Help setting up a BT500 extender

[softtop]

I have to admit, this has me beaten.

How do I get them to all talk together?

I have an BT500 extender plugged into the router and then a wifi hotspot in another part of the house, that all works well. I then bought another kit and thought I could just use the hotspot to link into the existing solution, what is happening is that despite resetting as best as I can, the 'extra' one does not lose its name or accept any passwords to get data flowing.

Any suggestions and please do not overlook the obvious if I have not been doing it right.

Thanks

S

[SwankBaton]

is the 'other one' BT kit as well?
I tried for a while with some BT500's (x4 of them) but got some IP conflicts / DHCP issues I couldn't be bothered to invest time into so picked up a 3 disc BT Whole-home mesh set up. Perfect now, full coverage etc.

[softtop]

swankBaton said:

is the 'other one' BT kit as well?
I tried for a while with some BT500's (x4 of them) but got some IP conflicts / DHCP issues I couldn't be bothered to invest time into so picked up a 3 disc BT Whole-home mesh set up. Perfect now, full coverage etc.

Thanks for the response, yes it is the same equipment, hence the instructions say it is easy, if I gave the new piece of kit or all of them fixed IP addresses could that solve the issue do you know?