Have regulations changed?
Discussion
Ive just ordered a phone online as an upgrade with ee.
From what i have read online you can now cancel a contract and return the phone within 14 days if ordered online or over the phone, is this actually true even if you have used the handset?
Ive got a huawek mate 20 pro coming and even though its well reviewed im not so sure im going to like the curved edges (no screen protector will stick properly), i will probably keep it but just wondering incase i get it and i change my mind.
From what i have read online you can now cancel a contract and return the phone within 14 days if ordered online or over the phone, is this actually true even if you have used the handset?
Ive got a huawek mate 20 pro coming and even though its well reviewed im not so sure im going to like the curved edges (no screen protector will stick properly), i will probably keep it but just wondering incase i get it and i change my mind.
Yes, you have 14 days to return an item under the CCRs. However, you can only inspect the goods as if you were in a shop, so if you were to actually use the phone, the seller can deduct an amount from the refund to cover the lost value of the item.
A lot of phone providers go beyond what is required and are happy for you to return the phone and give you a full refund, even if you have tried it. It must be "like new" though. You will also have to pay for any service provided during those 14 days.
A lot of phone providers go beyond what is required and are happy for you to return the phone and give you a full refund, even if you have tried it. It must be "like new" though. You will also have to pay for any service provided during those 14 days.
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