Discussion
Despite:
- me spending over £1500 with a certain online computer parts retailer,
- them messing up the delivery (only half the value of the order arrived),
- them failing over the course of three days to return any of the nine phonecalls i made,
- them failing to give me a reason as to why the goods shown as in stock last week were not dispatched.
- them claiming they were too busy to answer my basic queries 'when can I expect delivery?'
- them keeping me on hold for 40 minutes this afternoon
The head of customer services refused to dispatch my RAM (£260-worth) tonight unless I paid the £7 delivery charge!
Her reasoning? 'Well, I know we should have investigated when you first called last week, but I really can't justify three delivery charges' (if they send the RAM now and the panel when it's back in stock, plus the original shipment)
The flat panel that was in stock when I ordered is now maybe a week away (and I suspect the couple that were around went to higher priority corporate accounts). I explained that the rest of the system was a doorstop without the memory, and that it was unreasonable to hold back the RAM because they messed up and didn't want to fork out to deliver it promptly. Her response? She spent 20 minutes talking over me, trying to claim what brilliant service I'd had as they hadn't held the whole order back!
I suspect a letter to the MD will do absolutely
-all to remedy the situation. 
What would you do?
>>> Edited by julianhj on Monday 6th September 19:26
- me spending over £1500 with a certain online computer parts retailer,
- them messing up the delivery (only half the value of the order arrived),
- them failing over the course of three days to return any of the nine phonecalls i made,
- them failing to give me a reason as to why the goods shown as in stock last week were not dispatched.
- them claiming they were too busy to answer my basic queries 'when can I expect delivery?'
- them keeping me on hold for 40 minutes this afternoon
The head of customer services refused to dispatch my RAM (£260-worth) tonight unless I paid the £7 delivery charge!
Her reasoning? 'Well, I know we should have investigated when you first called last week, but I really can't justify three delivery charges' (if they send the RAM now and the panel when it's back in stock, plus the original shipment)
The flat panel that was in stock when I ordered is now maybe a week away (and I suspect the couple that were around went to higher priority corporate accounts). I explained that the rest of the system was a doorstop without the memory, and that it was unreasonable to hold back the RAM because they messed up and didn't want to fork out to deliver it promptly. Her response? She spent 20 minutes talking over me, trying to claim what brilliant service I'd had as they hadn't held the whole order back!
I suspect a letter to the MD will do absolutely
-all to remedy the situation. What would you do?
>>> Edited by julianhj on Monday 6th September 19:26
julianhj said:
Despite:
..having a really bad time with incompetant fools...
What would you do?
>>> Edited by julianhj on Monday 6th September 19:26
You could
a. cancel the order and dispute the charges on your credit card
b Call up the Trading Standards office and make a complaint. TS take these things very seriously now and are usually quite helpful
HTH
Ace-T
Send back the parts you have with a letter stating that you want your money returned IMMEDIATLY.
Call your credit card company and make sure they stop the transaction or recall any monies paid out.
Speak to trading standards, detail exactly the issue and make sure you have written down EVERYTHING. Write down dates and times of phone calls, conversations etc. Esspecially the conversation you had with the Head of CS.
Find a new supplier
I could recommend 2 in Scotland and one somewhere else based on VERY VERY competent service.
>> Edited by tvradict on Monday 6th September 20:23
Call your credit card company and make sure they stop the transaction or recall any monies paid out.
Speak to trading standards, detail exactly the issue and make sure you have written down EVERYTHING. Write down dates and times of phone calls, conversations etc. Esspecially the conversation you had with the Head of CS.
Find a new supplier
I could recommend 2 in Scotland and one somewhere else based on VERY VERY competent service.
>> Edited by tvradict on Monday 6th September 20:23
bruciebabie said:generally speaking computer fairs appeal to the lowest common denominator and don't have the higher quality kit asked for
Why not visit a computer fair? There's bound to be one near you held regularly. Retailers competing against each other under one roof and you walk out with what you want in your bag.
I'd heard good things about them, but also some very, very bad
docevi1 said:
generally speaking computer fairs appeal to the lowest common denominator and don't have the higher quality kit asked for
I'd heard good things about them, but also some very, very bad
There wouldn't be so many and they wouldn't have been going for so long without there being a lot of happy customers.
www.dti.gov.uk/ccp/topics1/facts/salegoodsact.htm
www.tradingstandards.gov.uk/cgi-bin/calitem.cgi?file=adv0043-0100.txt
Just those two should get your money back and buy what you want elsewhere.
If not, seek advice from your local trading standards office (you can file your vengance on-line at www.consumercomplaints.org.uk/)
J
www.tradingstandards.gov.uk/cgi-bin/calitem.cgi?file=adv0043-0100.txt
Just those two should get your money back and buy what you want elsewhere.
