Web based SMS?
Discussion
The perfect person would be Martin Kentish at http://www.freerangepeople.co.uk/
His contact details are 07887778181.
Martin worked with me a year or so ago and implemented a SMS feedback service for two of my shops whereby customers could send a SMS with their comments and complaints to our custom built web base. At the same time as the SMS hitting the website, the store got a copy of the SMS and so did I. Both in an email which included a link to be able to respond back via SMS to the customer with our comments.
I bought into this system due to the speediness of the contact rather than having a customer having to send in a leter, and then wait for our reply.
It has been very well recieved and I get on average around 5-8 contacts per day for each store.
The added benefit is that we were also able to use the customer database (where the customer had accepted) to use advertising or indeed send out vouchers thanking them for their comments.
As each store gets around 10000 customers per week, the contcts are a very small number but they still add weight to our overall customer care program and enable me to be quickly see any patterns emerging for me to target within my stores.
I hope this helps. If you speak to him, mention Kevin @ McDonald's..
His contact details are 07887778181.
Martin worked with me a year or so ago and implemented a SMS feedback service for two of my shops whereby customers could send a SMS with their comments and complaints to our custom built web base. At the same time as the SMS hitting the website, the store got a copy of the SMS and so did I. Both in an email which included a link to be able to respond back via SMS to the customer with our comments.
I bought into this system due to the speediness of the contact rather than having a customer having to send in a leter, and then wait for our reply.
It has been very well recieved and I get on average around 5-8 contacts per day for each store.
The added benefit is that we were also able to use the customer database (where the customer had accepted) to use advertising or indeed send out vouchers thanking them for their comments.
As each store gets around 10000 customers per week, the contcts are a very small number but they still add weight to our overall customer care program and enable me to be quickly see any patterns emerging for me to target within my stores.
I hope this helps. If you speak to him, mention Kevin @ McDonald's..
I've used www.textanywhere.net a lot in the past and can't fault the service and pricing.
They also have a very simple (and free) API if you want to integrate into your existing systems.
They also have a very simple (and free) API if you want to integrate into your existing systems.
fesuvious said:
Does anyone know of a decent web based SMS service?
Thanks
OK I'm biased but this is exactly what we do at www.primetext.comThanks
Our pricing is usually lower than the alternatives already referenced on this thread and we've got a 6+ years track record of delivering exactly the service you require.
I'll drop you a PM if that's ok.
Phil.
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