Poor business practices.
Discussion
This isn’t aimed at any one business (well it is but I won’t name them or go into much detail), but just how poor do some businesses act when it comes to the crunch, or is it just all about making the sale and b******s to the customer and their experience.
To put some meat on the bones, I’m considering exporting a car from the U.K. into an EU country. Asked numerous shipping companies for a quote giving them all the relevant details and some very specific questions. All of them have come back with a headline cost, but none have answered all the questions. Quite a few have ignored the info I’ve given and asked me to give them it again, some have just ignored some of the questions. The absolute worst bit though is most have completely ignored that I need a specialist report completing to ensure the car is acceptable to the shipping company. Despite numerous emails and me asking about what reports (if any) were needed, they have avoided disclosing the need until I got to booking stage.
It feels like they just want my money and then I’ll be abandoned to find my own way out of the maze, or incur some hefty cancellation fees. It just smacks of sharp practice, unprofessionalism and an industry as a whole that has minimal attention to detail. Surely they would want to give every customer the impression that they’re fully on the ball, obsessed with getting things right every step of the way and providing a no surprises environment.
The frustrating thing is that this export / import is a test from my side and there’s a reasonable number of high value cars that would have followed if I had any confidence in them.
Anyone else experienced really poor service from businesses that appear to only be interested in your money with scant regard to their professionalism. Be good to hear your stories from a variety of industries not just limited it to the one I’ve just experienced. Be a good chance to vent.
To put some meat on the bones, I’m considering exporting a car from the U.K. into an EU country. Asked numerous shipping companies for a quote giving them all the relevant details and some very specific questions. All of them have come back with a headline cost, but none have answered all the questions. Quite a few have ignored the info I’ve given and asked me to give them it again, some have just ignored some of the questions. The absolute worst bit though is most have completely ignored that I need a specialist report completing to ensure the car is acceptable to the shipping company. Despite numerous emails and me asking about what reports (if any) were needed, they have avoided disclosing the need until I got to booking stage.
It feels like they just want my money and then I’ll be abandoned to find my own way out of the maze, or incur some hefty cancellation fees. It just smacks of sharp practice, unprofessionalism and an industry as a whole that has minimal attention to detail. Surely they would want to give every customer the impression that they’re fully on the ball, obsessed with getting things right every step of the way and providing a no surprises environment.
The frustrating thing is that this export / import is a test from my side and there’s a reasonable number of high value cars that would have followed if I had any confidence in them.
Anyone else experienced really poor service from businesses that appear to only be interested in your money with scant regard to their professionalism. Be good to hear your stories from a variety of industries not just limited it to the one I’ve just experienced. Be a good chance to vent.
It's been like this for 10-20 years now. Nobody gives a f
k anymore and YOU have to do all the legwork for them, for them to take YOUR money like they are doing YOU some sort of favour. TBH I'm surprised you even received emails back. Most companies don't even bother, as apparently even enquiry is a time-waster. Those few that do nearly all have AI on the inbox now so just spits out a generic reply which doesn't answer your questions.
The only way to get this sort of thing done with a decent level of competence is either meet them in person by using a local shipping broker with a physical office you can go to, or arrange it over the phone and cross your fingers you actually get to speak to the one person in the company who is actually competent and gives some sort of fk.
This is why any decent company with good customer service and prides themselves of doing the best they can has a full diary for the next 12 months and can pretty much name their price. When you find such a company, grab on to them with both hands and never let go as they are such a rarity in the year 2026.
k anymore and YOU have to do all the legwork for them, for them to take YOUR money like they are doing YOU some sort of favour. TBH I'm surprised you even received emails back. Most companies don't even bother, as apparently even enquiry is a time-waster. Those few that do nearly all have AI on the inbox now so just spits out a generic reply which doesn't answer your questions.The only way to get this sort of thing done with a decent level of competence is either meet them in person by using a local shipping broker with a physical office you can go to, or arrange it over the phone and cross your fingers you actually get to speak to the one person in the company who is actually competent and gives some sort of f
k.This is why any decent company with good customer service and prides themselves of doing the best they can has a full diary for the next 12 months and can pretty much name their price. When you find such a company, grab on to them with both hands and never let go as they are such a rarity in the year 2026.
