How to collect money owed?
Discussion
Some history:
I have a client whos computer went pop and i went to take a look at it for free. Given that he had insurance which covered the computer he gave them a ring and they said that it would be sorted, but the PC would need to be sent to their own computer company to deal with it.
The computer came back and not working. I was then called by the computer company, as i was nominated by the insured, to take a look at the PC as the hard drive cable may have "worked loose in transit". I told them that there is a £50 call out fee and they agreed.
Went to take a look at the hard drive cable was loose and so i plugged it back in, computer booted, all it well.
Now this was back in September. I have been having email tennis with the computer company and as of yet i've not had any payment sent to me, either as a cheque or by direcet payment.
I have told them in an email that i will give them up to the end of the week to send payment otherwise i have no choice but to use a collections agency to obtain the money.
Now i used the "colection agency" as i don't really know how i can go about collect this amount.
£50 may be a small amount to some of you, but its the fact that they are not paid which gets my goat.
So how can i go about collecting the money at the start of next week?
thanks
DJ
I have a client whos computer went pop and i went to take a look at it for free. Given that he had insurance which covered the computer he gave them a ring and they said that it would be sorted, but the PC would need to be sent to their own computer company to deal with it.
The computer came back and not working. I was then called by the computer company, as i was nominated by the insured, to take a look at the PC as the hard drive cable may have "worked loose in transit". I told them that there is a £50 call out fee and they agreed.
Went to take a look at the hard drive cable was loose and so i plugged it back in, computer booted, all it well.
Now this was back in September. I have been having email tennis with the computer company and as of yet i've not had any payment sent to me, either as a cheque or by direcet payment.
I have told them in an email that i will give them up to the end of the week to send payment otherwise i have no choice but to use a collections agency to obtain the money.
Now i used the "colection agency" as i don't really know how i can go about collect this amount.
£50 may be a small amount to some of you, but its the fact that they are not paid which gets my goat.
So how can i go about collecting the money at the start of next week?
thanks
DJ
http://www.debtcollectionletters.co.uk more expensive than Thomas Higgins, but for good reason. Please note, for the avoidance of doubt, this is one of my companies so its a plug.
Edited by jamesuk28 on Wednesday 21st November 17:24
jamesuk28 said:
http://www.debtcollectionletters.co.uk more expensive than Thomas Higgins, but for good reason.
Which are? I've had a 100% success rate with TH and I'm struggling to think of how thier service could be any better. I'm interested to know why these guys are £18 better.timskipper said:
jamesuk28 said:
http://www.debtcollectionletters.co.uk more expensive than Thomas Higgins, but for good reason.
Which are? I've had a 100% success rate with TH and I'm struggling to think of how thier service could be any better. I'm interested to know why these guys are £18 better.
Sorry, only joking, couldn't resist
thewave said:
timskipper said:
jamesuk28 said:
http://www.debtcollectionletters.co.uk more expensive than Thomas Higgins, but for good reason.
Which are? I've had a 100% success rate with TH and I'm struggling to think of how thier service could be any better. I'm interested to know why these guys are £18 better.Sorry, only joking, couldn't resist
_Deano said:
If i'm going down the route of a CCS and the fine and the amount owed is paid, can i also claim loss of interest on top of this?
You can claim interest on the debt at a set rate from the date of claim plus the cost of filing.Listen to JamesUK28, he is the font of all debt collection knowledge, recommended.
_Deano said:
If i'm going down the route of a CCS and the fine and the amount owed is paid, can i also claim loss of interest on top of this?
Yes. Also educate yourself in respect of the Late Payment of Commercial Debts Regulations 2002 http://www.opsi.gov.uk/si/si2002/20021674.htm_Deano said:
If i'm going down the route of a CCS and the fine and the amount owed is paid, can i also claim loss of interest on top of this?
Yes, the calculation to work out daily interest is 0.00022 x the amount outstanding, in your case £50, so that's £0.011 per day, like I said, about 50p!jamesuk28 said:
http://www.debtcollectionletters.co.uk more expensive than Thomas Higgins, but for good reason.
Ah, the penny drops. This is jamesuk28's company.You know, whilst it's great to promote your business on forums (grot, anyone?) such as PistonHeads, you really should be open about it and disclose your interest, especially if you're going to insinuate some other service isn't as good.
timskipper said:
jamesuk28 said:
http://www.debtcollectionletters.co.uk more expensive than Thomas Higgins, but for good reason.
Ah, the penny drops. This is jamesuk28's company.You know, whilst it's great to promote your business on forums (grot, anyone?) such as PistonHeads, you really should be open about it and disclose your interest, especially if you're going to insinuate some other service isn't as good.
timskipper said:
jamesuk28 said:
http://www.debtcollectionletters.co.uk more expensive than Thomas Higgins, but for good reason.
Ah, the penny drops. This is jamesuk28's company.You know, whilst it's great to promote your business on forums (grot, anyone?) such as PistonHeads, you really should be open about it and disclose your interest, especially if you're going to insinuate some other service isn't as good.
I was not insinuating Thomas Higgins were bad merely there is a reason we are 10 time the price. We do not use templates, the nature of the debt will dictate our approach, we not only write, but phone (until we get to speak to the debtor) we also email the debtor and text message them. We will take calls from the debtor and deal with them accordingly. No mention of our debt collection letters service is made on our main debt recovery website, which I will refrain from linking to.
If the mods feel I have done something wrong they will alter the post.
It's not about doing something wrong, it's just good marketing practice.
If I have to ask you twice to explain why your business is better than A.N.Other, or have to click on everyones profile who makes a recommendation to check if it's them or not (an unreasonable expectation), you ain't getting my business (and I direct this not at you personally James, but anyone touting themselves in whatever format).
Clearly you are a far more personal approach than TH, which may well be worth 10x the price to some people. I've found them to be 100% successful, templates and all, for £2.
If I have to ask you twice to explain why your business is better than A.N.Other, or have to click on everyones profile who makes a recommendation to check if it's them or not (an unreasonable expectation), you ain't getting my business (and I direct this not at you personally James, but anyone touting themselves in whatever format).
Clearly you are a far more personal approach than TH, which may well be worth 10x the price to some people. I've found them to be 100% successful, templates and all, for £2.
Don't bother paying anyone else! Simply print out the County Court forms from www.moneyclaim.gov.uk Fill it out but DON'T file the claim, take a copy, post it to the debtor with a covering letter stating that unless you receive payment within 7 days, you WILL issue the claim!
The vast majority pay up!
The vast majority pay up!
I was going to send this email off to them tonight, just wanted to run it by the PH lot before i did though, just to make sure that i've not stuck my foot in it. I don't think i have, but just wanted to make sure that i was right in telling them that i will also be looking to seeking the costs involved.
Email to be sent:
Evening x,
I have left it until the end of today to see if your BACS payment would come though. Unfortunately it has not. As of tomorrow morning I will be instructing a collection agency to be in contact with you.
On top of the amount due i will also be seeking the amount for out of pocket costs.
Kind Regards
Email to be sent:
Evening x,
I have left it until the end of today to see if your BACS payment would come though. Unfortunately it has not. As of tomorrow morning I will be instructing a collection agency to be in contact with you.
On top of the amount due i will also be seeking the amount for out of pocket costs.
Kind Regards
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