How to re-install Office 2013
Discussion
I've just had to rebuild my daughter's laptop after BSOD. The Windows 10 re-install has gone fine, but I can't see anyway of re-instaling Office.
I have a legit a key purchased from Amazon which she's had since I bought her the Laptop, but that comes with no media.
As far as I can tell I have to log into the windows account on line and download it from there. Neither mine nor her account shows Office 2013.
I have a legit a key purchased from Amazon which she's had since I bought her the Laptop, but that comes with no media.
As far as I can tell I have to log into the windows account on line and download it from there. Neither mine nor her account shows Office 2013.
Edited by 98elise on Thursday 7th February 19:35
Edited by 98elise on Thursday 7th February 19:59
Try this and see if this works - looks like you can enter a product key which will hopefully link it to your account.
https://setup.office.com/
https://setup.office.com/
ladderino said:
Try this and see if this works - looks like you can enter a product key which will hopefully link it to your account.
https://setup.office.com/
I've already tried that and it says the key has been used, so log into your windows account to download the software. The account has her laptop registered, but no software other then the offer of a 365 subscription!https://setup.office.com/
It's absolutely a legit copy I have, with the box and key code, and was installed the first time with no issues.
This should do it. You need a Microsoft account but if not, you can create one
https://support.office.com/en-us/article/download-...
Where you say it doesn't show 2013, you have to associate the licence key with the account. It should then show you the appropriate download. Think the linked page calls this "redeeming the key"
https://support.office.com/en-us/article/download-...
Where you say it doesn't show 2013, you have to associate the licence key with the account. It should then show you the appropriate download. Think the linked page calls this "redeeming the key"
stemll said:
This should do it. You need a Microsoft account but if not, you can create one
https://support.office.com/en-us/article/download-...
Where you say it doesn't show 2013, you have to associate the licence key with the account. It should then show you the appropriate download. Think the linked page calls this "redeeming the key"
That's the problem. I log into the Microsoft account and it's not there to download. If I try to use the licence key it says it's already used (which of course it is as it's been on my daughter's laptop for years)https://support.office.com/en-us/article/download-...
Where you say it doesn't show 2013, you have to associate the licence key with the account. It should then show you the appropriate download. Think the linked page calls this "redeeming the key"
iMitchy said:
Login using the email you registered the key against on office.com, it should then present you with an install button.
I have, and it doesn't. It shows a laptop against the account, but no software anywhere to download other than Office 365 at a cost.I've spend days on this now and it's really beginning to piss me off! I've paid for legitimate software and I expect to be able to use it!!!
buggalugs said:
Try logging into office.com/myaccount with any common email addresses you use. Some keys would activate Office directly, some needed to be added to an Office account. You log back into that account and there's an install button.
I've only ever had 2 email addresses. My old blueyonder account is not recognised, but my current Gmail one is. There is no install option for anything other than 36598elise said:
I have, and it doesn't. It shows a laptop against the account, but no software anywhere to download other than Office 365 at a cost.
I've spend days on this now and it's really beginning to piss me off! I've paid for legitimate software and I expect to be able to use it!!!
Ignore the irritation and use Google Docs or Libre. Both are effective at what they do. Further, 2013 is soon to lose MS support, or has already done so. The latest Libre, 6.0, has very good reviews. I think the interface is irritating. If you find it so as well then it is good training if you get MS Office 2016.I've spend days on this now and it's really beginning to piss me off! I've paid for legitimate software and I expect to be able to use it!!!
When you say legit did you get a key for a tenner?
If it's a volume key that's been resold maybe MS website doesn't allow you to redownload in the correct way?
You'll probably need to find a hooky copy to install with your license key.
Ultimately if it's genuine can you not phone Microsoft and ask them to help you out?
If it's a volume key that's been resold maybe MS website doesn't allow you to redownload in the correct way?
You'll probably need to find a hooky copy to install with your license key.
Ultimately if it's genuine can you not phone Microsoft and ask them to help you out?
