Discussion
I sold my old Samsung Galaxy S3 on ebay last week. As soon as the buyer bought it he started asking questions after the sale. He then made me wait a few days for payment.
The phone was in great condition, cosmetically and working. It was on the EE network.
Today I've had an email to say the phone won't connect to the person's laptop. The Android/Kies software won't load.
They say that the phone has been customised(100% it has not) and the warranty is void.
I never actually implied it had warranty.
Do you think they are just having issues with Kies or they have tried to root it?
The buyer is in Bradford and their English is far from clear.
The phone was in great condition, cosmetically and working. It was on the EE network.
Today I've had an email to say the phone won't connect to the person's laptop. The Android/Kies software won't load.
They say that the phone has been customised(100% it has not) and the warranty is void.
I never actually implied it had warranty.
Do you think they are just having issues with Kies or they have tried to root it?
The buyer is in Bradford and their English is far from clear.
Years ago I put a phone on ebay and it didn't sell. A friend suggested one of those recycle websites (they were relatively new at the time) and it offered more than I'd listed it on ebay. I thought (correctly) that if my phone didn't sell, others would be on there - so I started buying phones from ebay to sell to the recycling places. I soon got the hang of values and occasionally a really decent phone would be listed way too cheap (buy it now) and I bought a load then re-listed them back on ebay with better listings and pics.
Every phone I sold went to people whose names suggested they originally hailed from foreign parts and every single one then made some comment to 'haggle' after the event (volume button not working, teeny screen scratch etc) even though the phones were fine.
Soon packed up selling phones on ebay - bloomin' hard work!
Every phone I sold went to people whose names suggested they originally hailed from foreign parts and every single one then made some comment to 'haggle' after the event (volume button not working, teeny screen scratch etc) even though the phones were fine.
Soon packed up selling phones on ebay - bloomin' hard work!
Driver101 said:
I sold my old Samsung Galaxy S3 on ebay last week. As soon as the buyer bought it he started asking questions after the sale. He then made me wait a few days for payment.
The phone was in great condition, cosmetically and working. It was on the EE network.
Today I've had an email to say the phone won't connect to the person's laptop. The Android/Kies software won't load.
They say that the phone has been customised(100% it has not) and the warranty is void.
I never actually implied it had warranty.
Do you think they are just having issues with Kies or they have tried to root it?
The buyer is in Bradford and their English is far from clear.
Have they any proof it has been customised in your possession?The phone was in great condition, cosmetically and working. It was on the EE network.
Today I've had an email to say the phone won't connect to the person's laptop. The Android/Kies software won't load.
They say that the phone has been customised(100% it has not) and the warranty is void.
I never actually implied it had warranty.
Do you think they are just having issues with Kies or they have tried to root it?
The buyer is in Bradford and their English is far from clear.
Sounds like the Kies is the problem, AFAIK it needs to be installed on the laptop, and be running on the phone (have an S5 and the fortune of not using it, but had an S3 before)
It sounds like a problem with his laptop. Get him to perform a phone reset, and should he have any further problems to return the phone to you, and you will organise the repair. If he then asks for his money back, inform him that you will provide a refund once the product is back with you, examined for damages and checked the fault by checking on your laptop, you will then authorise the refund.
Should the phone work, or be rooted, inform him that you will return the phone to him, and charge him for shipping.
If he's happy to go ahead with this, he's more than just a joker pushing for a free phone.
Depending on his manner, should you feel to charge him or not.
If he opens a dispute ebay will agree with the buyer's version of the facts, not yours.
He could be scamming you, and will return a different phone, did you keep a note of the imei (although if he does send a different phone back ebay will not believe you)
It could also be genuine that the phone will not link to the computer, often a software update will solve this.
No real suggestions. I have been left out of pocket many times with ebay siding with a buyer who is clearly a con artist, with feedback to confirm!
Good luck
He could be scamming you, and will return a different phone, did you keep a note of the imei (although if he does send a different phone back ebay will not believe you)
It could also be genuine that the phone will not link to the computer, often a software update will solve this.
