If it helps anyone re Huawei warranty
Discussion
Had a problem with my Huawei phone. In particular with accessories that came within box. Called customer service and referred to a link showing warranty details. The link in my situation differed from warranty leaflet that came with phone. Link specified a certain number of months particular accessories were covered and leaflet did not have a differing time limit. In other words if rebuffed on a claim, look at paperwork that came with your phone as may well put you in a stronger position.
Additionally, I still got told to go away and they gave me a number for HQ that did not help at all as was not answered and no answerphone facility. Luckily retailer assisted and my first world problem was resolved amicably.
Additionally, I still got told to go away and they gave me a number for HQ that did not help at all as was not answered and no answerphone facility. Luckily retailer assisted and my first world problem was resolved amicably.
scjgreen said:
What was the actual issue?
I was hoping that was not going to be asked, but here goes my roasting. Before I get flamed, please bear in mind I never mentioned the phone type and am just looking to help Hauwei owners in general. So... bought a Porsche Mate RS phone from Harrods at £1400 a few months ago and the case corner split due to flexing taking on and off to clean. Design creates a stress point. Hopefully to show am not a picky n*b, the headphones have also broke, but thought it could be my fault so bought another set. Re phone. Overall love it and would recommend. Huawei. They don't care and argued black was white, but now I know have factored into buying decision in future. At moment that is leading to a new P30 based Porsche, if made, later this year.
NB: Harrods sorted by giving me a demo phones case.
Glad you got it sorted. Cases are probably the worst thing to complain about as you can imagine the Wear and Tear element is quite high.
I work for Huawei but don't generally have anything to do with the Porsche Design Handsets, if you'd have said Faulty Charger or anything i could have helped you though.
I work for Huawei but don't generally have anything to do with the Porsche Design Handsets, if you'd have said Faulty Charger or anything i could have helped you though.
Blimey I live a sheltered life! Didn’t know such things existed...you shouldn’t be flamed for spending your money on whatever you want assuming that’s what you think you’re potentially going to take some stick for.
And I think you’re right to be peeved...spending that amount of money on a phone or paying that level of a premium , I’d want it and all the peripheral bits to work impeccably.
And I think you’re right to be peeved...spending that amount of money on a phone or paying that level of a premium , I’d want it and all the peripheral bits to work impeccably.
scjgreen said:
Glad you got it sorted. Cases are probably the worst thing to complain about as you can imagine the Wear and Tear element is quite high.
I work for Huawei but don't generally have anything to do with the Porsche Design Handsets, if you'd have said Faulty Charger or anything i could have helped you though.
Thank you. I must say apart from customer service discrepancy, every aspect of my Huawei experience has bettered Apple and will buy again.I work for Huawei but don't generally have anything to do with the Porsche Design Handsets, if you'd have said Faulty Charger or anything i could have helped you though.
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