Miele vacuum repair
Author
Discussion

Twilkes

Original Poster:

481 posts

165 months

Tuesday 9th August 2016
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Decent 10 year old Miele vacuum won't switch on, and has been making high pitched wine since it accidentally vacuumed up some wet carpet, although that was 6 months ago.

£90 service and repair from Miele by courier, or I could drop it at a local independent but I don't know how much they would charge yet.

Is the manufacturer service likely to be worth the premium, assuming the local company is cheaper?

rsbmw

3,466 posts

131 months

Wednesday 10th August 2016
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Is it really worth paying £90 to repair a 10 year old ~£200 appliance?

bmthnick1981

5,317 posts

242 months

Wednesday 10th August 2016
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rsbmw said:
Is it really worth paying £90 to repair a 10 year old ~£200 appliance?
Probably yes if it gives another 10 years service? I'd send it back to Miele personally.

TwistingMyMelon

6,489 posts

231 months

Wednesday 10th August 2016
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Our Miele did similar, it died after sucking up a it of spilt water

We ditched it an bought a Harry for less that half the price

Miele was kind of good, it lasted 3/4 years of heavy abuse, used every other day to hoover up pet hair and dragged round the house . Whilst it kept working, it was a bit knackered, on/off switch had failed and top cover was wedged in, it had led a half life but nothing too major. Went to buy another and realised they were about £250, for the pet model so bought a Numatic pet Harry for £130, which works 90% as well and has lasted much much better and is a simpler design that can handle abuse so much better

Matt_N

9,008 posts

228 months

Wednesday 10th August 2016
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Why is this in F, D & R?

Riley Blue

23,138 posts

252 months

Wednesday 10th August 2016
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Manufacturers' service charges are always ridiculously high; take it to your local repairer and ask for a quote - or get out your screwdrivers: http://www.sannerud.com/house/miele.html

Whoozit

3,866 posts

295 months

Wednesday 10th August 2016
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For future reference, the Henrys are a doddle to fix when they go wrong. I'm an appliance numpty, nevertheless diagnosing and replacing a burnt out circuit board, hi/lo power switch, and worn brushes all in the last year were easy peasy. This one's been going for 10 odd years so well worth it.

Pop a few screws out and everything is accessible.

Twilkes

Original Poster:

481 posts

165 months

Wednesday 10th August 2016
quotequote all
Thanks, will see what the local repairer says. My wife likes the vacuum so she's up for getting it repaired.

(pretty sure I posted this in Homes Gardens & DIY but it was late so I might have missed, unless a mod accidentally moved it to Food & Restaurants and then to Gadgets)

PugwasHDJ80

7,666 posts

247 months

Wednesday 10th August 2016
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Twilkes do you ever go nead Abingdon?

the miele outlet store is based at their factory there.

I bought a brand new S8 Cat and Dog for £90 from them 4 years ago. It was cheaper than just about every other option!

ffc

765 posts

185 months

Wednesday 10th August 2016
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Your Miele broke? Unheard of in this house, they just go on and on..

beko1987

1,710 posts

160 months

Thursday 11th August 2016
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What model Miele is it? Upright or Cylinder?

I'd put money on the switch being fine. If it's a cylinder I'd put a hunch on the cable being broken as it enters the cord rewind cassette.

Whiney motor + water would indicate bearings, easily changed, and you can wash the fan out as well as 10+ years of use will have it covered in dust and spinning off balance (even worse if you use pattern bags

http://manchestervacs.co.uk/DysonForum/index.php/t...

or

http://manchestervacs.co.uk/DysonForum/index.php/t...


Twilkes

Original Poster:

481 posts

165 months

Friday 12th August 2016
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Yeah it's a cylinder, and I don't think it's the switch. I'd actually seen those threads before but that kind of stuff is beyond me, good to see people keeping old vacuums in the game though, too much stuff is disposable these days. smile

Twilkes

Original Poster:

481 posts

165 months

Wednesday 17th August 2016
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Independent reckons the motor's gone, not economical to repair as it's a sealed unit. Sound right?

Might still send it off to Miele for the £90 service, as if they can't fix it they send it back for free so nothing to lose apart from a bit of time.

Or pick up a new/second-hand vacuum, and apologise to the Miele's owner for vacuuming damp car carpets. eeksmile

GetCarter

30,966 posts

305 months

Wednesday 17th August 2016
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Twilkes said:
Independent reckons the motor's gone, not economical to repair as it's a sealed unit. Sound right?