No real suggestions. I have been left out of pocket many times with ebay siding with a buyer who is clearly a con artist, with feedback to confirm!
Good luck
HQ2 said:
Every phone I sold went to people whose names suggested they originally hailed from foreign parts and every single one then made some comment to 'haggle' after the event (volume button not working, teeny screen scratch etc) even though the phones were fine.
Soon packed up selling phones on ebay - bloomin' hard work!
Funny, I've Just had this exact scenario. Sold a galaxy S2. Guys hassles me for quick delivery and leave feedback etc. The second he gets it, a load of new problems have arisen and he wants money back because it's not "as described." Of course, Ebay side with him... what can you do.Soon packed up selling phones on ebay - bloomin' hard work!
Driver101 said:
I sold my old Samsung Galaxy S3 on ebay last week. As soon as the buyer bought it he started asking questions after the sale. He then made me wait a few days for payment.
The phone was in great condition, cosmetically and working. It was on the EE network.
Today I've had an email to say the phone won't connect to the person's laptop. The Android/Kies software won't load.
They say that the phone has been customised(100% it has not) and the warranty is void.
I never actually implied it had warranty.
Do you think they are just having issues with Kies or they have tried to root it?
The buyer is in Bradford and their English is far from clear.
Hate to say this but I just knew what your last line would be. I had exactly the same type of thing after selling a phone on ebay a few years ago. Told him to do one. The phone was in great condition, cosmetically and working. It was on the EE network.
Today I've had an email to say the phone won't connect to the person's laptop. The Android/Kies software won't load.
They say that the phone has been customised(100% it has not) and the warranty is void.
I never actually implied it had warranty.
Do you think they are just having issues with Kies or they have tried to root it?
The buyer is in Bradford and their English is far from clear.
Driver101 said:
I'm trying to grasp if it is just a Kies issue.
It seems thousands of people have the very same issue.
They claim to have phoned Samsung who said the phone was customised. The phone is on EE so I guess that EE's software makes the phone customised to Samsung?
How can Samsung possibly know if a phone has been jailbroken without seeing it?It seems thousands of people have the very same issue.
They claim to have phoned Samsung who said the phone was customised. The phone is on EE so I guess that EE's software makes the phone customised to Samsung?
xuy said:
Mr SFJ said:
xuy said:
How can Samsung possibly know if a phone has been jailbroken without seeing it?
They can't. If you do an iPhone (reset it to factory) they won't ever know. (I think!)I'd echo what was said above, in my experience and that of my friends selling anywhere near decent phones on Ebay is a compete pain and you're better off accepting the lower offers from the recyling companies.
My sister had a similar case with a guy who was also from Bradford and didn't seem to speak English as a first language, insisting that the phone he recieved was damaged and she had to pay for it to be fixed for him - he went away eventually, but was a proper hassle.
My sister had a similar case with a guy who was also from Bradford and didn't seem to speak English as a first language, insisting that the phone he recieved was damaged and she had to pay for it to be fixed for him - he went away eventually, but was a proper hassle.
St John Smythe said:
Hate to say this but I just knew what your last line would be. I had exactly the same type of thing after selling a phone on ebay a few years ago. Told him to do one.
can you do that with an ebay sale these days? whilst you can no doubt throw a few choice words in the dubious buyers direction youre 9 times out of 10 going to come off worse at the very least if you insist they return the phone which youll have to swallow the costs on or you get bad feedback or you take on the chin to avoid "upsetting your buyer".selling phones is a very risky business on ebay for these reasons and the buyers skin colour accent or religion makes no odds. Ive had plenty of white brits try it on too.....
I had something similar on Ebay recently when selling an IPhone 4 to someone from Birmingham who's name had letters in a different order to what I'd consider usual.
Five weeks after he had received the phone he decided it didn't work and lodged a case with Ebay before contacting me. Ebay proceeded to put a hold on funds in my account which as nice.
