BT - utter rubbish
Discussion
I am struggling to think of a worse company to deal with. I signed up for what appeared to be a decent retention offer in June this year. I have recently received my bill only to find the BT Sport which was "free" in my offer is no longer free, the caller display which was free is being charged for, and the contracted price for line rental and broadband has also gone up a month after the contract was agreed (check your terms and conditions sir...).
I tried to resolve these issue via online chat so I could copy and paste my offer email; it was disconnected so I spoke to an overseas call centre which was unbelievably bad, continually reciting from their script without paying any attention to what I was saying.
So from what I understand the retention offer is worthless -
Free BT Sport - no longer free as they have changed their pricing policy after the contract was signed.
Caller display - the UK operator acknowledged that I shouldn't be paying for it but transferred me to billing (India) - after 20 minutes I put the phone down as I was getting nowhere.
Price increases - according to BT the contract allows them to increase prices during the term. I think this in itself should allow people the right to cancel the contract given it's very one-sided and surely falls under the Unfair Terms in Consumer Contracts Regulations; in any case I signed up via email with a member of retention staff and was never given a copy of terms and conditions.
What a complete shambles of an outfit. I'm not one for unnecessary legislation but I really do wish the Government gets its act together and sorts out these shysters.
Rant over.
I tried to resolve these issue via online chat so I could copy and paste my offer email; it was disconnected so I spoke to an overseas call centre which was unbelievably bad, continually reciting from their script without paying any attention to what I was saying.
So from what I understand the retention offer is worthless -
Free BT Sport - no longer free as they have changed their pricing policy after the contract was signed.
Caller display - the UK operator acknowledged that I shouldn't be paying for it but transferred me to billing (India) - after 20 minutes I put the phone down as I was getting nowhere.
Price increases - according to BT the contract allows them to increase prices during the term. I think this in itself should allow people the right to cancel the contract given it's very one-sided and surely falls under the Unfair Terms in Consumer Contracts Regulations; in any case I signed up via email with a member of retention staff and was never given a copy of terms and conditions.
What a complete shambles of an outfit. I'm not one for unnecessary legislation but I really do wish the Government gets its act together and sorts out these shysters.
Rant over.
I feel your pain! Their customer service is terrible. We have their internet and had a problem with the router. They flatly refused to accept that there was a problem and wouldn't send us a replacement router to try. We went out of contract and put up with the problem for a few months before ringing again.
Was told again that they could find nothing wrong with the router and that this time they couldn't send a replacement as we were out of contract!! We took the decision to renew and get a new router sent (Homehub 4 instead of Homehub 3) and hey presto as soon as I plugged it in problem solved. Muppets!
Was told again that they could find nothing wrong with the router and that this time they couldn't send a replacement as we were out of contract!! We took the decision to renew and get a new router sent (Homehub 4 instead of Homehub 3) and hey presto as soon as I plugged it in problem solved. Muppets!
Sounds about right
I see that in our area we can now get BT fibre!
looked at the prices and noticed that BT sport is now chargeable ( want to have MOTO GP), with line rental at £18, phone at £10, broadband at £25 it just wasn't worth it.
Ill stick with Virgin for now as at £33 month for phone and 50MB isn't bad value
I see that in our area we can now get BT fibre!
looked at the prices and noticed that BT sport is now chargeable ( want to have MOTO GP), with line rental at £18, phone at £10, broadband at £25 it just wasn't worth it.
Ill stick with Virgin for now as at £33 month for phone and 50MB isn't bad value
Just be glad it wasn't TalkTalk - painful at best. Every time there's a problem I can write the script before I ring - they don't listen and absolve themselves of everything as I'm not using their router. Problem is, their router is a really low quality 2 port device - I have four wired connections and a specific configuration that theirs won't take.
Problem is, there isn't any choice - need someone who can offer FTTC with just the wires and line support. I'll handle the router end myself. They all only offer the "full service package" with limited control of the router.
