Beware of delivery companies!!

[markh1]

Ladies and Gents,

This is relevant to anyone who pays for packages to be delivered on short notice....

I ordered a clutch on this last Friday to be delivered by 10am Saturday morning (paid £40 for the pleasure)

The clutch did not turn up. My mechanic only opened up for the sake of doing my clutch so he, like me, was not best pleased (I owe him a mornings labour plus the costs of missing an MOT slot and various other costs)

The delivery company has refunded the cost of the delivery but refuse to accept any liability for what they call inconsequential loss i.e. my wasted labour costs! Apparently the parcel was not 'guaranteed' next day before 10. So WTF was the point of paying them to deliver before 10?!!?

Naming and shaming rules will prevent me from revealing the name of the company but if anyone is interested PM me.

[BigMans197]

I guess guaranteed next day only really means they will give your money back if the don't deliver NOT that it will definitely get there.

Frustrating though.

[Bernie-the-bolt]

You will find that all courier companies have small print that says the following:

'We guarantee to pick up your goods and try to deliver when we say we will, but don't have a go at us or ask for any consequential loss should we be late'

My company spends 10's of £1000's a year with courier companies and they are all as bad as each other.

[mmm-five]

It's the same guarantee you get when you have a new car.

They don't guarantee that it won't break, but they guarantee to fix it when it does, and they won't pay you £500/day loss of earnings either.