Currys/PC World at it again
Discussion
I do pity the naive that buy stuff from them. Always amuses me when they try to sell you an extended warranty on a £20 toaster, err no mate if it breaks outside of the manufacturer's warranty I'll just buy a new one.
I bought my last laptop from them as they were cheapest (online with store pickup) and was expecting all the commision sales bullsh*t but surprisingly when they started to talk about it I just said no need as I work with computers daily and know what I'm doing and I walked away with my laptop.
I bought my last laptop from them as they were cheapest (online with store pickup) and was expecting all the commision sales bullsh*t but surprisingly when they started to talk about it I just said no need as I work with computers daily and know what I'm doing and I walked away with my laptop.
They are quite frankly, awful
I ordered a TV online, having it delivered - unfortunately due to the shape of the stand, it wouldn't fit on the surface I needed it to. My mistake for not checking, but took it into the store to exchange it for another that would fit
I've never seen a more gormless bunch. On a quiet Tuesday morning, it took 15 mins for them to figure out who the most qualified person for me to speak to was - it was the first moron I had spoken to
He then informed me that they don't take things back that have been opened - despite me telling him that I bought it online 3 times
They then proceeded to completely cock up my refund, I had already told them that it was bought via a gift card, but they insisted on refunding it to my credit card - which I then used to buy the TV that I wanted in store. Obviously, the refund didn't go through properly, and it took another 10 days to get correctly refunded to the gift card, my purchase refunded to my credit card and the gift card then used in its place
Morons!
I ordered a TV online, having it delivered - unfortunately due to the shape of the stand, it wouldn't fit on the surface I needed it to. My mistake for not checking, but took it into the store to exchange it for another that would fit
I've never seen a more gormless bunch. On a quiet Tuesday morning, it took 15 mins for them to figure out who the most qualified person for me to speak to was - it was the first moron I had spoken to
He then informed me that they don't take things back that have been opened - despite me telling him that I bought it online 3 times
They then proceeded to completely cock up my refund, I had already told them that it was bought via a gift card, but they insisted on refunding it to my credit card - which I then used to buy the TV that I wanted in store. Obviously, the refund didn't go through properly, and it took another 10 days to get correctly refunded to the gift card, my purchase refunded to my credit card and the gift card then used in its place
Morons!
When I went into Currys to buy a TV last year I had really good service - until the hard sell on the £80 HDMI cable, which they could kindly sell to me for £60 if I bought it with the TV.
Can't blame the staff for doing their job, it's clearly company policy, so when they say they will be re-briefing all stores, it won't make any difference - because they would have stopped doing it years ago if it did.
Can't blame the staff for doing their job, it's clearly company policy, so when they say they will be re-briefing all stores, it won't make any difference - because they would have stopped doing it years ago if it did.
The_Jackal said:
Eh?
Anyway their customer service and staff training is s
t and always will be as long as they try to screw over ignorant/gullible customers.
I bought a TV that came with a 5 year warranty, and was flash marked as such. The sales guy met me at the till and tried to sell me the extended 3 year warranty. Anyway their customer service and staff training is s
t and always will be as long as they try to screw over ignorant/gullible customers.Er, buy a 3 year warranty when it actually comes with 5 years as standard? No thanks.
Ah, but that's not as good as a proper Currys warranty.
Er, ok - so what is it about the 5 year warranty that isn't as good as the 3 year warranty?
Well, its a Currys warranty sir.
I think he was quite embarrassed with himself once he realised what he was saying
The biggest morons in their stores are the ones with a bunch of keys clipped to their belt and the word' manager' dangling from a lanyard. They might be deputy assistant under manager of food whisks but that single word, 'manager', seems to turn them into total toss pots - avoid at all cost.
Brainpox said:
When I went into Currys to buy a TV last year I had really good service - until the hard sell on the £80 HDMI cable, which they could kindly sell to me for £60 if I bought it with the TV.
Can't blame the staff for doing their job, it's clearly company policy, so when they say they will be re-briefing all stores, it won't make any difference - because they would have stopped doing it years ago if it did.
Mrs Noise was sold one of these as the Youview box she bought "wouldn't work without it".Can't blame the staff for doing their job, it's clearly company policy, so when they say they will be re-briefing all stores, it won't make any difference - because they would have stopped doing it years ago if it did.
Despite there being an HDMI lead in the box.
When I told her she'd been had she was quite aggrieved.
I believe when she took it back she was quite, er, assertive. Which would put the fear of god into a brave man let alone a Curry's staffer. Money refunded PDQ!