Opapayer said:
Anyone else experienced really poor service from businesses that appear to only be interested in your money with scant regard to their professionalism. Be good to hear your stories from a variety of industries not just limited it to the one I ve just experienced. Be a good chance to vent.
I'm looking for a new patio door. Found a place locally so went over to see what they had. Quite a big factory but no reception, no showroom, no people anywhere that I could see. Made contact later by phone - they immediately wanted to make an appointment for someone to visit and quote. No, first I'd like to see your product range, finishes, furniture etc please. They sent me a mish-mash of website links. Can he bring samples? 'No'. 'Well in that case I can't buy anything'.Good point about AI, forgot that they’d have that f****ng things up along the way. You seem fairly knowledgeable about this, any pointers on a good one? I’d still like to export these cars, but not with anyone I’ve found so far.
I should have added my recent hire car experience (admittedly I did go bargain basement on the company). Being greeted “Aiiight bruv” is not a way to give me confidence in their product or service.
I should have added my recent hire car experience (admittedly I did go bargain basement on the company). Being greeted “Aiiight bruv” is not a way to give me confidence in their product or service.
Opapayer said:
Good point about AI, forgot that they d have that f****ng things up along the way. You seem fairly knowledgeable about this, any pointers on a good one? I d still like to export these cars, but not with anyone I ve found so far.
I should have added my recent hire car experience (admittedly I did go bargain basement on the company). Being greeted Aiiight bruv is not a way to give me confidence in their product or service.
Not sure if that was directed at me or Simpo(?) If me, I'm sorry but I have no experience of car exporting at all so can't advise from that angle. If in your shoes I'd probably pop a thread in GG with your story and ask for recommendations. I should have added my recent hire car experience (admittedly I did go bargain basement on the company). Being greeted Aiiight bruv is not a way to give me confidence in their product or service.
Simpo Two said:
Opapayer said:
Anyone else experienced really poor service from businesses that appear to only be interested in your money with scant regard to their professionalism. Be good to hear your stories from a variety of industries not just limited it to the one I ve just experienced. Be a good chance to vent.
I'm looking for a new patio door. Found a place locally so went over to see what they had. Quite a big factory but no reception, no showroom, no people anywhere that I could see. Made contact later by phone - they immediately wanted to make an appointment for someone to visit and quote. No, first I'd like to see your product range, finishes, furniture etc please. They sent me a mish-mash of website links. Can he bring samples? 'No'. 'Well in that case I can't buy anything'.This is current for me, I have a woman wanting one door. It's a recommendation from a happy customer who spent £30K+ so I felt obliged to deal with her. I was an hour in her house (wouldn't normally visit for a single door), we've been back and forth by text and email for two weeks discussing colour and styles. The colour she wants is a new one which is difficult to get trims and silicone for, so when she buys I'll have a nightmare either getting stuff sent from Ireland at £££ or having to buy 5x more because nobody will sell me the small quantity I need. I'll need to go back to her with physical colour samples and to do her paperwork to make sure no misunderstandings, or else I could end up losing money rather than making any.
There's good reason lots of places have set processes and limited options. 80% of your customers are content with that, and the other 20% are best avoided.
Email enquiries are usually junk. Tyre kickers who've sent the same thing to many (often accidently cc'd or forwarded so you can see who they've sent it to). If they don't send their phone number when asked they are politely rejected.
People who measure their own windows 'to save time' and hand you sizes on a piece of paper when you go in the house don't realise this completely throws me off my routine. I'm now taking your word for the styles and handings etc upstairs, can't offer any advice or suggestions and the process now takes longer and is more prone to mistakes. Thanks for that.
I could go on but these have been two this week so are fresh in my head.
technodup said:
Simpo Two said:
Opapayer said:
Anyone else experienced really poor service from businesses that appear to only be interested in your money with scant regard to their professionalism. Be good to hear your stories from a variety of industries not just limited it to the one I ve just experienced. Be a good chance to vent.
