Pipex problems - anyone else?
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Discussion

SGirl

Original Poster:

7,922 posts

285 months

Friday 28th May 2004
quotequote all
Hiya,

I haven't been able to pick up my e-mail from Pipex since yesterday afternoon. I gather they had a server problem and were working on transferring stuff, but now I can't even log on to the server to pick mails up.

Anyone else having problems?

SGirl

JonRB

79,504 posts

296 months

Friday 28th May 2004
quotequote all
I didn't suffer from the problem myself, although did notice on the status page that they had an announcement about the problem.

What I did notice was that I couldn't get on many web sites last night, and only got on PH because I know the IP address. I suspect Pipex had some problems with their DNS too in that case.

(I'm on Pipex Xtreme ADSL, by the way, but have name@dial.pipex.com and name@dsl.pipex.com email addresses)

meeja

8,290 posts

272 months

Friday 28th May 2004
quotequote all
No problems here (now, or overnight)

We are using Pipex wireless systems, and our emails are routed to us via pipex.

SGirl

Original Poster:

7,922 posts

285 months

Friday 28th May 2004
quotequote all
Pipex are gits!!!

Finally got through to them to be told our account has been discontinued for non-payment. Now I've been paying for this account for years and no problems, so I wondered why they hadn't contacted me. Apparently they sent me an e-mail to tell me they were about to discontinue the account - which I didn't receive.

I wouldn't mind so much, but I spoke to someone at Pipex last Friday with a tech support query, but for some reason there was no flag on the account to say payment was overdue.

So they'll reactivate me sometime this afternoon - in the meantime all my work mails will be merrily bouncing back to clients, thereby guaranteeing a steady stream of phone calls later on.

Aargh!! Lucky we don't use them for our Internet connection any more.

Aaaaand breathe....

leosayer

7,713 posts

268 months

Friday 28th May 2004
quotequote all
No problems for me when I last used my ADSL last night.

Jay-Aim

598 posts

265 months

Friday 28th May 2004
quotequote all
JonRB said:


What I did notice was that I couldn't get on many web sites last night, and only got on PH because I know the IP address. I suspect Pipex had some problems with their DNS too in that case.



ditto here this morning with many sites

anybody else?