No return Policy???

[ItsTony]

What does a shop need to do to enforce a 'No returns policy'???

The shop in question sells very high end designer clothes and only want to offer store credit instead of a full cash refund.

By law, does the shop need to offer X amount of days for the customer to refund an item of clothing for a full cash refund. If the shop puts up a clear notice stating that items are non-refundable etc, is this enough, or would the reciept need to clearly state that items are non-refundable etc.

How do trading standards stand on this issue?

Thanx.

[pies]

Is it mail order or a proper walk in shop.

If its mail order the distance selling regs state a full refund must be given.If it's a high street shop they don't have to give a refund unless faulty.Many shops are tightening up on this atm

[Deva Link]

Bear in mind that a "no refunds" policy might impact business - even if I was buying an item that I had no intention of returning, I'd be put off by a shop policy of "no refunds".

[touching cloth]

I can certainly understand it with certain goods and tbh I would put "very high end" designer clothes in that bracket - there will always be people who want to be seen out in the goods for a swanky night on the town, then trying to return it the next day job done (if you are the consumer here asking as you are in the situation, then not saying you are doing this btw, just playing devils advocate for the retailers). As has been said, unless is distance selling then there is no automatic right to return for a refund, only when goods are faulty. As there is no automatic right then the default is no returns and hence (at least as far as I know) no need to have signs stating this or a need to print it on receipts. A lot of shops will indeed have more open returns policies but this has come about more out of competitive advantage in the marketplace, it is now so common that most people take it as a given.

Edited by touching cloth on Saturday 21st March 21:05

[ItsTony]

The shop I'm talking about is actually a family members. We've been trading for about 3 months, but this is the first time someone has actually tried to return something and demanded money. He brought it back, stating the reason as his wife doesn't like the jacket. He then carried on to intimidate the two young girls working in the shop, threatening to contact trading standards etc. Security ended up asking them to leave. Also, it was just over a week when they tried to return the item of clothing. As far as high end, the clothes are all pretty rare. The shop only really stocks 1-3 of each design, item of clothing and the clothes are quite expensive. Ranging from £100 t shirts, to £400 jackets which they are trying to return.

[pies]

http://www.opsi.gov.uk/RevisedStatutes/Acts/ukpga/...

[mcflurry]

ItsTony said:

What does a shop need to do to enforce a 'No returns policy'???

Nothing. Just don't sell online.

IIRC an online store has to offer distance selling refunds, whereas a "real" shop only has to refund where faulty. Many shops offer greater levels of service to bring back repeat future custom

On the flip side, if a customer brings back a faulty dress because there is a seam not sewn, you would have to refund, which may cause the chavlike population to pull out stitches before returning goods...