should i make a complaint? regarding my ps3 YLOD.
Discussion
just before heading on my holiday i had the YLOD on my PS3.
i contacted a company called
who told me they could have it done in 3 days. as i was about to go on holiday the nexxt day i paid in full instead of the deposit , they sent a receipt of the payment and an email confirmation for collection, and they sent a courier the next day as promised to collect it. DATE 06/09/12.
when i come back from my holiday on 11/09/12 i decided to call this company to find out what the status of my ps3 is. and guess what? not done but they said it will be next and i should have it by this week.
i then call again 13/09/12 no name taken again and spoke to a guy who told me due to extra loads of ps3 comming they have a big back log to fill BUT mines will be completed next.
i called again today 17/09/12 and ask the same question and received the same repl but also adding lack of staff and of course saying mines will be next and will be with me within 1-2 days. i told this guy ive heard this 2 times already last week and i hope that he is true to his word. he
where do i stand with regards to my situaton im deciding to wait untill wednesday but if it doesnt arrive am i elegible for a complaint? heres there terms
im really pissed of having no ps3 to play with for nearly 2 weeks this friday, im sure another company would never have taken this long or atleast given a proper appology.
i paid 60 pounds for this crap service no text like they promise no updates nothing.
please help pistonheads forum.
ETA
Please don't name and shame it's not allowed.
i contacted a company called
who told me they could have it done in 3 days. as i was about to go on holiday the nexxt day i paid in full instead of the deposit , they sent a receipt of the payment and an email confirmation for collection, and they sent a courier the next day as promised to collect it. DATE 06/09/12.when i come back from my holiday on 11/09/12 i decided to call this company to find out what the status of my ps3 is. and guess what? not done but they said it will be next and i should have it by this week.
i then call again 13/09/12 no name taken again and spoke to a guy who told me due to extra loads of ps3 comming they have a big back log to fill BUT mines will be completed next.
i called again today 17/09/12 and ask the same question and received the same repl but also adding lack of staff and of course saying mines will be next and will be with me within 1-2 days. i told this guy ive heard this 2 times already last week and i hope that he is true to his word. he
where do i stand with regards to my situaton im deciding to wait untill wednesday but if it doesnt arrive am i elegible for a complaint? heres there terms
im really pissed of having no ps3 to play with for nearly 2 weeks this friday, im sure another company would never have taken this long or atleast given a proper appology.
i paid 60 pounds for this crap service no text like they promise no updates nothing.
please help pistonheads forum.
ETA
Please don't name and shame it's not allowed.
Edited by Big Al. on Monday 17th September 19:49
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