Virgin Broadband Email : New 3 meg limit !!!!!!

[cptsideways]

After my email with attatchments kept bouncing back at me I emailed Virgin (ADSL dept) as to why I got this reply 3 weeks later

Virgin Broadband said:

Thank you for your recent email. After certain updates and amendments with the virgin.net email service we have put a 3.5 megabyte limit with sending email email for ALL virgin.net customers. It is "across the board" and at this point cannot be amended. If we do amend this limit, we will notify our customers accordingly. I have included the specifications for how the size of mails have been affected. The maximum size of an email you can send is 3.5 meg. However Attachments have to be encoded (from 8 Bit to 7bit encoding) and then added to the e-mail. This means that the maximum attachment size is approximately 3MB 3 x 8/7 = 3.429 (leaving 71KB for the headers and message body). I have provided contact details for ourselves if you have any further queries or problems.

So a 3meg sending limit has been imposed without telling anyone, so much for broadband !!!!!!


That's one less customer then.

[slinksport]

just do what I do, run something like 602 Lansuite and have your own mail server..

I use my ISP for all incoming mail and do all of my outgoing stuff myself.. no size restrictions to worry about on outbound mail..

Does the job for me, drop me a line if you want some more details..

HTH,

Slinky

[ultimasimon]

cptsideways said:

After my email with attatchments kept bouncing back at me I emailed Virgin (ADSL dept) as to why I got this reply 3 weeks later Virgin Broadband said: Thank you for your recent email. After certain updates and amendments with the virgin.net email service we have put a 3.5 megabyte limit with sending email email for ALL virgin.net customers. It is "across the board" and at this point cannot be amended. If we do amend this limit, we will notify our customers accordingly. I have included the specifications for how the size of mails have been affected. The maximum size of an email you can send is 3.5 meg. However Attachments have to be encoded (from 8 Bit to 7bit encoding) and then added to the e-mail. This means that the maximum attachment size is approximately 3MB 3 x 8/7 = 3.429 (leaving 71KB for the headers and message body). I have provided contact details for ourselves if you have any further queries or problems. So a 3meg sending limit has been imposed without telling anyone, so much for broadband !!!!!! That's one less customer then.

Thats disgusting. I think the only thing worse is the free hotmail, which is 1 megabyte.

Broadband prices are dropping to encourage people to get rid of dial-up. Unfortunately the newer companies are rolling out cheap and nasty packages which includes bandwidth restrictions and email limits.

Two of my friends have recently signed up with Bulldog ISP and they have to pay for email accounts extra @ £2.99 per month per acount and then they only allow a 5 mb attachment size.

I do pay more for my Blueyonder service but I have passed a few mpegs to other Blueyonder mates at around 30 megabytes without any problems

But to add restrictions to an account after signing up and not to tell you is totally unacceptable. I would change my ISP if they did that to me.

[alextgreen]

I'm currently looking for a enw broadband supplier. Virgin have pissed me off for the alst time; thankfully I have my own mail server so am unaffected by this, but no company has the right to blatantly disregard the nature of BROADBAND like this.

Virgin internet, it's ten times faster (at 4 in the morning only) but you can only download half as much cos we're all numpties.

[cptsideways]

Well many thanks Slinksport


I did just as he said & downloaded Lansuite 601, oh my god how many buttons,


Slinksport to the rescue What a helpful chap, emails back & fourth, even logged into my PC & fixed the problem from within.

All fixed & working a treat so many thanks Slinky . I owe you a or two




So to all you Virgin ADSL'ers out there, stuff virgin up the bum & use this system to send just about anything any size after all.

[slinksport]

Not a problem fella, more than happy to help..

It's what I do all day every day, so supporting a PH'er is far more pleasurable than our normal day to day customers!!!

If anyone else wants any details on this solution, drop me a line via my profile and we'll get it sorted..

It's easy, really easy!

Slinky

[roop]

This is interesting stuff guys because I am about to sign up with Virgin Broadband. I am currently on PIPEX Xtreme DSL which has been absolutely top notch, but I am leaving my current job on Friday and then at the end of the month relocating back up to Lancashire from Gloucestershire. Temporarily I will be staying with my mum and want to get DSL installed. I would go with PIPEX again, but it appears that Virgin are the *ONLY* ADSL ISP that genuinely offer no ties.

All ADSL ISPs these days offer no installation cost, free modem etc. The difference is that all other ADSL ISPs want to charge you the connection fee (£50 +VAT) if you leave within 12 months. Virgin don't. Seeing as I'll only be staing at my mums for a few months absolute tops, it seems the best option, unless anyone can suggest otherwise.

I run my own mail server which is located with my current work at the end of a 2MB leased line so email is no issue for me.

Any input appreciated - TIA,

Roop

[simpo two]

I think there are two things here: speed and mailbox size. Broadband may allow you to download shedloads of data but sending e-mail attachments is a different matter. I don't know if you can pay more and get a bigger mailbox, but the usual solution IMHO is to use FTP between machines or upload it to some webspace for subsequent download. This gets you out of the mailbox size restrictions.

[slinksport]

Unfortunately, it's not the size of the mailbox that causes the problem, it's the size of the item that is attempting to pass through the mail gateway. Presumably a simple way of cutting down load on an ISP's mail server.

By inhousing your mail server, you can bypass the ISP's server and use your "own" bandwidth to send the mail, things get even better if you have a static IP and an always on mail server, as, if you're able to manage your own dns you can point all mail straight at your own server, taking ISP's servers completely out of the loop.

The only real problem with completely taking on your own mail server is when/if you lose connectivity as mail can be "lost" whilst not connected.. (doesn't always happen, but can do.. i believe!)

HTH,

Slinky

[Muncher]

Alternatively pay a small fee for some hosting which comes with unlimited e-mail accounts, and no size restrictions on e-mail attachments.

[slinksport]

That's the trouble muncher, there's the "pay a small fee" bit..

Folk are already paying enough for their broadband, so a package like Lansuite (btw, I have no association with software602, I just like the software!) which is free for up to five users, really does the job.

Add in AVG anti-virus and it'll scan all mail before it gets to your mailbox, enable attachment filtering and it'll keep you safe..

Couple of PC's in the house, use it as a proxy server as well, with restricted access if you don't want the kids surfing the wrong sites.. etc etc etc..

In another situation, purchasing a domain and using that would be great, but this costs nothing bar time.

Slinky