Business phone line problem
Discussion
Not sure if this should be in here or Computers and stuff so if the mods want to move it no problem.
I'm asking for a good friend who runs a small garage. He gets his phone calls through a company called Global Telecoms & Technology Ltd but on Monday when trying to call out he got a recorded message telling him that he could not and to call this number.
He called the number and eventually on Wednesday someone answered, they didn't want to talk, refused to give their tariffs but just wanted his fax number to fax through a new contract, about 10 foot long, but this it did give the company name - Uniworld.
He was told to go onto the website to find out more. He could not find any information.
He has tried phoning Global but there is no answer.
I've had a look and Global's website is very difficult to find and gives no information. Uniworld is easy to find but has no information.
So my question is - has anyone had the same problem and if so what did you do to sort it out?
And does anyone know whats going on?
His other line is connected to a Redicare (sp) alarm system and apparently can't be disconnected so he
can still use that for all calls including the MOT connection.
He has contacted BT but they say they can't do anything unless Global or Uniworld tell they to but may be able to help after 10 days.
Many thanks in advance and if someone can bump this on Monday (I don't have internet access at work) I be very grateful.
I'm asking for a good friend who runs a small garage. He gets his phone calls through a company called Global Telecoms & Technology Ltd but on Monday when trying to call out he got a recorded message telling him that he could not and to call this number.
He called the number and eventually on Wednesday someone answered, they didn't want to talk, refused to give their tariffs but just wanted his fax number to fax through a new contract, about 10 foot long, but this it did give the company name - Uniworld.
He was told to go onto the website to find out more. He could not find any information.
He has tried phoning Global but there is no answer.
I've had a look and Global's website is very difficult to find and gives no information. Uniworld is easy to find but has no information.
So my question is - has anyone had the same problem and if so what did you do to sort it out?
And does anyone know whats going on?
His other line is connected to a Redicare (sp) alarm system and apparently can't be disconnected so he
can still use that for all calls including the MOT connection.
He has contacted BT but they say they can't do anything unless Global or Uniworld tell they to but may be able to help after 10 days.
Many thanks in advance and if someone can bump this on Monday (I don't have internet access at work) I be very grateful.
skeggysteve said:
Not sure if this should be in here or Computers and stuff so if the mods want to move it no problem.
I'm asking for a good friend who runs a small garage. He gets his phone calls through a company called Global Telecoms & Technology Ltd but on Monday when trying to call out he got a recorded message telling him that he could not and to call this number.
He called the number and eventually on Wednesday someone answered, they didn't want to talk, refused to give their tariffs but just wanted his fax number to fax through a new contract, about 10 foot long, but this it did give the company name - Uniworld.
He was told to go onto the website to find out more. He could not find any information.
He has tried phoning Global but there is no answer.
I've had a look and Global's website is very difficult to find and gives no information. Uniworld is easy to find but has no information.
So my question is - has anyone had the same problem and if so what did you do to sort it out?
And does anyone know whats going on?
His other line is connected to a Redicare (sp) alarm system and apparently can't be disconnected so he
can still use that for all calls including the MOT connection.
He has contacted BT but they say they can't do anything unless Global or Uniworld tell they to but may be able to help after 10 days.
Many thanks in advance and if someone can bump this on Monday (I don't have internet access at work) I be very grateful.
Hi mate, I work for a re seller which is the same pricipal as Global. I would ask them firstly to under the data protection act 1981 provide him with all of his account details, including rental and call charges. Or if you want he should have a itemisation, I can analyse this for him to give him the costs, if they wont give him it they are obviously overcharging I would assume.I'm asking for a good friend who runs a small garage. He gets his phone calls through a company called Global Telecoms & Technology Ltd but on Monday when trying to call out he got a recorded message telling him that he could not and to call this number.
He called the number and eventually on Wednesday someone answered, they didn't want to talk, refused to give their tariffs but just wanted his fax number to fax through a new contract, about 10 foot long, but this it did give the company name - Uniworld.
He was told to go onto the website to find out more. He could not find any information.
He has tried phoning Global but there is no answer.
I've had a look and Global's website is very difficult to find and gives no information. Uniworld is easy to find but has no information.
So my question is - has anyone had the same problem and if so what did you do to sort it out?
