Help! Anyone fluent with sage?

[blindswelledrat]

We have a problem with it and its driving us up the wall:


I'm in a Nominal Record - you have Details - Graphs - Activity - Memo tabs across the top (inst accs).

Normally - Graphs defaults to show a graph of this financial years figures compared with lasts. Now it doesn't, it just shows May 09 (the first month in our financial year) and no amount of button pushing is making it change.

It's like it's zoomed in.

Any idea what I/it's done and how to make it normal again?


Thanks in anticipation

[Benzman]

Best bet is to ring the Sage Helpdesk, they are very good at getting to the root of problems.

[Eric Mc]

Can't you set a date range for the data?

[blindswelledrat]

Eric Mc said:

Can't you set a date range for the data?

No, you don't set perameters-just click on 'graph'. Presumably some option somewhere sets the range of that graph but weve spend no end of time trying to find it and not succeeded.

Oh, and incidentally- it usid to graphicalise (word?) every month individually but we must have accidentally clicked some setting somewhere and made it show only one month despite the fact that the list of values in the nominal code in question still show every month.
Weird

Edited by blindswelledrat on Thursday 4th February 10:16

[blindswelledrat]

Benzman said:

Best bet is to ring the Sage Helpdesk, they are very good at getting to the root of problems.

Yes, that is an obvious solution, but paying for a years support to locate one option somewhere in the toolbars is a little too galling.
I thought they used to have a premium rate number helpdesk but apparently not.

[Tuscanless Ali]

When you click on the graph, bottom left hand corner is the options button, make sure previous year is ticked.

[blindswelledrat]

Tuscanless Ali said:

When you click on the graph, bottom left hand corner is the options button, make sure previous year is ticked.

It is. It does show previous year too- just for the single same month.
Its bizarre.

[Eric Mc]

Can you reset anything in "Financials" or in "Preferences".

Can you access the "graph" facility by going to

Nominal
Reports
Graphs

You can normally set date ranges in the nominal reports. Having said that, I never use the graph function so I don't know what needs to be done to make it work.

[plasticpig]

Try on http://www.sageforum.co.uk. I am sure someone on there will be able to help.

[blindswelledrat]

plasticpig said:

Try on http://www.sageforum.co.uk. I am sure someone on there will be able to help.

THanks, done.

[blindswelledrat]

Tried in there Eric but to no avail.

[Tuscanless Ali]

Are all the monthly figures showing in the details tab?

[blindswelledrat]

Tuscanless Ali said:

Are all the monthly figures showing in the details tab?

Yes- all of the months are in that tab

[LeighW]

You're stuck zoomed in on the graph. Close Sage, then look in the folder where the program's installed (right clicking on the shortcut to the program and selecting properties shows you where this is). You need to find the username.ngt file, so if you log in to Sage as manager (if no users are set up, this is the default), it will be called manager.ngt. Delete this file, then re-open Sage. All should be well!

[blindswelledrat]

LeighW-you are an absolute diamond. Worked a treat
I have no idea how you knew that but noone on sage forum came up with the goods.
Many thanks

[Eric Mc]

See - it was simple in the end

I wonder how that happened?

[blindswelledrat]

Eric Mc said:

See - it was simple in the end

I wonder how that happened?

I can understand most things, but not computers.
THats the thing I hate about them. FOr no reason at all they just stop working.
We spend hours pouring through every setting in sage. Lost far more in time than a years subscription would have ended up being.

[Eric Mc]

It's not fair that computers throw wobblies like that. The "fix" required for that particular problem could not be carried out by going through the normal menus. It needed going to the underlying files. Something a "lay" person shouldn't really have to do.

[blindswelledrat]

Eric Mc said:

It's not fair that computers throw wobblies like that. The "fix" required for that particular problem could not be carried out by going through the normal menus. It needed going to the underlying files. Something a "lay" person shouldn't really have to do.

Thats exactly how I feel-word for word. I even put a childish voice on in my head when I think "its not fair".
You should not have to pay support fees to be supported for that!

[Tuscanless Ali]

Weird one. You learn something new every day.