I politely but firmly told the guy that if he returned the phone with the original packaging, in the condition I sent it out in, I would refund in full including his return postage costs. This satisfied ebay who lifted the hold on funds immediately and, surprisingly, closed the dispute.
Of course the phone never arrived as it was in perfect condition, but these guys try it on as I expect the conversation ends up with the seller agreeing to refund part of the cost to shut the guy up, so you must avoid that avenue at all costs.
Five weeks after he had received the phone he decided it didn't work and lodged a case with Ebay before contacting me. Ebay proceeded to put a hold on funds in my account which as nice.
I politely but firmly told the guy that if he returned the phone with the original packaging, in the condition I sent it out in, I would refund in full including his return postage costs. This satisfied ebay who lifted the hold on funds immediately and, surprisingly, closed the dispute.
Of course the phone never arrived as it was in perfect condition, but these guys try it on as I expect the conversation ends up with the seller agreeing to refund part of the cost to shut the guy up, so you must avoid that avenue at all costs.
Driver101 said:
The buyer is in Bradford and their English is far from clear.
There's your issue.That's the thing about eBay, you can't 'see' who you're dealing with.
I sold an iPhone 4S to O2 recycle recently without a scintilla of an issue. I received a little bit less than what the guy in Bradford may have 'paid' but hay no problemas.
ToothbrushMan said:
St John Smythe said:
Hate to say this but I just knew what your last line would be. I had exactly the same type of thing after selling a phone on ebay a few years ago. Told him to do one.
can you do that with an ebay sale these days? whilst you can no doubt throw a few choice words in the dubious buyers direction youre 9 times out of 10 going to come off worse at the very least if you insist they return the phone which youll have to swallow the costs on or you get bad feedback or you take on the chin to avoid "upsetting your buyer".selling phones is a very risky business on ebay for these reasons and the buyers skin colour accent or religion makes no odds. Ive had plenty of white brits try it on too.....
Sadly you'll always get people that try it on, regardless of race or location.
It's a sad fact of life unfortunately.
A couple of years back, I sold a Cambridge A/V amp, which although not quite in mint condition, looked practically new apart from a slight mark on the volume control knob.
Said mark was quite visible in the pictures I posted too.
Upon receipt, the buyer got on to me straight away, threatening negative feedback etc. etc.
Some people are just full of s
t, expecting a brand new product at secondhand prices.
As others have pointed out, by default Ebay tends to side with these muppets too now.
It's a sad fact of life unfortunately.
A couple of years back, I sold a Cambridge A/V amp, which although not quite in mint condition, looked practically new apart from a slight mark on the volume control knob.
Said mark was quite visible in the pictures I posted too.
Upon receipt, the buyer got on to me straight away, threatening negative feedback etc. etc.
Some people are just full of s
t, expecting a brand new product at secondhand prices.As others have pointed out, by default Ebay tends to side with these muppets too now.
E bay has become a fookin joke.
Its full of scroats who seem to think anything second hand should be new
Feedback is massively stacked in buyers favour as a seller can only choose to leave no feedback or to give praise type feedback. if you deal with a messer buyer and leave a comment such as cannot be trusted , tried it on then because of e bays policies whereby you cannot leave a positive rating but negative comments the canny scroat can and doe get such feedback removed.
wkers will open cases against you willy nilly and when they do your money is tied up meaning you can then be in a negative balance which paypal is all to quick to chase you for.
If you send something even recorded delivery the buyer can open a up a not received within I think its 8 days but Royal mail make you wait at least 20 days before you can start a not delivered case against them meaning after the further period that e bay give on an open case the buyer can get the case resolved in their favour and you are still waiting to get confirmation from Royal mail re delivery.
It would be helpful to be able to see how many cases a buyer has opened as that could be a useful deciding factor in wanting to deal with such a buyer but there is no chance of that unless I am missing something.
