Lost sound on my laptop!!!

[Mark300zx]

If anyone could give me a hand to get it back it would be appreciated


Not on mute
Windows 10 Home installed
Tried troubleshooting but no audio device found!!

TIA

[Laurel Green]

Happened to me a couple of years ago and I uninstalled the driver, then rebooted and it cured the problem.

[Mark300zx]

Thanks for the advice, it says no audio devices are installed so no drivers to remove!

Edited by Mark300zx on Sunday 28th July 20:18

[Laurel Green]

Reinstall the Driver / Audio Driver Download

Click the Windows icon in your Taskbar, type device manager in the Start Search box, and then press Enter.
Double-click on Sound, video, and game controllers.
Locate and double-click the driver that is causing the error.
Click the Driver tab.
Click Uninstall.

[Mark300zx]

Thanks but didn't work

[Penelope Stopit]

Try downloading the correct audio driver from the manufacturers website and install it

[Mark300zx]

Tried that as well no worky!

[br d]

Have you been faffing about in the BIOS and turned off the onboard sound?

[banjowilly]

Right click Start, from the pop up window, click device manager. From that pop up window, right click the computer name at the top of the list & click scan for hardware changes, see if that brings up your sound device.

[Mark300zx]

banjowilly said:

Right click Start, from the pop up window, click device manager. From that pop up window, right click the computer name at the top of the list & click scan for hardware changes, see if that brings up your sound device.

Done and yes it does.

[Mark300zx]

br d said:

Have you been faffing about in the BIOS and turned off the onboard sound?

No

[banjowilly]

I can't post before 9am for some reason. If your sound device shows up in device manager, then at least the machine knows it's there.

It leaves you with two options really, fanny around in settings, hoping to find some reason for it being muted or disappeared or uninstall it via device manager, scan again for hardware changes & let windows discover & reinstall it. That's what I would do, usually works.

[Mark300zx]

JFYI uninstalled it and restarted still not working

Windows says no audio devices are installed!

[banjowilly]

Well, you have at least found the problem, every cloud & all that. Windows seems to have forgotten your machine has a sound card. If scanning for hardware changes doesn't bring it up, then you probably need to delve a bit deeper. Rather than type it all out, have a look here for options.

https://windowsreport.com/windows-cant-find-audio-...

or here, although MS official help pages suck imo.

https://support.microsoft.com/en-gb/help/4026994/w...

[bloomen]

What laptop is it? Some will have specific quirks.

[Mark300zx]

Thanks for the help so far guys, I think I have tried every possible solution and alas none are working, the laptop is a dell 7537

[CAPP0]

I've got a Lenovo tablet thing (Surface copy) for work which I generally don't hate, but for the past two weeks I've had no sound unless speakers are plugged in. Today lo & behold it started working again. No idea why!

[CharlieCrocodile]

I had a very similar issue, no sound from any apps whatsoever but if i increased the volume from the system tray it would make a noise. Found out that by restarting the Windows Audio Endpoint Builder service everything came back to life.

[Mark300zx]

Thanks, I have no sound from anything and have tried restarting Windows audio.

[Zetec-S]

Is it the laptop speakers which don't work, or have you tried plugging in headphones/external speakers?