Just received this pop up message on my iMac ?
Just received this pop up message on my iMac ?
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Spanglepants

Original Poster:

1,743 posts

168 months

Thursday 27th June 2019
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As title, was browsing and had a few tabs open ( on Safari) Pistonheads, Facebook, AutoFinesse and this pops up? Im guessing i should be concerned but no idea what to do. I haven't clicked on it , what should i do please. Im not very computer literate either, thanks


silentbrown

11,015 posts

147 months

Thursday 27th June 2019
quotequote all
start here.

https://support.apple.com/en-gb/HT204145

Your Apple ID's probably been hacked. get this sorted quickly before you lose control of your email account and all the hassle that will follow!

Edited by silentbrown on Thursday 27th June 11:40

Spanglepants

Original Poster:

1,743 posts

168 months

Thursday 27th June 2019
quotequote all
Thank you, Ive just changed the password for my iMac log in. That was the correct thing to do? Do i need to do anything more ? Thanks

silentbrown said:
start here.

https://support.apple.com/en-gb/HT204145

Your Apple ID's probably been hacked. get this sorted quickly before you lose control of your email account and all the hassle that will follow!

Edited by silentbrown on Thursday 27th June 11:40

chrisch77

894 posts

106 months

Thursday 27th June 2019
quotequote all
You need to change your Apple ID (iCloud) password more importantly than your local Mac login password.

eybic

9,212 posts

205 months

Thursday 27th June 2019
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I'd suggest changing your icloud password as I think that's the imessage link rather than your machine password.

ashleyman

7,284 posts

130 months

Thursday 27th June 2019
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Change iCloud password immediately.

chrisch77

894 posts

106 months

Thursday 27th June 2019
quotequote all
I.e. login at www.icloud.com then go to settings.

Check list of devices linked to your account (iPhones, Macs etc) and see if there is anything there you don't recognise.

Go to settings and manage account to change your apple password etc.

Spanglepants

Original Poster:

1,743 posts

168 months

Thursday 27th June 2019
quotequote all
Its telling me id or password is incorrect. Im wondering if this is anything to do with the email that was used for the Apple ID no longer exists ? It was shut down few years ago and i forget id used it for the Apple ID

eybic

9,212 posts

205 months

Thursday 27th June 2019
quotequote all
Spanglepants said:
Its telling me id or password is incorrect. Im wondering if this is anything to do with the email that was used for the Apple ID no longer exists ? It was shut down few years ago and i forget id used it for the Apple ID
Someone has changed your login details I suspect. Call Apple ASAP.

silentbrown

11,015 posts

147 months

Thursday 27th June 2019
quotequote all
Spanglepants said:
Its telling me id or password is incorrect. Im wondering if this is anything to do with the email that was used for the Apple ID no longer exists ? It was shut down few years ago and i forget id used it for the Apple ID
Read the page I posted, and try and reset your account.

https://support.apple.com/en-gb/HT201487

Maybe too late, but the first thing anyone who gets into your apple ID account will do is change the password to lock you out.

Do you use iCloud for email?


Spanglepants

Original Poster:

1,743 posts

168 months

Thursday 27th June 2019
quotequote all
To everyone that replied with advice, thank you very much. Not being able to log in meant that i called Apple help who have just been through everything with me and got my log in and passwords changed. He identified the pop up as another ( chinese ) iMac and its been removed. Also have two step verification as well now. Thanks again, that was great to have such quick replies and good advice, i can relax now ( i hope ! ) and all is sorted .

eybic

9,212 posts

205 months

Thursday 27th June 2019
quotequote all
Spanglepants said:
To everyone that replied with advice, thank you very much. Not being able to log in meant that i called Apple help who have just been through everything with me and got my log in and passwords changed. He identified the pop up as another ( chinese ) iMac and its been removed. Also have two step verification as well now. Thanks again, that was great to have such quick replies and good advice, i can relax now ( i hope ! ) and all is sorted .
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