Refused Credit Cards by American Express!
Refused Credit Cards by American Express!
Author
Discussion

Golfman

Original Poster:

5,638 posts

276 months

Monday 4th June 2007
quotequote all
I have applied personally and through my business for American Express credit cards, and been refused!

I have never had bad credit and hold several cards with other companies, with up to £20k limits etc no problem, all fully paid off each month.

I have no idea why I have been refused, and AMEX won’t tell me!

Do they use a different checking system to everyone else, if so what have I done wrong?? I am not a bad person, honest!

jamesuk28

2,176 posts

283 months

Monday 4th June 2007
quotequote all
Golfman said:
all fully paid off each month.
Possible reason.

Golfman

Original Poster:

5,638 posts

276 months

Monday 4th June 2007
quotequote all
jamesuk28 said:
Golfman said:
all fully paid off each month.
Possible reason.
I did think that, but they will still make money from their percentage on transactions etc, so surely that can’t be a reason to say no?

JustinP1

13,363 posts

260 months

Monday 4th June 2007
quotequote all
Golfman said:
jamesuk28 said:
Golfman said:
all fully paid off each month.
Possible reason.
I did think that, but they will still make money from their percentage on transactions etc, so surely that can’t be a reason to say no?
By law, under the Data Protection Act you are entitled to ask them to reconsider an 'automated' decision and get a manually underwritten decision, by real humans authorised to do so.

I think that would be a good start. They should also at that stage be able to talk to you in a more open and honest way about what they are looking for.

The other thing which has been really heavy over the last year or so is the responsibility for the lender for 'responsible lending'. The other main factor is the current trend towards how easy it is to to now 'write off' your debts.

They will make a commercial decision. If by your own admission you have numerous credit cards with high limits, you have the ability to rack up maybe £50,000 of unsecured debts and write off 80% of it, they have a small chance of losing a lot of money, but a calculated risk.

On the other hand this is weighed up their potential gains, and if you pay off each month then this is not much!

I do believe overall that the climate has changed since you last applied!

Golfman

Original Poster:

5,638 posts

276 months

Tuesday 5th June 2007
quotequote all
Can’t access a human being, so I have applied again online. Let’s see what happens…

Tazio1

363 posts

237 months

Wednesday 6th June 2007
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If you have moved recently your address could credit check against the previous owner, and you are getting tarnished with the same brush. I sure if you ever get to speak to a person that they will give a high credit limit to you, in the hope of 18 % apr.

Regards,

Taz.

Phone_Monkey

1,969 posts

239 months

Thursday 7th June 2007
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If you keep applying after being declined it can affect your credit adversley. I would suggest perhaps a credit check from Equifax?

Golfman

Original Poster:

5,638 posts

276 months

Saturday 9th June 2007
quotequote all
Thanks you for your interest, BUT…

Refused again!

What Credit checking system does AMEX use?



CatherineJ

9,586 posts

273 months

Saturday 9th June 2007
quotequote all
American Express can be real twots.

I have a charge card with no limit with them. Yet once when I tried to spend £1,400 in one transaction they wouldn't let me. The grounds were well in the months previously you spent £700 in total.

missdiane

13,994 posts

279 months

Sunday 10th June 2007
quotequote all
I applied for an Amex as they were doing a good balance transfer deal, when I made all my transfers they all came back declined, they were silly amounts of about 200 each for example, so I just never used the card, cancelled it this week when 'account security' notified me of unauthorised payments going thruogh, so someones nicked me details.

eyebeebe

3,867 posts

263 months

Sunday 10th June 2007
quotequote all
CatherineJ said:
American Express can be real twots.

I have a charge card with no limit with them. Yet once when I tried to spend £1,400 in one transaction they wouldn't let me. The grounds were well in the months previously you spent £700 in total.
Would you be saying that if a fraudulent transaction for £1,400 had been allowed to go through? The reason they declined the payment was because there was uncharacteristic behaviour on the account, which is a big telltale for fraud. It's better for their anti-fraud systems to get a false positive, which is overriden manually after consulting the account holder, than to miss real fraud surely?

Robin Hood

703 posts

235 months

Sunday 10th June 2007
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Why would anyone want an American Express Card I'm wondering confused

Majority of businesses don't take them anyway because the transaction fees are too high

eyebeebe

3,867 posts

263 months

Sunday 10th June 2007
quotequote all
Robin Hood said:
Why would anyone want an American Express Card I'm wondering confused

Majority of businesses don't take them anyway because the transaction fees are too high
Cashback? Airport Lounges? Concierge Service?