I'm looking for a new patio door. Found a place locally so went over to see what they had. Quite a big factory but no reception, no showroom, no people anywhere that I could see. Made contact later by phone - they immediately wanted to make an appointment for someone to visit and quote. No, first I'd like to see your product range, finishes, furniture etc please. They sent me a mish-mash of website links. Can he bring samples? 'No'. 'Well in that case I can't buy anything'.This is current for me, I have a woman wanting one door. It's a recommendation from a happy customer who spent £30K+ so I felt obliged to deal with her. I was an hour in her house (wouldn't normally visit for a single door), we've been back and forth by text and email for two weeks discussing colour and styles. The colour she wants is a new one which is difficult to get trims and silicone for, so when she buys I'll have a nightmare either getting stuff sent from Ireland at £££ or having to buy 5x more because nobody will sell me the small quantity I need. I'll need to go back to her with physical colour samples and to do her paperwork to make sure no misunderstandings, or else I could end up losing money rather than making any.
There's good reason lots of places have set processes and limited options. 80% of your customers are content with that, and the other 20% are best avoided.
Email enquiries are usually junk. Tyre kickers who've sent the same thing to many (often accidently cc'd or forwarded so you can see who they've sent it to). If they don't send their phone number when asked they are politely rejected.
People who measure their own windows 'to save time' and hand you sizes on a piece of paper when you go in the house don't realise this completely throws me off my routine. I'm now taking your word for the styles and handings etc upstairs, can't offer any advice or suggestions and the process now takes longer and is more prone to mistakes. Thanks for that.
I could go on but these have been two this week so are fresh in my head.
I do understand what you're saying but something that was drilled into me many many years back was to treat the small enquiries and the small clients with the same respect, care and professionalism you would a big one for the simple reason that some small clients can become big ones or tell big ones about you. It's something I've stuck to and have to say, it's something that has served me well.
The woman with the door for example..... she may have friend or relative looking to get their entire house done.
OP, sadly your experiences are REALLY common, I have lost count of the number of times I have come across exactly this.
One recent one.
Travelodge booking, got an email offering to pre-book a room so I could reserve a specific one for £3.50, so (as I am a light sleeper, I thought I eould see if there were any on upper floors) I went online to check & decided to go ahead.
Went through the process & the price suddenly went to double, so I asked their C/Svc for help & clarification.
3 times I asked the same questions & 3 times I got random answers about the process that had absolutely nothing to do with the questions asked.
In the end I sent an email to a (random) email address I found for a higher up in C/Svc & got an actual reply, they did it for free & were EXTREMELY apologetic stating that I should never have been subject to such poor customer service & additional training of the person would be completed.
One recent one.
Travelodge booking, got an email offering to pre-book a room so I could reserve a specific one for £3.50, so (as I am a light sleeper, I thought I eould see if there were any on upper floors) I went online to check & decided to go ahead.
Went through the process & the price suddenly went to double, so I asked their C/Svc for help & clarification.
3 times I asked the same questions & 3 times I got random answers about the process that had absolutely nothing to do with the questions asked.
In the end I sent an email to a (random) email address I found for a higher up in C/Svc & got an actual reply, they did it for free & were EXTREMELY apologetic stating that I should never have been subject to such poor customer service & additional training of the person would be completed.
I spent part of my gap year working for my family’s forestry and timber business, dealing with shipping. It’s a massively commoditised industry, working on wafer thin margins. Nobody is going to be remotely interested in spending time and money on bespoking an excellent customer experience for someone who may or may not ship a few cars every year
Opapayer said:
Trimmed to save page space.
To put some meat on the bones, I m considering exporting a car from the U.K. into an EU country.
It feels like they just want my money.
The frustrating thing is that this export / import is a test from my side and there s a reasonable number of high value cars that would have followed if I had any confidence in them.
You aren't the customer they want. Shipping like most other businesses wants maximum return for minimum effort, you are not that. They will deal with smaller businesses and one man bands but they will either be long term arrangements or will pass the first test of not being a pain to deal with. If you want a more bespoke package you need to be offering them more than one car. Contact them to arrange ten cars a month every month you'll find the reception will change.To put some meat on the bones, I m considering exporting a car from the U.K. into an EU country.
