easy remote desktop for old people

[dave7108]

im trying to fix an imac for my mum and ive talked her through downloading teamviewer countless times, also tried a remote invitation session and still no joy. Is there an easier way, something she can just go to a website and give me a code?

[SlimRick]

Assuming she uses Chrome:

https://chrome.google.com/webstore/detail/chrome-r...

[dave7108]

She only has safari on!

[Mr Pointy]

Is there something wrong with Teamviewer as I was hoping to use it to remotely support my sister, although she is PC/Windows 7 as opposed to Mac.

[sc0tt]

Mr Pointy said:

Is there something wrong with Teamviewer as I was hoping to use it to remotely support my sister, although she is PC/Windows 7 as opposed to Mac.

Nothing at all. It probably is the simplest product to use that is out there.

[Mr Pointy]

sc0tt said:

Mr Pointy said:

Is there something wrong with Teamviewer as I was hoping to use it to remotely support my sister, although she is PC/Windows 7 as opposed to Mac.

Nothing at all. It probably is the simplest product to use that is out there.

Good. It sounded as if it wasn't working for the OP.

[tribbles]

I tried the same with my Mum a couple of months back. For some reason, she couldn't get it to work at all.

Ended up getting her to make a video call to me on her phone, and pointed it at the screen while I gave her instructions on where to click.

That was 2 hours of my life I'll never get back!

[MonkeyBusiness]

join.me used to be decent. Haven't used it for a while though.

[IIIRestorerIII]

I use Skype with my parents, Mac and Windows respectively.

[Tycho]

dave7108 said:

She only has safari on!

I'd get Chrome on the computer and install the extension even if she doesn't use it regularly.

[mattley]

OSX 14 certainly (and may be 13) doesn't allow remote control software by deafult, the Owner needs to use the security and Privacy section of the system preferences to allow the app to operate.

[shopper150]

I've used many in the past, but AnyDesk is simple, awesome and fast. The best there currently is in my opinion.

[sgrimshaw]

TeamViewer works well as long as it's setup correctly.

Needs to be setup for Unattended Access, then it starts on boot and just sits there until needed. When setting it up you give it a permanent password so it doesn't create a random one on each use.

[Mr Pointy]

sgrimshaw said:

TeamViewer works well as long as it's setup correctly.

Needs to be setup for Unattended Access, then it starts on boot and just sits there until needed. When setting it up you give it a permanent password so it doesn't create a random one on each use.

Trouble is I need Teamviewer working to set Teamviewer up like you suggest.

This is for a woman who doesn't understand the concept of folders or dragging files around & still uses Windows Live Mail. She knows she is going to have to move to Winows 10 at some point so now we need to find another mail program. It's going to be a very fraught process.

[sgrimshaw]

Mr Pointy said:

Trouble is I need Teamviewer working to set Teamviewer up like you suggest.

This is for a woman who doesn't understand the concept of folders or dragging files around & still uses Windows Live Mail. She knows she is going to have to move to Winows 10 at some point so now we need to find another mail program. It's going to be a very fraught process.

Good reason to visit your sister

[Somebody]

Splashtop works for me. Splashtop streamer on the iMac. Then run splashtop on any device to connect to the iMac.