Robin Hood

703 posts

235 months

Sunday 10th June 2007
quotequote all
eyebeebe said:
Robin Hood said:
Why would anyone want an American Express Card I'm wondering confused

Majority of businesses don't take them anyway because the transaction fees are too high
Cashback? Airport Lounges? Concierge Service?
Sorry, still can't see it having checked the endless options on their web site, some have fees, some don't, the cashback seems to relate to a sliding scale depending on the spend which is difficult to achieve because so few places take the card, the airport lounges in the UK appear to relate to Gatwick, Heathrow and Manchester only (never use any of those) and they charge 2.73% on foreign currency transactions which Nationwide don't so I'll stick with them smile

JustinP1

13,363 posts

260 months

Monday 11th June 2007
quotequote all
Golfman said:
Thanks you for your interest, BUT…

Refused again!

What Credit checking system does AMEX use?
Thats because you went though the same automated process with the same factors and got the same automated result.

In fact ironically, two credit applications in the short period of time will be visible to other lenders and affest your credit score.

AMEX in their paperwork/internet screen rejecting you should be giving you a phone number/address to contact them to explain

1) What their process for applications and criteria are

2) What credit company they use.

3) To ask for a manual decision

All three are your legal right, and you shoudl follow it up with getting a credit report from the company they use just to double check that the information they hold is correct.

I recently went through similar problems only to find that a Gas company who operate in Britain had registered 3 defaults against my name for accounts that were not mine.

Follow it all up, but literally the worst thing you can do is keep applying and being rejected blindly, as this WILL reduce your score and get future applications rejected on this!

Golfman

Original Poster:

5,638 posts

276 months

Monday 11th June 2007
quotequote all
Thanks Justin, will try that.

arfur

4,016 posts

244 months

Monday 11th June 2007
quotequote all
Robin Hood said:
Why would anyone want an American Express Card I'm wondering confused

Majority of businesses don't take them anyway because the transaction fees are too high
Transaction fees are the same as Visa et al these days ... The only real difference is that they take 4 days to pay instead of 2. I use mine in most places as it gives me 3 BA miles per £ spent ... Well worth it !

JustinP1

13,363 posts

260 months

Monday 11th June 2007
quotequote all
Golfman said:
Thanks Justin, will try that.
No probs, that should at least get you some answers.

The other factor may be that as I mentioned in my earlier post lenders have really started to crack down on unsecured lending. For example to get an egg card recently I had to have a 30 minute telephone interview and had to tell them my income and outgoings, and why exactly I wanted the card and how much I was going to be spending on it and what for!?

I also have Platinum cards (not the new fangled ones where they give them out to anyone) from when they were income and credit checked, but still had to go through the interview, the culture has really changed.

My girlfriend has also had one of her credit limits decreased because a card company monitors her credit file and she got a new card. I suppose it is to cut down on their risk of someone running them all to the max, defaulting on them all and getting it all written off by one of these companies who advertise heavily at the moment.

Robin Hood

703 posts

235 months

Monday 11th June 2007
quotequote all
arfur said:
Robin Hood said:
Why would anyone want an American Express Card I'm wondering confused

Majority of businesses don't take them anyway because the transaction fees are too high
Transaction fees are the same as Visa et al these days ... The only real difference is that they take 4 days to pay instead of 2. I use mine in most places as it gives me 3 BA miles per £ spent ... Well worth it !
Obviously handy if you use BA but I never have, they're virtually non-existant in the Midlands frown

CatherineJ

9,586 posts

273 months

Monday 11th June 2007
quotequote all
eyebeebe said:
CatherineJ said:
American Express can be real twots.

I have a charge card with no limit with them. Yet once when I tried to spend £1,400 in one transaction they wouldn't let me. The grounds were well in the months previously you spent £700 in total.
Would you be saying that if a fraudulent transaction for £1,400 had been allowed to go through? The reason they declined the payment was because there was uncharacteristic behaviour on the account, which is a big telltale for fraud. It's better for their anti-fraud systems to get a false positive, which is overriden manually after consulting the account holder, than to miss real fraud surely?
Good point, but even when they knew it wasn't a fraudulent trasaction they still wouldn't pay on the grounds I have already mentioned.