It feels like they just want my money.
The frustrating thing is that this export / import is a test from my side and there s a reasonable number of high value cars that would have followed if I had any confidence in them.
The test comment is something you hear all the time in business "if this goes well I've got lots more business for you" 99.9% of the time it's complete bulls
t from someone wanting a better deal and you'll never see them again. It's likely to get you a negative response than a positive one unless mentioned in a completely non bartery way.There are smaller shippers and businesses in general that will put the work in, but I suspect you have just hit the bigger boys. Try Kingstown shipping in hull, they handle a friend's work and I approached them a few years back for a quote to export vehicles to see if it was viable (it wasn't) and found them helpful. If they can't help you it's not everyone else that's the problem I'm afraid.
Just for clarity as people seem to be defending the company.
1. I’m not looking for a bespoke service. I’m looking for a basic service where they’re upfront about all costs that will be incurred. I’ve mentioned elsewhere that I’m prepared to pay a premium for a premium service.
2. The companies are very clear that they deal with individuals in fact they claim to be experts in shipping for individuals even putting some reviews up. I know that’s all marketing blurb but if they don’t want that business why court it?
So the wider questions remain.
Why hide costs that will always come out down the line unless you’re trying to just make the sale at any cost and don’t care about the customer
Equally why chase business that you’re not interested in?
I haven’t mentioned the potential for future business elsewhere. The whole point of me testing it is to see how they deal with it as if I’m a one off customer.
I’m amazed that businesses still exist who are happy to treat their customers with such disdain. Wondering if I’m alone or not
1. I’m not looking for a bespoke service. I’m looking for a basic service where they’re upfront about all costs that will be incurred. I’ve mentioned elsewhere that I’m prepared to pay a premium for a premium service.
2. The companies are very clear that they deal with individuals in fact they claim to be experts in shipping for individuals even putting some reviews up. I know that’s all marketing blurb but if they don’t want that business why court it?
So the wider questions remain.
Why hide costs that will always come out down the line unless you’re trying to just make the sale at any cost and don’t care about the customer
Equally why chase business that you’re not interested in?
I haven’t mentioned the potential for future business elsewhere. The whole point of me testing it is to see how they deal with it as if I’m a one off customer.
I’m amazed that businesses still exist who are happy to treat their customers with such disdain. Wondering if I’m alone or not
technodup said:
The sort of buyer who asks the sort of questions you're asking is 100% more likely to be awkward/demanding/difficult at install time and nobody wants to deal with that type if possible.
So I'm expected to pay a sum probably north of £2,000 for a product I haven't seen? Perhaps they can't keep a showroom with doors and windows in it (why not - a local garage door company can manage to display plenty of garage doors) but the salesman can't even bring some cut-offs of frame section and a few handles in a briefcase. It makes you wonder if they're real or fake. No info - no sale.StevieBee said:
I'd forgotten that - it was brilliant!And another:
Monday: 'Yes we would be happy to provide you with a quotation in PVCU. We do not supply and fit timber doors unfortunately. Was it for a sliding Patio door or a pair of open out French doors?'
Me, two hours later: 'Thanks for the reply. It's a sliding patio door, two panels. If you'd like to visit to measure up/quote I'm usually around on xxxxxxxxx to fix a time.'
Wednesday: 'Good morning. Jamie could nip round tomorrow morning to take a look and measure up so we could sort you out a quotation on this if that would be convenient?'
Me, three hours later: 'Will he be able to bring samples? I'm looking for mahogany-effect uPVC and would like to see a choice of furniture'.
Today: Nothing. They have two numbers, both on answerphone.
Perhaps I should start a patio door company. With a few samples and phone that works I should clean up!
Monday: 'Yes we would be happy to provide you with a quotation in PVCU. We do not supply and fit timber doors unfortunately. Was it for a sliding Patio door or a pair of open out French doors?'
Me, two hours later: 'Thanks for the reply. It's a sliding patio door, two panels. If you'd like to visit to measure up/quote I'm usually around on xxxxxxxxx to fix a time.'