Grrrrrrrr
Problem is, there isn't any choice - need someone who can offer FTTC with just the wires and line support. I'll handle the router end myself. They all only offer the "full service package" with limited control of the router.
Grrrrrrrr
tim0409 said:
I am struggling to think of a worse company to deal with. I signed up for what appeared to be a decent retention offer in June this year. I have recently received my bill only to find the BT Sport which was "free" in my offer is no longer free, the caller display which was free is being charged for, and the contracted price for line rental and broadband has also gone up a month after the contract was agreed (check your terms and conditions sir...).
I tried to resolve these issue via online chat so I could copy and paste my offer email; it was disconnected so I spoke to an overseas call centre which was unbelievably bad, continually reciting from their script without paying any attention to what I was saying.
So from what I understand the retention offer is worthless -
Free BT Sport - no longer free as they have changed their pricing policy after the contract was signed.
Caller display - the UK operator acknowledged that I shouldn't be paying for it but transferred me to billing (India) - after 20 minutes I put the phone down as I was getting nowhere.
Price increases - according to BT the contract allows them to increase prices during the term. I think this in itself should allow people the right to cancel the contract given it's very one-sided and surely falls under the Unfair Terms in Consumer Contracts Regulations; in any case I signed up via email with a member of retention staff and was never given a copy of terms and conditions.
What a complete shambles of an outfit. I'm not one for unnecessary legislation but I really do wish the Government gets its act together and sorts out these shysters.
Rant over.
I feel your pain. Currently paying £65/month for phone and broadband after "great offer",SWMBO signed, has expired. I tried to resolve these issue via online chat so I could copy and paste my offer email; it was disconnected so I spoke to an overseas call centre which was unbelievably bad, continually reciting from their script without paying any attention to what I was saying.
So from what I understand the retention offer is worthless -
Free BT Sport - no longer free as they have changed their pricing policy after the contract was signed.
Caller display - the UK operator acknowledged that I shouldn't be paying for it but transferred me to billing (India) - after 20 minutes I put the phone down as I was getting nowhere.
Price increases - according to BT the contract allows them to increase prices during the term. I think this in itself should allow people the right to cancel the contract given it's very one-sided and surely falls under the Unfair Terms in Consumer Contracts Regulations; in any case I signed up via email with a member of retention staff and was never given a copy of terms and conditions.
What a complete shambles of an outfit. I'm not one for unnecessary legislation but I really do wish the Government gets its act together and sorts out these shysters.
Rant over.
BT are just crap, complete bunch of morons to deal with.
I called them to get out of their fibre, I can download at 78meg but pages slow to load at certain times, so many sites blocked where we share music (we have made!) and kept getting drop outs as well.
I went back to Zen Fibre, I am lucky as I live above work so jump on works wifi, so I called and cancelled my phone line, fibre etc. etc.
We spent an hour with them trying to talk me into keeping it, I explained that if it was free I still didn't want it and they just couldn't get it at all. Thick as pig s
t if not thicker.
I called them to get out of their fibre, I can download at 78meg but pages slow to load at certain times, so many sites blocked where we share music (we have made!) and kept getting drop outs as well.
I went back to Zen Fibre, I am lucky as I live above work so jump on works wifi, so I called and cancelled my phone line, fibre etc. etc.
We spent an hour with them trying to talk me into keeping it, I explained that if it was free I still didn't want it and they just couldn't get it at all. Thick as pig s
t if not thicker. They changed my Business (I'm a sole trader working from home) Broadband contract so said I could cancel with no cost. Phoned them up and was offered same service at cheaper rate so agreed to another 2 year term, this was going to save me about 100 quid a year. Next bill arrived with a £77 one-off fee - bunch of sts, they never mentioned that when I agreed. To be fair when I phoned them up to complain they cancelled the extra fee; basically the fkers bunged it on the bill assuming an accounts dept somewhere would pay it unchallenged. I hate 'Big Business'.
