Evri Business account
Discussion
Up until recently I've been relatively impressed with my Evri business account - the account manager could usually solve problems quickly and despite the bad reputation the vast majority of our parcels arrived in time and in good order.
We despatch 100-150 parcels a week, but they are relatively bulky. We have had 3x collections a week for over two years.
This week its all gone south very quickly. Our collections have been cancelled with no warning by 'the vans team'. I was passed to a new account manager a month ago, and it turns out they are part of an 'email only' team, so I can't speak to them in person. They are an apprentice, and their curt, short responses are coming across as rude and petulant. I'm remaining professional with my emails, but I would prefer to speak to someone in person as its always easier to communicate that way. Their only explanation was that the collections are too expensive (but I've already paid for them and they haven't given me any warning of this) and when I asked about the lack of notice the reply was 'this was miscommunication' - which is ironic because there hasn't been any communication...!
I have calls scheduled with DPD and Royal Mail this afternoon, but I fear they will be significantly more expensive, which makes things difficult going forward. 95% of our sales are online.
I've spoken to 2 other similar sized businesses in the area and they have also had their collections cancelled. Is anyone else experiencing this?
Is anyone else experiencing this? Has anyone successfully moved away from Evri and how has it panned out for you?
We despatch 100-150 parcels a week, but they are relatively bulky. We have had 3x collections a week for over two years.
This week its all gone south very quickly. Our collections have been cancelled with no warning by 'the vans team'. I was passed to a new account manager a month ago, and it turns out they are part of an 'email only' team, so I can't speak to them in person. They are an apprentice, and their curt, short responses are coming across as rude and petulant. I'm remaining professional with my emails, but I would prefer to speak to someone in person as its always easier to communicate that way. Their only explanation was that the collections are too expensive (but I've already paid for them and they haven't given me any warning of this) and when I asked about the lack of notice the reply was 'this was miscommunication' - which is ironic because there hasn't been any communication...!
I have calls scheduled with DPD and Royal Mail this afternoon, but I fear they will be significantly more expensive, which makes things difficult going forward. 95% of our sales are online.
I've spoken to 2 other similar sized businesses in the area and they have also had their collections cancelled. Is anyone else experiencing this?
Is anyone else experiencing this? Has anyone successfully moved away from Evri and how has it panned out for you?
We're a much smaller user than you and for a long time used UK Mail which was taken over by DHL and trade as DHL eCommerce (as opposed to DHL Express). We've used them for years and they've always been pretty good - up until the recent merger with Evri. We now get missed collections, late or part deliveries and it's a shambles. I don't know if Evri took over this part of DHL or DHL took over Evri but either way they seem unable to cope.
I had a really good phone call with DPD but unfortunately we can't hit their weekly minimum collection. We can easily do it averaged over the year but they wouldn't budge sadly.
Hope you can get it sorted out. It's a menace when you can't rely on your delivery service.
I had a really good phone call with DPD but unfortunately we can't hit their weekly minimum collection. We can easily do it averaged over the year but they wouldn't budge sadly.
Hope you can get it sorted out. It's a menace when you can't rely on your delivery service.
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