Dial up and broadband at the same time
Discussion
One of my wifes reps. has had broadband installed at the company expense to her home.
She has just got a phone bill for £500 from BT for calls made through her old uunet dial up connection, which bt say her pc was dialling whenever she connected to broadband. Can this be correct?
I always understood you would connect by one method at once, not both together.
Interestingly, the rep said she did not get any of the normal modem connection noises whilst this was happening.( this last bit could be tosh though).
Any ideas? Is it a BT fault or the companies IT dept?
Or is the rep a moron?
She has just got a phone bill for £500 from BT for calls made through her old uunet dial up connection, which bt say her pc was dialling whenever she connected to broadband. Can this be correct?
I always understood you would connect by one method at once, not both together.
Interestingly, the rep said she did not get any of the normal modem connection noises whilst this was happening.( this last bit could be tosh though).
Any ideas? Is it a BT fault or the companies IT dept?
Or is the rep a moron?
Are the calls actually to UU-net? £500 sounds like a lot. I would also have expected somebody to notice that the phone was in use (either the occupier when trying to dial out, or friends complaining that the phone was always engaged).
My uncle got broadband, but left his analogue modem plugged in. His PC clocked up £220 of phone calls in 3 days because his anti-virus-less, firewall-less, not-security-updated Win98 install got infested with sneaky premium rate dialing software (which would have disabled the modem speaker, which might explain your friend not hearing the usual squawking noises).
Just another possibility to consider.
My uncle got broadband, but left his analogue modem plugged in. His PC clocked up £220 of phone calls in 3 days because his anti-virus-less, firewall-less, not-security-updated Win98 install got infested with sneaky premium rate dialing software (which would have disabled the modem speaker, which might explain your friend not hearing the usual squawking noises).
Just another possibility to consider.
Don't see how you can use both at once if they share the same socket. I have my dial-up modem and cable ready to use if the BB packs up, but I have to switch the leads over and click on a different 'Connect' icon.
In my experience you always get a window that tells you what connection you're about to use. Sometimes you need to click 'Connect'; sometimes the PC will try to connect automatically if you open IE. But you still see what it's trying to do.
Modem noise can be switched off, but it's not the kind of thing you could do without realising.
If she was clicking on the old Connect icon, then I fear she was mistakenly using the old dial-up connection.... look in Control Panel/Network Connections and see what the default connection is.
In my experience you always get a window that tells you what connection you're about to use. Sometimes you need to click 'Connect'; sometimes the PC will try to connect automatically if you open IE. But you still see what it's trying to do.
Modem noise can be switched off, but it's not the kind of thing you could do without realising.
If she was clicking on the old Connect icon, then I fear she was mistakenly using the old dial-up connection.... look in Control Panel/Network Connections and see what the default connection is.
sounds like a piece of spyware/virus.. I have had that were the dial up page would come up saying it couldnt find a dial tone (modem cable pulled.. 
)
This happened eventhough I was BBanding on the wireless. So I could well imagine that the virus was dialing up secretly to the premium rate connections.
Like he said, pull the modem cable and run a virus/adware/spyware sweep..
) This happened eventhough I was BBanding on the wireless. So I could well imagine that the virus was dialing up secretly to the premium rate connections.
Like he said, pull the modem cable and run a virus/adware/spyware sweep..
agent006 said:
Just whip the modem plug out of the PC. Problem solved.
It's perfectly possible for explorer to still dial the old connection if it's set as the default and explorer is set to "always dial default connection" or whatever it is.
I reckon you're right. There's no technical reason why you couldn't dial both (you can use the phone at the same time as broadband so why not?).
However, I'd imagine that if they manually dialled ADSL then Explorer automatically dialled the modem then you'd probably end up using the modem exclusively (and not broadband) because it would change the cost of the previous default gateway and she'd have noticed that, surely?
D
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