Outlook 365 / Gmail synchornisation
Discussion
I have been using Outlook .pst files since about 2000, but last week, something happened that corrupted my emails.
So last Monday I sought help from Microsoft and in all fairness the first guy seemed to fix everything, but my most recent emails were missing.
I had a security alert from Gmail who advised me that I needed to change my password, which I did.
I contacted Microsoft CHAT again saying that I needed to change the password once again. The guy took control of my laptop and got stuck in - he tried to do the 2-step verification, but failed and so switched from POP to IMAP without asking my consent. It took forever to sync and each time a send receive was attempted it too ages. Looking at my emails, there were now huge gaps mainly from 2016 when I switched from Office Pro to Office 365.
On Wednesday I requested a call back. A very nice woman from Arizona attempted to fix things for me, but I suspect that she was a one-week MS course up on what I already knew. She switched off 2-step verification and got everything back to POP, but still with huge gaps in my email history. She invited level-2 backup but he did not seem to have much of an idea either.
She attempted to add .pst data files but they had mysteriously acquired passwords, that I could not open.
She attempted to reinstate 2-stp verification but failed, so after 2-3/4 hours I left, hoping that my Gmail would eventually fill in the huge gaps. After reading Google, I have got 2-step verification working again. My Contacts now seem to be up to date, but I have not received an email in Outlook since last Monday and I still have huge gaps. My inbox now seems to have copies of emails that I sent and Read Receipts are going between email and Outlook, no matter how many times that I try to delete them. Cant understand why they have not been deleted after I have binned them in the past.
Please has anyone any idea what might be gong on? Where would the mysterious passwords have come from? Is it the 16-digit codes issued by the 2-step app. generated in Google? If yes, can their history be recovered?
Up until Microsoft getting involved I had one password and presumably one .pst since 2016, now I seem to have several.
Gmails in iPad and Android phone are synched and complete, it is just Outlook 365 which seems to be FUBARed
Thanks for any guidance
So last Monday I sought help from Microsoft and in all fairness the first guy seemed to fix everything, but my most recent emails were missing.
I had a security alert from Gmail who advised me that I needed to change my password, which I did.
I contacted Microsoft CHAT again saying that I needed to change the password once again. The guy took control of my laptop and got stuck in - he tried to do the 2-step verification, but failed and so switched from POP to IMAP without asking my consent. It took forever to sync and each time a send receive was attempted it too ages. Looking at my emails, there were now huge gaps mainly from 2016 when I switched from Office Pro to Office 365.
On Wednesday I requested a call back. A very nice woman from Arizona attempted to fix things for me, but I suspect that she was a one-week MS course up on what I already knew. She switched off 2-step verification and got everything back to POP, but still with huge gaps in my email history. She invited level-2 backup but he did not seem to have much of an idea either.
She attempted to add .pst data files but they had mysteriously acquired passwords, that I could not open.
She attempted to reinstate 2-stp verification but failed, so after 2-3/4 hours I left, hoping that my Gmail would eventually fill in the huge gaps. After reading Google, I have got 2-step verification working again. My Contacts now seem to be up to date, but I have not received an email in Outlook since last Monday and I still have huge gaps. My inbox now seems to have copies of emails that I sent and Read Receipts are going between email and Outlook, no matter how many times that I try to delete them. Cant understand why they have not been deleted after I have binned them in the past.
Please has anyone any idea what might be gong on? Where would the mysterious passwords have come from? Is it the 16-digit codes issued by the 2-step app. generated in Google? If yes, can their history be recovered?
Up until Microsoft getting involved I had one password and presumably one .pst since 2016, now I seem to have several.
Gmails in iPad and Android phone are synched and complete, it is just Outlook 365 which seems to be FUBARed
Thanks for any guidance
Too many people have had a dabble so it's difficult to give you a concise answer, but I suspect you originally had a mix of POP on Outlook and IMAP on iOS. The missing mails are possibly in the POP .PST file that got corrupted?
Going forward you should try to get everything IMAP otherwise things will never sync properly. As some sort of reference point I would login to Gmail webmail and see what the state of play is there as that is the easiest way to tell how many mails you currently have available.
Going forward you should try to get everything IMAP otherwise things will never sync properly. As some sort of reference point I would login to Gmail webmail and see what the state of play is there as that is the easiest way to tell how many mails you currently have available.