Popped into PC World/Currys last night to have a look around. It had a distinctly Maplins feel about it - more staff than customers, with several of them coming up to me to ask me if I needed any help (I was looking at the kettles 
).
Don't imagine they're going to go the way of Maplins any time soon, but it did stick in my mind.
).Don't imagine they're going to go the way of Maplins any time soon, but it did stick in my mind.
jet_noise said:
Brainpox said:
When I went into Currys to buy a TV last year I had really good service - until the hard sell on the £80 HDMI cable, which they could kindly sell to me for £60 if I bought it with the TV.
Can't blame the staff for doing their job, it's clearly company policy, so when they say they will be re-briefing all stores, it won't make any difference - because they would have stopped doing it years ago if it did.
Mrs Noise was sold one of these as the Youview box she bought "wouldn't work without it".Can't blame the staff for doing their job, it's clearly company policy, so when they say they will be re-briefing all stores, it won't make any difference - because they would have stopped doing it years ago if it did.
Despite there being an HDMI lead in the box.
When I told her she'd been had she was quite aggrieved.
I believe when she took it back she was quite, er, assertive. Which would put the fear of god into a brave man let alone a Curry's staffer. Money refunded PDQ!
Its 5 years this Good Friday it happened.
Me being the Techie one my mate being the less techie more hands on type. He wanted a laptop. I had at the time a Lenovo that was working well. He had used it like it and wanted the same. He already had a copy of Office 2010 that still had a valid code for so no Office required.
I was using free anti virus that served me well along with Malware Bytes so a paid for wasn't likely to be bought.
Off to Currys as they had them in stock. Should have been a simple call in select pay and go then back to mine to set it up job done
It wasn't to be. We got the rather aloof salesman who spoke to us then passed us onto his junior female colleague OR maybe it was the girl he was knobbing who knows. She knew nothing. Not that nothing needed to be known. She did know to inform us about the great deal on Office and the Norton or MacAfee or whatever the flavour of that month was. She also knew to menton the gold plated super doper covers everything extended warranty. She mentioned it 4 times. I excused myself to look at a wall mountable Samsung DVD Player (it seems so long ago) and he was busy reasserting that he really don't want the warranty thanks.
They either had a tactic or maybe just poor co ordination between the sales floor and warehouse but there was a long wait possibly ten minutes until I saw her walking towards my mate with the coveted box. However she took a detour and went to the aloof co0lleague who nodded his head as she spoke to him. This resulted in us being blessed with him adopting his most concerned look and addressing my mate in a grave voice. He reiterated all the wonders that the extended warranty bestowed and feigned surprise when my mate affirmed he wasn't buying the extended warranty. Then a full on attack over the cost of Office and an anti virus ensued.I did mention that he had a licensed version of Office 2010 that would be installed and as it was a full version rather than the home and student one they had perhaps he could understand why theirs wasn't required. At this point I started googling on my mates I phone 5 I think he had or it could have been a 4
Anyway as time was passing my mate insisted we go to the checkouts and pay. It may be different now but in those days the sales man went with you to the checkout and guided the checkout operator through the sale. Unfortunately the idiot decided to go for the nuclear option. This consisted of telling my mate that without the extended warranty he would have no warranty as the warranty would end with opening the box.
I kid you not. It was a stupid ludicrous thing to say and unfortunately my mate had had enough by now, The reply basically consisted of calling the sales guy a desperate sad little liar who was treating him (my mate) like an ignorant piece of crap.
The checkout area was one long counter and other people clearly heard him. The salesguy backed down but I suggested to my mate we go outside which we did.
A short walk to of all people - Staples- meant that he bought the same model but with an i5 rather than i3 processor for only £15 more..
They have been at it for yonks. Its part of the culture there. I do buy from them but I know exactly what I want so don't get swayed
Me being the Techie one my mate being the less techie more hands on type. He wanted a laptop. I had at the time a Lenovo that was working well. He had used it like it and wanted the same. He already had a copy of Office 2010 that still had a valid code for so no Office required.
I was using free anti virus that served me well along with Malware Bytes so a paid for wasn't likely to be bought.
Off to Currys as they had them in stock. Should have been a simple call in select pay and go then back to mine to set it up job done
It wasn't to be. We got the rather aloof salesman who spoke to us then passed us onto his junior female colleague OR maybe it was the girl he was knobbing who knows. She knew nothing. Not that nothing needed to be known. She did know to inform us about the great deal on Office and the Norton or MacAfee or whatever the flavour of that month was. She also knew to menton the gold plated super doper covers everything extended warranty. She mentioned it 4 times. I excused myself to look at a wall mountable Samsung DVD Player (it seems so long ago) and he was busy reasserting that he really don't want the warranty thanks.
