HSBC Merchant Services
Discussion
Lng story very short.
We moved premies in September of last year and notified the banks.
Customer starts a chargeback and bank writes to inform us but at our old address. ( Fraudulent as he has had the goods and it is a car, so hard to say he didn't get them )
Payment was taken over the phone.
We only notice today when we check bank balance.
HSBC will do nothing about it and say that is our problem to provide the issuing bank with proof within 14 days. We would have if we'd known....
To add to comlications all records and PC were destroyed during a burglary of our premises.
IMO HSBCour responsible as they did not inform us of chargeback due to them not updating records properly.
Any opinions or advice?
We moved premies in September of last year and notified the banks.
Customer starts a chargeback and bank writes to inform us but at our old address. ( Fraudulent as he has had the goods and it is a car, so hard to say he didn't get them )
Payment was taken over the phone.
We only notice today when we check bank balance.
HSBC will do nothing about it and say that is our problem to provide the issuing bank with proof within 14 days. We would have if we'd known....
To add to comlications all records and PC were destroyed during a burglary of our premises.
IMO HSBCour responsible as they did not inform us of chargeback due to them not updating records properly.
Any opinions or advice?
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