If not, seek advice from your local trading standards office (you can file your vengance on-line at www.consumercomplaints.org.uk/)
J
julianhj said:
Despite:
- me spending over £1500 with a certain online computer parts retailer,
- them messing up the delivery (only half the value of the order arrived),
- them failing over the course of three days to return any of the nine phonecalls i made,
- them failing to give me a reason as to why the goods shown as in stock last week were not dispatched.
- them claiming they were too busy to answer my basic queries 'when can I expect delivery?'
- them keeping me on hold for 40 minutes this afternoon
The head of customer services refused to dispatch my RAM (£260-worth) tonight unless I paid the £7 delivery charge!
Her reasoning? 'Well, I know we should have investigated when you first called last week, but I really can't justify three delivery charges' (if they send the RAM now and the panel when it's back in stock, plus the original shipment)
The flat panel that was in stock when I ordered is now maybe a week away (and I suspect the couple that were around went to higher priority corporate accounts). I explained that the rest of the system was a doorstop without the memory, and that it was unreasonable to hold back the RAM because they messed up and didn't want to fork out to deliver it promptly. Her response? She spent 20 minutes talking over me, trying to claim what brilliant service I'd had as they hadn't held the whole order back!
I suspect a letter to the MD will do absolutely
What would you do?
>>> Edited by julianhj on Monday 6th September 19:26
hhhmmm wouldn't happen to be a Bolton based co with a name that rymes with scam would it?
if so you have my best wishes but it is unlikely to get any better IME, get what you can when you can and then leave well alone.
Hope it works out ok.
Cheers
Paul
(if it isn't suggested company then ignore everything except the hoping it works out bit)
Funny isn't it? I have used the likes of Dabs and Scan loads of times without a single problem, all low order type stuff (<£750).
Either I count myself the luck one or you're the unlucky one. It is areal bstard when it happens tho'.
A malicious person might post them a dog poo, second class, but I would never condone it.
Either I count myself the luck one or you're the unlucky one. It is areal bstard when it happens tho'.
A malicious person might post them a dog poo, second class, but I would never condone it.
gopher said:
hhhmmm wouldn't happen to be a Bolton based co with a name that rymes with scam would it?
if so you have my best wishes but it is unlikely to get any better IME, get what you can when you can and then leave well alone.
I've used a company in Bolton who's name sounds a little bit like Spam (or scam) and have had absolutely no problems with them despatching the bits quickly and correctly.
Where the problems have always started are with a certain delivery company (who's name sounds a bit like Kitty Stink) - both recent orders have involved enough stress for me to not use them again. 1st time I was fobbed off on the phone so much that the poor girl I eventually shouted at didn't know what to do with herself. the most recent time I ended up going and picking the stuff up from their depot after they'd aleggedly tried to drop off the parts and left a card.
Took a day off work both times to wait in for the delivery and lost income of ~£400 each day as I'm an IT whore/contractor.
Other people using the same delivery comapny have had similar experiences on numerous occasions.
Be glad you got anything delivered at all!
Iain
iaint said:
I've used a company in Bolton who's name sounds a little bit like Spam (or scam) and have had absolutely no problems with them despatching the bits quickly and correctly.
I rang the day before it was due to be despatched to make sure it would be delivered the following day. I was assurred it was in the warehouse ready for despatch. take day off work and at 3 pm ring Co to find out they had not finished building it, never mind despatched it. Not IMO the couriers fault.
iaint said:
Where the problems have always started are with a certain delivery company (who's name sounds a bit like Kitty Stink) - both recent orders have involved enough stress for me to not use them again. 1st time I was fobbed off on the phone so much that the poor girl I eventually shouted at didn't know what to do with herself. the most recent time I ended up going and picking the stuff up from their depot after they'd aleggedly tried to drop off the parts and left a card.
goods delivered the day after despatch to the correct address
iaint said:
Took a day off work both times to wait in for the delivery and lost income of ~£400 each day as I'm an IT whore/contractor.
same here
iaint said:
Other people using the same delivery comapny have had similar experiences on numerous occasions.
Absolutely they have given rubbish service whenever they have been used and I always complain - ebuyer will refund the carriage cost in most cases and chase this up with the couriers.
iaint said:
Be glad you got anything delivered at all!
Oh absolutely not, that was just the start of the problems, which took 18 months to rectify.
Iain[/quote]
I would be happy to discuss this offline.
bruciebabie said:The fair up here sells things like PC Chips boards and it's rare to find anything better - essentially they want to sell stuff on the day to people who are building many machines unlike me who wants better quality kit...
generally speaking computer fairs appeal to the lowest common denominator and don't have the higher quality kit asked for
gopher said:
Oh absolutely not, that was just the start of the problems, which took 18 months to rectify.
Sounds like their system is screwed up all accross the board then - if they get it right their 'delivery partner' gets it wrong and vice versa.
With the delivery charge and hassle it's even worth while going to the closest pee cee wurld and being overcharged by numpties who know nothing about computers.
Finding a decent specialist shop that carries the bits needed to build a decent system seems almost impossible these days...
Iain
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