed mail server host. I was on a private mail server IP but still, other users of my old host were spammers, so I got tarred with the same brush, even though I showed as clean on all mail / blocklists. That was the most baffling part.
That was Hostpresto. I moved to Ionos.
2) I often reply to my clients with a discount coupon to use in their cart - and I found that removing any mention of discount / coupon has helped immeasurably. I now simply say use the code below in your cart. "Discount" is a nasty word in the world of spam.
Its largely OK now, but Google is the most overreactive. I know this as I missed my glasto tickets one year as they blocked all their replies as spam! :-(
I had this issue years ago.
If I remember, it was down to my email hosting company. They obviously had someone on their books who sent out spam and therefore had the entire company's emails blacklists.
I used MXToolbox for ages trying to clean things up, in the end I binned the company and bit the bullet and went directly to Gmail.
Never had a problem since.
If I remember, it was down to my email hosting company. They obviously had someone on their books who sent out spam and therefore had the entire company's emails blacklists.
I used MXToolbox for ages trying to clean things up, in the end I binned the company and bit the bullet and went directly to Gmail.
Never had a problem since.
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