Plusnet Activation Charges

[anonymous-user]

I’m renting at the moment and just want a monthly contract for broadband. That means PlusNet.

There was broadband in the flat, now deactivated, but still PlusNet want £50 activation fee and £49.99 installation fee.

This seems excessive but thought I’d ask if it’s normal for such a service?

[Brainpox]

The activation charge is pretty standard. Sometimes they'll waive the fee if there's a promotion etc.

The installation fee should be totally avoidable, they should offer you the option of plugging it in yourself.

[anonymous-user]

Thanks.

Just called and the issue is that because the line has been terminated they need an engineer! I moaned but they held their ground.

Oh well, I tried! At least I have no contract if I need to move.