98elise said:
I have a legit a key purchased from Amazon which she's had since I bought her the Laptop, but that comes with no media.
This has been done to death a bit on here, but the key you've bought is possibly a Systems Builder licence (no media is a hint), so perhaps not as legit as you believe. You may struggle to activate/associate this online as microsoft have made it a lot more difficult to get the media to deliberately torpedo these "grey" licence keys. You may have to look to get the media from alternative sources.Derek Smith said:
98elise said:
I have, and it doesn't. It shows a laptop against the account, but no software anywhere to download other than Office 365 at a cost.
I've spend days on this now and it's really beginning to piss me off! I've paid for legitimate software and I expect to be able to use it!!!
Ignore the irritation and use Google Docs or Libre. Both are effective at what they do. Further, 2013 is soon to lose MS support, or has already done so. The latest Libre, 6.0, has very good reviews. I think the interface is irritating. If you find it so as well then it is good training if you get MS Office 2016.I've spend days on this now and it's really beginning to piss me off! I've paid for legitimate software and I expect to be able to use it!!!
Even things as simple as dates seem to get screwed up moving between libre and MS.
Edited by 98elise on Friday 8th February 21:35
Brainpox said:
When you say legit did you get a key for a tenner?
If it's a volume key that's been resold maybe MS website doesn't allow you to redownload in the correct way?
You'll probably need to find a hooky copy to install with your license key.
Ultimately if it's genuine can you not phone Microsoft and ask them to help you out?
No it was about £70 (IIRC) from Amazon and is a legitimate copy.If it's a volume key that's been resold maybe MS website doesn't allow you to redownload in the correct way?
You'll probably need to find a hooky copy to install with your license key.
Ultimately if it's genuine can you not phone Microsoft and ask them to help you out?
Edited by 98elise on Friday 8th February 20:52
Order66 said:
98elise said:
I have a legit a key purchased from Amazon which she's had since I bought her the Laptop, but that comes with no media.
This has been done to death a bit on here, but the key you've bought is possibly a Systems Builder licence (no media is a hint), so perhaps not as legit as you believe. You may struggle to activate/associate this online as microsoft have made it a lot more difficult to get the media to deliberately torpedo these "grey" licence keys. You may have to look to get the media from alternative sources.It registered fine the first time we used it.
Edited by 98elise on Friday 8th February 20:54
98elise said:
It's Microsoft Office Home and Student 2013 and is the normal retail version as far as I'm aware.
A retail version came with a disc.You could try the Virtual Support Assistant
Order66 said:
98elise said:
It's Microsoft Office Home and Student 2013 and is the normal retail version as far as I'm aware.
A retail version came with a disc.You could try the Virtual Support Assistant
What I got was a Microsoft box with a key code and instructions to go to office.com/setup to download the software. It worked fine and has been done ever since. Something like this..
https://www.amazon.co.uk/Microsoft-Office-Home-Stu...
Where can I buy a copy with some confidence that it's legitimate?
Edited to add...
Every image I've checked on retail sites shows the same box as mine, which says no disc? What media shouldn't have come with? None of our laptops have any media drives?
Edited by 98elise on Friday 8th February 21:03
Edited by 98elise on Friday 8th February 21:17
98elise said:
In that case I'll ring Amazon tomorrow. I bought it through them and I expected a legit copy..
Good luck with that - as I said it has been discussed at length before. If you have bought a SB/OEM licence these are not illegal to sell, but are only legal to use in certain circumstances. Why did you think it was substantially cheaper than the microsoft price?Seriously - try the support assistant I supplied the link for, at least that way you get a definitive answer from MS themselves.
98elise said:
Where can I buy a copy with some confidence that it's legitimate?
Of office 2013 - possibly can't buy it at all anymore. MS are trying to push everyone onto the subscription 365 model.Gassing Station | Computers, Gadgets & Stuff | Top of Page | What's New | My Stuff