Incoming emails from one contact always mislabelled

[ElectricSoup]

I use Outlook Online for my personal email (I don't use an application, I just log on to it through my browser). I have a contact saved with the correct name and details, let's call it "Mother Soup", for it is my mother's details we're talking about.

Now, every time I receive an email from that contact, it doesn't say "Mother Soup" in the "From" field in my Inbox, it always says "Privacy Policy Updated". Now that's not my mother's name, nor is it the nickname I've set the contact up as in Outlook online. Even if I initiate an email thread, selecting "Mother Soup" as the addressee, I always get her replies back labelled as being from someone called "Privacy Policy Updated".

Is this a problem with my saved contact, or is it at the other end? It's driving me bonkers.

[HantsRat]

It's most likely the device she is using to send the email is configured with the sender name 'Privacy Policy Updated'

Sounds like account has or was hacked.

[ElectricSoup]

Ok, thanks, very difficult remote conversation with tech-nervous elderly mother incoming....

Sigh.

She uses an Apple iPad - and I don't use any Apple devices and have no idea how to find that setting. Her email account is an AOL.com one (I know, I know, she's had it for years and won't change) which I think she uses through the native Apple browser. Where will I find this setting?

Thanks in advance for any guidance.

[MOBB]

I use a Ymail account and just had a play to see if I could replicate your issue. Managed to.

On the ipad do this (mine was on an iphone but I assume similar);

- settings
- password & accounts
- select the offending account
- click on the account name again

There should be a field called "name" which when I changed it to "test", emails appeared to be from "test"

HTH

[ElectricSoup]

Thanks MOBB I'll give it a try.

[Longtime Lurker]

What MOBB said will work if she is using the mail app but if as you say she is using the browser (Safari) then it would need to be changed in AOL settings on the web when logged into AOL Mail, in that case she could just give you the password and you could log in and do it?

Change AOL Mail "From" display name or AOL account first / last...
1 Login to your email account.
2 Click on Options (top right) and choose "Mail Settings".
3 Select the Compose options on the left.
4 Type your first and last name in the Display Name text box.
5 Click on Save Settings at the bottom.

Edited by Longtime Lurker on Wednesday 7th August 16:04

[ElectricSoup]

Thank you