Wednesday: 'Good morning. Jamie could nip round tomorrow morning to take a look and measure up so we could sort you out a quotation on this if that would be convenient?'
Me, three hours later: 'Will he be able to bring samples? I'm looking for mahogany-effect uPVC and would like to see a choice of furniture'.
Today: Nothing. They have two numbers, both on answerphone.
Perhaps I should start a patio door company. With a few samples and phone that works I should clean up!
Opapayer said:
This isn t aimed at any one business (well it is but I won t name them or go into much detail), but just how poor do some businesses act when it comes to the crunch, or is it just all about making the sale and b******s to the customer and their experience.
To put some meat on the bones, I m considering exporting a car from the U.K. into an EU country. Asked numerous shipping companies for a quote giving them all the relevant details and some very specific questions. All of them have come back with a headline cost, but none have answered all the questions. Quite a few have ignored the info I ve given and asked me to give them it again, some have just ignored some of the questions. The absolute worst bit though is most have completely ignored that I need a specialist report completing to ensure the car is acceptable to the shipping company. Despite numerous emails and me asking about what reports (if any) were needed, they have avoided disclosing the need until I got to booking stage.
It feels like they just want my money and then I ll be abandoned to find my own way out of the maze, or incur some hefty cancellation fees. It just smacks of sharp practice, unprofessionalism and an industry as a whole that has minimal attention to detail. Surely they would want to give every customer the impression that they re fully on the ball, obsessed with getting things right every step of the way and providing a no surprises environment.
The frustrating thing is that this export / import is a test from my side and there s a reasonable number of high value cars that would have followed if I had any confidence in them.
Anyone else experienced really poor service from businesses that appear to only be interested in your money with scant regard to their professionalism. Be good to hear your stories from a variety of industries not just limited it to the one I ve just experienced. Be a good chance to vent.
I wrote a bespoke ERM software system for a company and one of the things it does is automatically catagorise sales enquiries based on how likely the quote is to be ordered (using a combination of data and heuristics). This is because creating a quote takes a little bit of effort (there are technical drawings involved) and they get a lot of enquiries where people are trying to beat other suppliers down on price for example. They are often in the nice position of having more work than capacity so they want to try and target their sales response on enquiries which they think are most likely to lead to an order.To put some meat on the bones, I m considering exporting a car from the U.K. into an EU country. Asked numerous shipping companies for a quote giving them all the relevant details and some very specific questions. All of them have come back with a headline cost, but none have answered all the questions. Quite a few have ignored the info I ve given and asked me to give them it again, some have just ignored some of the questions. The absolute worst bit though is most have completely ignored that I need a specialist report completing to ensure the car is acceptable to the shipping company. Despite numerous emails and me asking about what reports (if any) were needed, they have avoided disclosing the need until I got to booking stage.
It feels like they just want my money and then I ll be abandoned to find my own way out of the maze, or incur some hefty cancellation fees. It just smacks of sharp practice, unprofessionalism and an industry as a whole that has minimal attention to detail. Surely they would want to give every customer the impression that they re fully on the ball, obsessed with getting things right every step of the way and providing a no surprises environment.
The frustrating thing is that this export / import is a test from my side and there s a reasonable number of high value cars that would have followed if I had any confidence in them.
Anyone else experienced really poor service from businesses that appear to only be interested in your money with scant regard to their professionalism. Be good to hear your stories from a variety of industries not just limited it to the one I ve just experienced. Be a good chance to vent.
Now I'm not necessarily saying it's happening here, but simply responding with a price and ignoring the questions may be a way to quickly triage your enquiry and qualify you as a serious buyer.
Another way to mark yourself out as a potentially serious customer is by picking up the phone and talking through your questions with the person who responded to you. Have you tried that ?
Yes. My first port of call (puns intended) was to ring. I was greeted by an IVR sometimes with three of four layers then nobody answered the phone when I got to where I’m thinking my I should be. They were very keen for me to email them as they were pushing their website and online quotation facility.
This isn’t a bespoke service it’s a very straightforward case I’d have thought. I’m importing a car to a specific EU country, it’s an EV. That’s it nothing else. Nothing fancy. Just tell me what you need and I’ll provide it, but don’t add things that cost me money after the fact. You knew it was needed so why hide it? Unprofessionally.
