Bankers - CHAPS help please

[LeoSayer]

I am trying to make a CHAPS payment from one bank to another and the payment is never made because (so they tell me) the funds keep being returned by the receiving bank. The receiving bank tell me they have never received the payment or returned it and that there would be no reason for them to reject it anyway. The payee account details have been confirmed many times and are correct

Both banks are saying the problem is with the other bank so I am getting nowhere. It’s not easy for me to change the payee bank as it is a single ‘linked account’.

How can I resolve this?

[SystemParanoia]

withdraw cash... walk to the other holding bank.. deposit cash.

job done ?

[LeoSayer]

SystemParanoia said:

withdraw cash... walk to the other holding bank.. deposit cash.

job done ?

Internet only - no branches.

[LeoSayer]

and the bank I'm trying to withdraw funds from is, of course, Kaupthing Edge

[Piglet]

LeoSayer said:

and the bank I'm trying to withdraw funds from is, of course, Kaupthing Edge

Ahh you might want to check out the Moneysavingexpert web site, lots of stories about people being told odd things when trying to withdraw money.

Mine is in Icesave so you have my sympathy!

[LeoSayer]

Cheers, 118 posts on the MSE thread already, so I'm not alone.