And does anyone know whats going on?
His other line is connected to a Redicare (sp) alarm system and apparently can't be disconnected so he
can still use that for all calls including the MOT connection.
He has contacted BT but they say they can't do anything unless Global or Uniworld tell they to but may be able to help after 10 days.
Many thanks in advance and if someone can bump this on Monday (I don't have internet access at work) I be very grateful.
Other things he can consider are, migrating the line to another service provider (another re seller) or have the lines transfered back to BT Retail (0800 800 152). With the Redcare line, if you do go to a new service provider, make sure they know it is redcare as a new pice of equipment may need to be installed to make sure the service does not stop.
If he is out of contract, he should be able to do this no problem. If youwant anymore advice PM me.
Alan
AAT1981 said:
skeggysteve said:
Not sure if this should be in here or Computers and stuff so if the mods want to move it no problem.
I'm asking for a good friend who runs a small garage. He gets his phone calls through a company called Global Telecoms & Technology Ltd but on Monday when trying to call out he got a recorded message telling him that he could not and to call this number.
He called the number and eventually on Wednesday someone answered, they didn't want to talk, refused to give their tariffs but just wanted his fax number to fax through a new contract, about 10 foot long, but this it did give the company name - Uniworld.
He was told to go onto the website to find out more. He could not find any information.
He has tried phoning Global but there is no answer.
I've had a look and Global's website is very difficult to find and gives no information. Uniworld is easy to find but has no information.
So my question is - has anyone had the same problem and if so what did you do to sort it out?
And does anyone know whats going on?
His other line is connected to a Redicare (sp) alarm system and apparently can't be disconnected so he
can still use that for all calls including the MOT connection.
He has contacted BT but they say they can't do anything unless Global or Uniworld tell they to but may be able to help after 10 days.
Many thanks in advance and if someone can bump this on Monday (I don't have internet access at work) I be very grateful.
Hi mate, I work for a re seller which is the same pricipal as Global. I would ask them firstly to under the data protection act 1981 provide him with all of his account details, including rental and call charges. Or if you want he should have a itemisation, I can analyse this for him to give him the costs, if they wont give him it they are obviously overcharging I would assume.I'm asking for a good friend who runs a small garage. He gets his phone calls through a company called Global Telecoms & Technology Ltd but on Monday when trying to call out he got a recorded message telling him that he could not and to call this number.
He called the number and eventually on Wednesday someone answered, they didn't want to talk, refused to give their tariffs but just wanted his fax number to fax through a new contract, about 10 foot long, but this it did give the company name - Uniworld.
He was told to go onto the website to find out more. He could not find any information.
He has tried phoning Global but there is no answer.
I've had a look and Global's website is very difficult to find and gives no information. Uniworld is easy to find but has no information.
So my question is - has anyone had the same problem and if so what did you do to sort it out?
And does anyone know whats going on?
His other line is connected to a Redicare (sp) alarm system and apparently can't be disconnected so he
can still use that for all calls including the MOT connection.
He has contacted BT but they say they can't do anything unless Global or Uniworld tell they to but may be able to help after 10 days.
Many thanks in advance and if someone can bump this on Monday (I don't have internet access at work) I be very grateful.
Other things he can consider are, migrating the line to another service provider (another re seller) or have the lines transfered back to BT Retail (0800 800 152). With the Redcare line, if you do go to a new service provider, make sure they know it is redcare as a new pice of equipment may need to be installed to make sure the service does not stop.
If he is out of contract, he should be able to do this no problem. If youwant anymore advice PM me.
Alan
The person in question knows the current tariff he is paying through Global.
It's just that Uniworld basically said they were take over the account but wouldn't tell him their tariff.
I'm guessing that Golbal was/has been buying from Uniworld and not paying the bills on time.
But it is very strange, especially the way that it has unfolded.
you did not mention it but I hope he is still getting his inbound calls -- mind you either way this is starting to sound like something Ofcom might end up helping him with.
NB I had a problem with some 0800 numbers and a reseller going bust -- Ofcom provided some assistance to re-instate them -- got a result
NB I had a problem with some 0800 numbers and a reseller going bust -- Ofcom provided some assistance to re-instate them -- got a result
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