Might still send it off to Miele for the £90 service, as if they can't fix it they send it back for free so nothing to lose apart from a bit of time.

Or pick up a new/second-hand vacuum, and apologise to the Miele's owner for vacuuming damp car carpets. eeksmile
Buy a new one you tight **** wink

Twilkes

Original Poster:

481 posts

165 months

Wednesday 17th August 2016
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Hey, I'm not tight, we just bought a new Honda Jazz! Which ironically still doesn't have as much power as the Miele vacuum cleaner.

Edited by Twilkes on Wednesday 17th August 16:11

GetCarter

30,966 posts

305 months

Wednesday 17th August 2016
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Twilkes said:
Hey, I'm not tight, we just bought a new Hnoda Jazz! Which ironically still doesn't have as much power as the Miele vacuum cleaner.
hehe

beko1987

1,710 posts

160 months

Wednesday 17th August 2016
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Uneconomical to repair sounds about right, and new motors are fking expensive (same with the cord reels).

But how is it broken? I've never known them to wear the carbon brushes down, or the armature. If crap has got into the motor fan the fan can be removed and washed, and the bearings replaced with 70p (in the trade) ones.

Has the thermal cutout blown if the machines overheated? I had an S5 thermal cutout 'blow' (the triac was fine, it just blew the pin of the motherboard). 10 minutes with some pigeon st soldering had it back in action, and it's probably still going now (sold it a few years ago)

But then take any hourly rate into account and the cost will soon add up. I'd look at it for free (takes about 5 minutes to get a miele motor out) then go from there, but any damage will be quite blatent.

Any 'spares or repairs' similar models on ebay? The motor is just plug and play on Miele (as long as the machine it came from looks the same.

You near Thame?

Twilkes

Original Poster:

481 posts

165 months

Wednesday 17th August 2016
quotequote all
beko1987 said:
Uneconomical to repair sounds about right, and new motors are fking expensive (same with the cord reels).

But how is it broken? I've never known them to wear the carbon brushes down, or the armature. If crap has got into the motor fan the fan can be removed and washed, and the bearings replaced with 70p (in the trade) ones.

Has the thermal cutout blown if the machines overheated? I had an S5 thermal cutout 'blow' (the triac was fine, it just blew the pin of the motherboard). 10 minutes with some pigeon st soldering had it back in action, and it's probably still going now (sold it a few years ago)

But then take any hourly rate into account and the cost will soon add up. I'd look at it for free (takes about 5 minutes to get a miele motor out) then go from there, but any damage will be quite blatent.

Any 'spares or repairs' similar models on ebay? The motor is just plug and play on Miele (as long as the machine it came from looks the same.

You near Thame?
Miles away. smile

I'll ask the guy when I pick it up, but moisture got in about 6 months ago, and it had been making a strangled sound since then (no loss of power/suction). Repair guy thought that the motor had been straining since then, and just given up the ghost (not sure if he said 'burnt out' or not). Was fine for the previous use and then just wouldn't switch on, so don't think it had overheated.

Will check on ebay - could I do a motor replacement with no prior knowledge, or would I end up electrocuting myself?

beko1987

1,710 posts

160 months

Thursday 18th August 2016
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It could have corroded the comm, or just need cleaning up with a bit of wire wool.

The motor is plug and play, as long as the scrapper you buy (with a good motor) is the same shape as your vac (ignore cosmetic differences or model iterations (An S5510 motor is the same as a TOL S5580 etc)). Just take the lid off, remove the switch wiring layer (plugs into one board) then remove the motor cover, then the motor will either already be unplugged, or just require unplugging.

What's the model number? I may have already done one and have a thread on it...

Twilkes

Original Poster:

481 posts

165 months

Thursday 18th August 2016
quotequote all
beko1987 said:
It could have corroded the comm, or just need cleaning up with a bit of wire wool.

The motor is plug and play, as long as the scrapper you buy (with a good motor) is the same shape as your vac (ignore cosmetic differences or model iterations (An S5510 motor is the same as a TOL S5580 etc)). Just take the lid off, remove the switch wiring layer (plugs into one board) then remove the motor cover, then the motor will either already be unplugged, or just require unplugging.

What's the model number? I may have already done one and have a thread on it...
Thanks for this - it's an S250i, according to the serial number label.

The bags we have are also suitable for S250 300 500 700 S246i - S256i S300i - S356i S500 - S558 S700 - S758 models, in case they share the same motors.