Service Contracts - question

[fergywales]

Just sorting out a business query for a client, who's starting a new business (brave). They're getting a complete ePoS system and back office support program from a midlands based company (only people who would supply as couldn't raise asset finance in current market).

I've just been reviewing the rental/purchase agreement, and for hardware and software support, the company will charge client "costs + mileage @ 60p". Now, unless till maintenance works have been buying S-Class Mercs since I last checked, isn't this a bit excessive, seeing as any problem necessitates a visit (warranty void if done by others).

Any comments or help welcome.

[christmc]

To be honest , my experiance with Epos based systems and all the back office pc stuff is that after the initail set up and demo, you can query anything over the phone and they will talk you through it pretty well, they can also dial into your system if you allow them too. I cant imagine a time where an engineer would ever need to actually come back on any kind of regular basis?

Is it a bar or night club?

[TurricanII]

See if they can provide support by remote control over the Internet for the software side of things... Perhaps ask them how many site visits are required on average and speak to a couple of their reference sites. 60p per mile is obviously £90 callout for a 150 mile round trip which I would say is a reasonable starting charge as their engineer can do little else while driving. Also how long would it take them to drive that 150 miles, on todays roads if that was 3 hours then 30 pounds an hour is not excessive for a specialist's time

Edited by TurricanII on Thursday 26th February 21:05