ts, they never mentioned that when I agreed. To be fair when I phoned them up to complain they cancelled the extra fee; basically the fkers bunged it on the bill assuming an accounts dept somewhere would pay it unchallenged. I hate 'Big Business'.BT....Grrr. i only get a 17meg service where i stay. Virgin offer 50meg, so was running the contract down. They phoned one night i was out and spoke to the wife. Unknown to me she agreed to another 12 month contract cos they threw in free BT sports. I called a few weeks later to see if the contract had expired yet, only to be told i was only just into a new term. I explained I was the account holder and named homeowner and i did not want to stay with them for another year, that the wife wasn't the named account holder, nor is she even the homeowner. But they told me that did not matter and i had to stay with them or pay £300...... so now in stuck with a service that gives me between 5meg on a poor night to 17meg on a extremely good night , a piss poor router, and a TV channel i dont need, needles to say the wife is now banned form answering the phone .
BT are indeed utter incompetent buffoons. The only was to sort a billing issue is to cancel your direct debit - their UK customer services can't wait to talk to you then! I speak from experience.
If it makes you feel any better, I got £220 compensation from them after initiating a small claims court action for carp service. They settled out of court.
If it makes you feel any better, I got £220 compensation from them after initiating a small claims court action for carp service. They settled out of court.
zeDuffMan said:
We switched to Sky earlier this year. It uses the same cabling but they just seem better at managing it (and cheaper).
I'm not a fan of sky and all they stand for but their service has been very good for me too. It can take a while to talk to someone but when you do they are very efficient. I am getting really twitched now.
I am a long time Orange then EE customer,I have 2 mobiles our landline, broadband and an EEtv box.
I think I need to check when I can leave the broadband contract because there is no fking way I am paying any money to that shower of st that is BT. There is a bloody good reason I dont have anything with them and havent for nearly 20 years.
I am a long time Orange then EE customer,I have 2 mobiles our landline, broadband and an EEtv box.
I think I need to check when I can leave the broadband contract because there is no f
king way I am paying any money to that shower of st that is BT. There is a bloody good reason I dont have anything with them and havent for nearly 20 years.I am with Plusnet, they are superb, cheap, British only call centres, you get BT sports for an extra fiver ( watch online or give your Sky viewing card number and watch on satellite)
They also do a referral discount thing so everyone that signs up and mentions your username you get £1.50 off your monthly bill.
If anyone is signing up feel free to mention my username- Marquez93
They also do a referral discount thing so everyone that signs up and mentions your username you get £1.50 off your monthly bill.
If anyone is signing up feel free to mention my username- Marquez93
R1gtr said:
I am with Plusnet, they are superb, cheap, British only call centres, you get BT sports for an extra fiver ( watch online or give your Sky viewing card number and watch on satellite)
They also do a referral discount thing so everyone that signs up and mentions your username you get £1.50 off your monthly bill.
If anyone is signing up feel free to mention my username- Marquez93
You realise of course that they are owned by BT?They also do a referral discount thing so everyone that signs up and mentions your username you get £1.50 off your monthly bill.
If anyone is signing up feel free to mention my username- Marquez93
In my area BT performs at 6.2mbps
Plusnet about 4.5mbps
Others are considerably less, one supplier could only get around 1mbps in the evenings.
wibblebrain said:
R1gtr said:
I am with Plusnet, they are superb, cheap, British only call centres, you get BT sports for an extra fiver ( watch online or give your Sky viewing card number and watch on satellite)
They also do a referral discount thing so everyone that signs up and mentions your username you get £1.50 off your monthly bill.
If anyone is signing up feel free to mention my username- Marquez93
You realise of course that they are owned by BT?They also do a referral discount thing so everyone that signs up and mentions your username you get £1.50 off your monthly bill.
If anyone is signing up feel free to mention my username- Marquez93
In my area BT performs at 6.2mbps
Plusnet about 4.5mbps
Others are considerably less, one supplier could only get around 1mbps in the evenings.
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