The odds are so heavily stacked against decent sellers now that you can best hope that a buyer is honest, give you a classic I sold some items to a guy I sent them out he claimed not to have received them. He opened a case and I was obliged to refund. When you leave feedback you get prompted to leave feedback after a few weeks for things you haven't done so already. this idiot left me feedback saying great item. I was staggered. I actually sent him a message saying did you like it. the moron replied yes. I then contacted e bay to say I wanted paying for the item now and e bay just were not interested.
E bay and paypal have it all sown up now.
I think the OP is going to be well shafted I sincerely hope not and wish him luck.
Its full of scroats who seem to think anything second hand should be new
Feedback is massively stacked in buyers favour as a seller can only choose to leave no feedback or to give praise type feedback. if you deal with a messer buyer and leave a comment such as cannot be trusted , tried it on then because of e bays policies whereby you cannot leave a positive rating but negative comments the canny scroat can and doe get such feedback removed.
w
kers will open cases against you willy nilly and when they do your money is tied up meaning you can then be in a negative balance which paypal is all to quick to chase you for.If you send something even recorded delivery the buyer can open a up a not received within I think its 8 days but Royal mail make you wait at least 20 days before you can start a not delivered case against them meaning after the further period that e bay give on an open case the buyer can get the case resolved in their favour and you are still waiting to get confirmation from Royal mail re delivery.
It would be helpful to be able to see how many cases a buyer has opened as that could be a useful deciding factor in wanting to deal with such a buyer but there is no chance of that unless I am missing something.
The odds are so heavily stacked against decent sellers now that you can best hope that a buyer is honest, give you a classic I sold some items to a guy I sent them out he claimed not to have received them. He opened a case and I was obliged to refund. When you leave feedback you get prompted to leave feedback after a few weeks for things you haven't done so already. this idiot left me feedback saying great item. I was staggered. I actually sent him a message saying did you like it. the moron replied yes. I then contacted e bay to say I wanted paying for the item now and e bay just were not interested.
E bay and paypal have it all sown up now.
I think the OP is going to be well shafted I sincerely hope not and wish him luck.
gpo746 said:
E bay has become a fookin joke.
Shame really, but yes. I've got two cases open for "non payment" of course, I've heard nothing at all from anyone despite reporting it via the correct means.Whilst that goes on, I shall no doubt have to refund the guy who bought my phone, leaving me out of pocket since paypal ebay keep the fees...
All in all... a great experience
Trying to sell three items at a combined cost of £150 is looking like it'll cost me a tenner. And still have the sodding things...Edited by Jazzy Jefferson on Wednesday 28th May 11:35
Edited by Jazzy Jefferson on Wednesday 28th May 11:36
Jazzy Jefferson said:
gpo746 said:
E bay has become a fookin joke.
Shame really, but yes. I've got two cases open for "non payment" of course, I've heard nothing at all from anyone despite reporting it via the correct means.Whilst that goes on, I shall no doubt have to refund the guy who bought my phone, leaving me out of pocket since paypal ebay keep the fees...
All in all... a great experience
Trying to sell three items at a combined cost of £150 is looking like it'll cost me a tenner. And still have the sodding things...Edited by Jazzy Jefferson on Wednesday 28th May 11:35
Edited by Jazzy Jefferson on Wednesday 28th May 11:36
In theory the only out of pocket you will be is the postage price you paid (plus time and effort in parcelling up if you want to be technical). My "rant" may have seemed over the top and to be fair I do tend to deal with decent buyers as I sell something a little niche. However the worry of getting another scroat is never far away.
When selling phones at one point e bay strongly recommened you get and enclose a "checkmend" report on the phone you were selling to cover yourself - though just "what cover" it gives you I dunno.
Personally now I would never sell a phone on e bay unless it was a deal at the door thing so you have the cash in your hand. One thing to watch out for with that is that if you do that too often and cancel the sale with "item no longer available/ error in description "type reasons e bay can sometimes twig you are "fiddling "them out of fees and put restrictions on your account. A way round this is to simply change the listing to something else. That works well with buy it now items.
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