Rant about HSBC Business Banking
Discussion
Had to rant somewhere....
I bought a laptop for my business that I needed urgently in March. HSBC blocked the transaction as possibly fraudulent - they did the same a year ago when I bought a laptop from the same company.
Took 2 days to lift the block. Laptop hence arrived 1 week later than I first needed it.
Then because there had been an attepted fraudulent transaction (the laptop) they had to cancel my card, even though they had allowed the transaction as non-fraudulent.
Then they waste my time with 2 follow up calls, both with a voicemail left on my mobile saying "please call us urgently regarding your commercial card" - when I changed my plans so I could call they just wanted to check that everything was now ok and second time that card had arrived safely etc etc i.e. not urgent at all.
Now the real p1ss take is that I'm just completing my VAT return and accounts for the quarter and logged in as normal to download the trnsactions for the quarter on my card electronically. To save a lot of keying time by importing the data. BUT what HSBC don't tell you is that when they cancel the card and issue a new one they then delete all historic transactions on the Internet Banking portal relating to the old card. They also can't reinstate the data.
Apparently it's my fault for not specifically asking "will you delete the transaction history?" to which they would have said yes and then they would have given me some time to download the data before it was deleted. Who in their right mind would ask such a question, it goes against all common sense to delete the data.
So I've now got to waste more time keying in the transactions for the quarter.....aaargh - rant over.
I bought a laptop for my business that I needed urgently in March. HSBC blocked the transaction as possibly fraudulent - they did the same a year ago when I bought a laptop from the same company.
Took 2 days to lift the block. Laptop hence arrived 1 week later than I first needed it.
Then because there had been an attepted fraudulent transaction (the laptop) they had to cancel my card, even though they had allowed the transaction as non-fraudulent.
Then they waste my time with 2 follow up calls, both with a voicemail left on my mobile saying "please call us urgently regarding your commercial card" - when I changed my plans so I could call they just wanted to check that everything was now ok and second time that card had arrived safely etc etc i.e. not urgent at all.
Now the real p1ss take is that I'm just completing my VAT return and accounts for the quarter and logged in as normal to download the trnsactions for the quarter on my card electronically. To save a lot of keying time by importing the data. BUT what HSBC don't tell you is that when they cancel the card and issue a new one they then delete all historic transactions on the Internet Banking portal relating to the old card. They also can't reinstate the data.
Apparently it's my fault for not specifically asking "will you delete the transaction history?" to which they would have said yes and then they would have given me some time to download the data before it was deleted. Who in their right mind would ask such a question, it goes against all common sense to delete the data.
So I've now got to waste more time keying in the transactions for the quarter.....aaargh - rant over.
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