LogMeIn...I'm oooot

[Sixpackpert]

Just had my credit card statement through. Wow!

And before anyone says, yes I had forgotten to check when the subscription renewed, this is just more of a heads up to anyone still using LogMeIn.

LogMeIn auto-renewed mid December. I had no prior emails letting me know it was due to renew. I had no emails letting me know the new subscription cost. I had no emails telling me it had been successfully renewed. I had no invoice emailed to me.

So, the price? Last years sunscription was £526

This years subscription, for exactly the same package is £1,140!!

Needless to say I am now out of the period for challenging a bill and no doubt will have to suck it up. Email sent to cancel the subscription.

If you are still using them then look elsewhere, much cheaper/free options available. I just forgot to cancel in time, dang it!

[4x4Tyke]

Sixpackpert said:

Needless to say I am now out of the period for challenging a bill and no doubt will have to suck it up.

Nonsense, challenge an unauthorised charge with the card issuer.

[Brother D]

I stopped using logmein years ago in preference to teamviewer. What was the reason for staying with them?

[Sixpackpert]

Brother D said:

I stopped using logmein years ago in preference to teamviewer. What was the reason for staying with them?

To be honest I have hardly used it this past year but with premises move and a family bereavement early December it completely slipped my mind to even check the subscription status.

I was going to cancel it as we barely use it now.

Will try the card issuer route and see what they say.

[mjb1]

I use vnc (UltraVNC), I've got dozens of remote PC's setup with it, doesn't cost anything. Only frustration is when my muppet customers reset or replace their broadband modems without letting me know. But I can use a reverse vnc connection to get around that.

[LeighW]

I had exactly the same thing, so rang them up, got a bit shirty with them and they refunded in full. Worth a try!

[LordGrover]

We're still on TeamViewer v9 as it was the last proper licence.
They've since switched to annual subscription which works out quite expensive for our usage.

[Sixpackpert]

LeighW said:

I had exactly the same thing, so rang them up, got a bit shirty with them and they refunded in full. Worth a try!

I'm guessing they are having a high volume of calls as I was on hold for 40 minutes earlier!!!

Emailed them and apparently I will have a call in the next 2 days...

[4x4Tyke]

Sixpackpert said:

I'm guessing they are having a high volume of calls as I was on hold for 40 minutes earlier!!!

Emailed them and apparently I will have a call in the next 2 days...

Called/Email who? Forget calling LogMeIn.

Go direct to your credit card company using the fraud/security number on the back of the card.

The key point it that you have not agreed to any variation or repeating of the charge.

The times limit for this is years, not days.

[shopper150]

I’ve got the same issue. I didn’t receive an email confirmation or anything.

[buggalugs]

I jumped from LMI to MSP Anywhere about 3 years ago, they were about half the price of LMI and haven’t put it up significantly yet. The product is good I actually prefer it from a techie point of view.

[MadeInEngland]

Try Splashtop, we changed after LogMeIn went silly with prices. Not far off the same but much cheaper.

[boxst]

You can get your money back. When they stopped the free subscription with a few days notice I vowed never to use them again (I had a paid service as well). GoToMyPC had a 'forever' $99 / 3 computer deal that I took up instead.

LogMeIn purchased them, and my renewal was $500! So bye bye again ...

[Smiler.]

Mine was £220 for a single seat but I get complimentary LastPass so it works out (based on the times I've really needed remote access).

I get the notification a few weeks before so make a point of checking the price.

I would be totally screwed without LastPass now.

[Sixpackpert]

Update. After a strongly worded (factual) email to LogMeIn they have refunded me and cancelled the subscription.

No fight, no bs, they just refunded...pleasantly surprised!

[WinstonWolf]

We've just cancelled our renewal, they wanted a 300% price hike

Currently trialling Splashtop and it seems quicker than LMI and for less than last years subscription.

[shopper150]

Has anyone tried AnyDesk?

[ZesPak]

LordGrover said:

We're still on TeamViewer v9 as it was the last proper licence.
They've since switched to annual subscription which works out quite expensive for our usage.

I found it a major hassle to get people to download an old version, esp if they usually alread have some newer client.

That said, we use GoToMeeting (also from logmein iirc) which is great for webinars,trainings and meetings but not so much for support.

[LordGrover]

ZesPak said:

I found it a major hassle to get people to download an old version, esp if they usually alread have some newer client.

That said, we use GoToMeeting (also from logmein iirc) which is great for webinars,trainings and meetings but not so much for support.

We have a copy available for download, or just point the in the direction of previous versions: https://community.teamviewer.com/t5/Knowledge-Base...

[buggalugs]

shopper150 said:

Has anyone tried AnyDesk?

Once or twice for the odd person who wanted remote from home but didn't have any budget, so I set them up on the free version. It seemed to work OK though it was much less polished than other solutions.