Useless Spotify Android app removing downloaded albums

[Hub]

Anyone use Spotify on android phone?

I'm having horrendous and infuriating problems with this POS app. I listen frequently offline so download albums, but every day the app seems to reset to a previous state and remove the downloaded albums to the cache. They are still there - if you click 'download' they reappear without having to download, but of course it requires an internet connection to trigger this. Without a connection it doesn't remember any saved albums in the library either - yet playlists and downloads of playlists are unaffected.

I'm going through the support process with spotify but quite useless and fresh installs and re-formatting SD card etc don't help. I wondered if anyone else had encountered this or if it is a glitch specific to me! If so, how did you sort it?

[Corso Marche]

No issue here. My phone is often in flight mode, and all my downloaded playlists are available in my library. Never encountered a problem so far.

[Hub]

Thanks - just to be clear, playlists are unaffected, the issue just relates to albums weirdly!

[tankplanker]

Also been happening to me on my phone and I only have built in storage, of which plenty is free.

[Herbs]

I take it the phone doesn't have data turned off most of the time does it?

The only other thing I can think of, is if you have a 3rd party cleaning app installed.

[Hub]

Herbs said:

I take it the phone doesn't have data turned off most of the time does it?

The only other thing I can think of, is if you have a 3rd party cleaning app installed.

Data is on most of the time, I just listen to downloaded music to save data, and because of patchy signal when at work and travelling etc. I know you have to go online frequently to preserve downloaded music so it isn't that.

No 3rd party cleaning app installed. SD card/memory/storage/phone not at fault because playlists are absolutely fine, its just the albums resetting and disappearing!

[Greendubber]

Happened to me, I realised as I boarded a flight to NYC

Very annoying!