Any logistics experts in?

[thekirbyfake]

One of our clients have just informed us about a damaged delivery from March. According to the RHA regs we must be informed within 15 days (iirc) however they said they did inform us by noting the damage on the delivery note.

We've taken this up with our hauliers however they're stating that it's not their responsibility to advise us of damages and that it's down to the client.

I always thought it was the hauliers' responsibility to let us know if they have any claused PODs.

Can anyone confirm which is correct?

[Gallen]

surely your contract is with the hauliers?

[Tazio1]

Yes I know it does not sound professional but it is the industry norm.

If goods are signed for as damaged couriers will not advise their clients unless a POD is requested.

Most couriers offer some insurance however you need to be sure that the cover meets your needs or take out additional goods in transit insurance.

The insurance offered by the carrier will be subject to their terms and conditions which normally include a clause saying how long after the date of delivery a claim can be made. Hence why they do not report damaged deliveries to clients.

If you are outside of this then I do not think that they will pay - although you should speak to you account manager as you should at the very least still get your delivery costs back - as they damaged the goods in transit.

I do not think that signing for a delivery as damged is the same as notifying the sender, so you may have a case against your client for not telling - but if you take it to court it will be down to the opinion of the judge as it is not clear cut.

Good Luck

Darren

Edited by Tazio1 on Thursday 16th April 20:06

[thekirbyfake]

Thanks for clarification. It's not worth taking it further as the sums involved are fairly small.