They either had a tactic or maybe just poor co ordination between the sales floor and warehouse but there was a long wait possibly ten minutes until I saw her walking towards my mate with the coveted box. However she took a detour and went to the aloof co0lleague who nodded his head as she spoke to him. This resulted in us being blessed with him adopting his most concerned look and addressing my mate in a grave voice. He reiterated all the wonders that the extended warranty bestowed and feigned surprise when my mate affirmed he wasn't buying the extended warranty. Then a full on attack over the cost of Office and an anti virus ensued.I did mention that he had a licensed version of Office 2010 that would be installed and as it was a full version rather than the home and student one they had perhaps he could understand why theirs wasn't required. At this point I started googling on my mates I phone 5 I think he had or it could have been a 4
Anyway as time was passing my mate insisted we go to the checkouts and pay. It may be different now but in those days the sales man went with you to the checkout and guided the checkout operator through the sale. Unfortunately the idiot decided to go for the nuclear option. This consisted of telling my mate that without the extended warranty he would have no warranty as the warranty would end with opening the box.
I kid you not. It was a stupid ludicrous thing to say and unfortunately my mate had had enough by now, The reply basically consisted of calling the sales guy a desperate sad little liar who was treating him (my mate) like an ignorant piece of crap.
The checkout area was one long counter and other people clearly heard him. The salesguy backed down but I suggested to my mate we go outside which we did.
A short walk to of all people - Staples- meant that he bought the same model but with an i5 rather than i3 processor for only £15 more..
They have been at it for yonks. Its part of the culture there. I do buy from them but I know exactly what I want so don't get swayed
Went in for a laptop about 5 years ago, picked the one I wanted and the bloke took me over to the till. He started the extended warranty spiel and very politely I said "No honestly I don't need it". He started it again so still polite I said "I really just need it as it is thank you". He had another go and a little less politely but still civil I said "I don't want it".
Then he became proper arsey and changed into a bloke down the pub voice and started saying "well I'm just saying you should ave it cos you'd be stupid not too!"
Very impolitey I told him I'd get it somewhere else and left it on the counter.
Then he became proper arsey and changed into a bloke down the pub voice and started saying "well I'm just saying you should ave it cos you'd be stupid not too!"
Very impolitey I told him I'd get it somewhere else and left it on the counter.
It's KPIs. I worked in retail for a number of years (not currys/pc world), director pressure falls onto regional managers, which falls down and down onto the sales floor person on little above minimum wage pressured into performing a certain number of extended warranties or accessories. It shouldn't happen, but does and will continue.
It's a contributing factor as to why I left the industry. I was a manager and it's incredibly difficult to motivate your staff when you have lost all motivation yourself.
The margins on the actual product are so small that they rely on accessories at big mark ups being sold with the product.
Sadly the "geniuses" that think of these ideas aren't the people that have to perform them.
It's a contributing factor as to why I left the industry. I was a manager and it's incredibly difficult to motivate your staff when you have lost all motivation yourself.
The margins on the actual product are so small that they rely on accessories at big mark ups being sold with the product.
Sadly the "geniuses" that think of these ideas aren't the people that have to perform them.
The_Jackal said:
Totally agree that is flat out lying. Nothing to do with "Doing their job"
Lying about a cable not in the box, and lying about the need for a £60 cable.
More people should be "assertive" when someone is lying to them thinking they are an ignorant moron and won't understand.
Problem is it is scare tactics used by staff that are in a position of authority for many. I know enough about it to bamboozle the ones that try it on, some are knowledgable and will not get into that discussion and back away, others perhaps are put up to it by their managers etc. I don't know. I can ay no quite easily enough as can a few here.Lying about a cable not in the box, and lying about the need for a £60 cable.
More people should be "assertive" when someone is lying to them thinking they are an ignorant moron and won't understand.
Thing is, the average person will not know and will be taken for a ride which is what it is. They do not know or are not sure don't have all the details to make the decision. Hard sell, and it will be endorsed by the culture and managers though the press release will be "re training" or some other cobblers.
Edit.
Just reading the Which report itself.
https://www.which.co.uk/news/2018/03/currys-pc-wor...
Edited by jmorgan on Saturday 17th March 07:30
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