This isn’t a bespoke service it’s a very straightforward case I’d have thought. I’m importing a car to a specific EU country, it’s an EV. That’s it nothing else. Nothing fancy. Just tell me what you need and I’ll provide it, but don’t add things that cost me money after the fact. You knew it was needed so why hide it? Unprofessionally.
Simpo Two said:
And another:
Monday: 'Yes we would be happy to provide you with a quotation in PVCU. We do not supply and fit timber doors unfortunately. Was it for a sliding Patio door or a pair of open out French doors?'
Me, two hours later: 'Thanks for the reply. It's a sliding patio door, two panels. If you'd like to visit to measure up/quote I'm usually around on xxxxxxxxx to fix a time.'
Wednesday: 'Good morning. Jamie could nip round tomorrow morning to take a look and measure up so we could sort you out a quotation on this if that would be convenient?'
Me, three hours later: 'Will he be able to bring samples? I'm looking for mahogany-effect uPVC and would like to see a choice of furniture'.
Today: Nothing. They have two numbers, both on answerphone.
Perhaps I should start a patio door company. With a few samples and phone that works I should clean up!
I’ll chip in this bit simpo with my tale of woe.Monday: 'Yes we would be happy to provide you with a quotation in PVCU. We do not supply and fit timber doors unfortunately. Was it for a sliding Patio door or a pair of open out French doors?'
Me, two hours later: 'Thanks for the reply. It's a sliding patio door, two panels. If you'd like to visit to measure up/quote I'm usually around on xxxxxxxxx to fix a time.'
Wednesday: 'Good morning. Jamie could nip round tomorrow morning to take a look and measure up so we could sort you out a quotation on this if that would be convenient?'
Me, three hours later: 'Will he be able to bring samples? I'm looking for mahogany-effect uPVC and would like to see a choice of furniture'.
Today: Nothing. They have two numbers, both on answerphone.
Perhaps I should start a patio door company. With a few samples and phone that works I should clean up!
Spent thick end of £20k on new windows and bi-folds 4 years ago. One window completely failed (I have found out today it is due to a manufacturing flaw called nickel sulphate inclusion whcich is a big problem in the industry apparently). Called the window supplier head office, chose the CS option, it just rang out and eventually the line went dead. I tried it for a couple of days with no joy. I then called again but selected the sales option and immediately I am speaking to a person, funny that. Anyway they told me to speak to the branch I ordered from. Spoke to a chap who said he would email me the link to their CS portal to do the warranty. No email. So I chased up the following day and got the email, the link tool me to a webpage that said the portal wasn;t working and I needed to send an email to CS. Which I did. No response after 2 weeks so again emailed to say if I dont get a reply in 7 days I will go elsewhere and send them the bill, no reply. So now I have another company coming to fit the replacement glazed unit and I will be sending CS the bill with 7 days to pay, which they wont, then I’ll do a MCOL. Why does it have to be like this? I wouldn’t dream of running my business like that.
StevieBee said:
You're not one of these by any chance are you?
I do understand what you're saying but something that was drilled into me many many years back was to treat the small enquiries and the small clients with the same respect, care and professionalism you would a big one for the simple reason that some small clients can become big ones or tell big ones about you. It's something I've stuck to and have to say, it's something that has served me well.
The woman with the door for example..... she may have friend or relative looking to get their entire house done.
She came from a recommendation and as you say might recommend others. Which is why I'm still indulging her.I do understand what you're saying but something that was drilled into me many many years back was to treat the small enquiries and the small clients with the same respect, care and professionalism you would a big one for the simple reason that some small clients can become big ones or tell big ones about you. It's something I've stuck to and have to say, it's something that has served me well.
The woman with the door for example..... she may have friend or relative looking to get their entire house done.
Simpo Two said:
technodup said:
The sort of buyer who asks the sort of questions you're asking is 100% more likely to be awkward/demanding/difficult at install time and nobody wants to deal with that type if possible.
So I'm expected to pay a sum probably north of £2,000 for a product I haven't seen? And without labouring the point another reason not to show samples is proportion. A necessarily small sample window will look relatively chunky compared to a full size one. Likewise for a corner sample of a patio. From experience this can put people off, (although they might not say it to your face) so I always address this immediately.
Simpo Two said:
Perhaps they can't keep a showroom with doors and windows in it (why not - a local garage door company can manage to display plenty of garage doors)
Cost. IMO only mugs have showrooms, the type of guys who see a showroom as success and want to show off a bit, then often close it a few years later once they realise how much it eats into their margins. As for punters, they're lazy, they don't want to have to go to a showroom AND have someone at their house to measure etc. For 80% of people windows are a white goods type product and they don't really care about brands, specs etc, they just want a decent product at a decent price from a guy they feel they can trust. And most of us don't need a showroom to make a decent living doing that.Keeping it on the theme of UPVC, we were looking at a Conservatory/extension type thing last year.
Called up a company based 30 mins away and arranged for them to come and take a look and give me a quote.
Then came the questions, who will be the person making the final decision, "it will be a joint decision" I say.
Both of you will need to attend the appointment and you will need to set aside 2.5 hours uninterrupted time for the appointment "we both work full-time and have 4 kids we haven't had 2.5 hours uninterrupted time in 5 years" I reply
I did some digging and found several reviews commenting on the hard sell appointment and in the end called up and cancelled the appointment.
A year later and we still have no extension. I have the money burning a hole in my bank account and I have a Mrs that wants it built. If they'd turned up measured up and sent me a quote that was within my budget they'd have made a sale.
As this is PH, I recently tried purchasing a brand new factory order car.
I got an attractive offer via Carwow but the dealer went from initially appearing local ish to it being transferred to a branch 100 miles and 3 trains away.
So I reached out to my 2 nearest dealerships, the first one quoted me a figure that was higher than VW's own website figures and suggested I was lying about the deal I had on the table.
The second one emailed me asking me to give him a call, after being unable to reach him by phone, I replied to his email ensuring it had his direct email address giving him the configuration code for the car plus all the necessary details and requested a PCP quote. Met with complete silence. Did I chase him further, no, as I work on the belief that if someones hard to deal with when your trying to give them money they'll be impossible to deal with if there's a problem afterwards.
Several weeks later I got a "We'd like your feedback on why you didnt buy a car" email and after I provided feedback I got an automated email inferring it was somehow my fault that they'd been unable to sell me a car.
And yes I did proceed with the original dealer and spent £59k with them.
Called up a company based 30 mins away and arranged for them to come and take a look and give me a quote.
Then came the questions, who will be the person making the final decision, "it will be a joint decision" I say.
Both of you will need to attend the appointment and you will need to set aside 2.5 hours uninterrupted time for the appointment "we both work full-time and have 4 kids we haven't had 2.5 hours uninterrupted time in 5 years" I reply
I did some digging and found several reviews commenting on the hard sell appointment and in the end called up and cancelled the appointment.
A year later and we still have no extension. I have the money burning a hole in my bank account and I have a Mrs that wants it built. If they'd turned up measured up and sent me a quote that was within my budget they'd have made a sale.
As this is PH, I recently tried purchasing a brand new factory order car.
I got an attractive offer via Carwow but the dealer went from initially appearing local ish to it being transferred to a branch 100 miles and 3 trains away.
So I reached out to my 2 nearest dealerships, the first one quoted me a figure that was higher than VW's own website figures and suggested I was lying about the deal I had on the table.
The second one emailed me asking me to give him a call, after being unable to reach him by phone, I replied to his email ensuring it had his direct email address giving him the configuration code for the car plus all the necessary details and requested a PCP quote. Met with complete silence. Did I chase him further, no, as I work on the belief that if someones hard to deal with when your trying to give them money they'll be impossible to deal with if there's a problem afterwards.
Several weeks later I got a "We'd like your feedback on why you didnt buy a car" email and after I provided feedback I got an automated email inferring it was somehow my fault that they'd been unable to sell me a car.
And yes I did proceed with the original dealer and spent £59k with them.
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