Thanks for the replies so far
Just to clarify, my .pst file(s) goes back a long way, specifically it contains a folder from 2003 that contains every email from when I built my house and which I need from time to time for drawings and other stuff. This is not replicated on my Gmail app on my laptop, or my iPad, or phone.
In my world (bear with me, I am 68) my Outlook is my definitive copy of everything that I want to keep. I tend to only use it for work related things, day-to-day stuff can be done on my iPad. Junk and the like tend to be deleted from the portables and so tend not to appear on Outlook on my laptop.
Given what has been said,
Can anyone recommend an Outlook password breaker?
Where have the thousands of "Read receipts" been generated? I thought that they were permanently deleted. But I need to stop them reappearing.
Why are items that I Sent years ago arriving in my Inbox? How do I stop them? I have tried searching using my name but that appears in the signature to every email.
Am I better off to try and clear everything and start importing .pst files chronologically once I have removed the password protection?
How do I kickstart Gmail to start sending me my recent emails to my Outlook inbox?
Again, thanks for any help that you are able to offer.
Just to clarify, my .pst file(s) goes back a long way, specifically it contains a folder from 2003 that contains every email from when I built my house and which I need from time to time for drawings and other stuff. This is not replicated on my Gmail app on my laptop, or my iPad, or phone.
In my world (bear with me, I am 68) my Outlook is my definitive copy of everything that I want to keep. I tend to only use it for work related things, day-to-day stuff can be done on my iPad. Junk and the like tend to be deleted from the portables and so tend not to appear on Outlook on my laptop.
Given what has been said,
Can anyone recommend an Outlook password breaker?
Where have the thousands of "Read receipts" been generated? I thought that they were permanently deleted. But I need to stop them reappearing.
Why are items that I Sent years ago arriving in my Inbox? How do I stop them? I have tried searching using my name but that appears in the signature to every email.
Am I better off to try and clear everything and start importing .pst files chronologically once I have removed the password protection?
How do I kickstart Gmail to start sending me my recent emails to my Outlook inbox?
Again, thanks for any help that you are able to offer.
You have two sources of mail. One is distributed over multiple compute and storage sources, accessible globally. One is stored on a single compute resource, accessible only on that device.
If the mail starts flowing back, time to take those old emails, and push them up to Gmail. If the IMAP sync presents too much of an issue, use the web browser, it's a fairly shallow learning curve .
https://www.msoutlookhelp.com/pst/password-remover... , it has a trial mode before spending actual cash.
If the mail starts flowing back, time to take those old emails, and push them up to Gmail. If the IMAP sync presents too much of an issue, use the web browser, it's a fairly shallow learning curve .
https://www.msoutlookhelp.com/pst/password-remover... , it has a trial mode before spending actual cash.
buggalugs said:
When you open a pst in Outlook it asks you for a password even if there isn’t one, you just press OK if there isn’t one leave the box blank.
I have not tried this yet, but I bet your right.The woman from MS kept asking me for the password, so I assumed there must be one. I told her that I had never protected it, but I also thought that she was not very experienced.
Some of the .pst files don’t ask for a password, only the ones created last week. So perhaps it’s a recent change in 365.
randlemarcus said:
You have two sources of mail. One is distributed over multiple compute and storage sources, accessible globally. One is stored on a single compute resource, accessible only on that device.
If the mail starts flowing back, time to take those old emails, and push them up to Gmail. If the IMAP sync presents too much of an issue, use the web browser, it's a fairly shallow learning curve .
https://www.msoutlookhelp.com/pst/password-remover... , it has a trial mode before spending actual cash.
I have tried assuming that there is no password, but there clearly is.If the mail starts flowing back, time to take those old emails, and push them up to Gmail. If the IMAP sync presents too much of an issue, use the web browser, it's a fairly shallow learning curve .
https://www.msoutlookhelp.com/pst/password-remover... , it has a trial mode before spending actual cash.
The trial version of the tool only gives the first two characters of the password - it is showing that there are 8-characters and that the first 2 are ##. this is not something that I would be inclined to use.
Beyond that, I need to buy the tool, which I will if no one can suggest a free to use alternative.
Again, my sincere thanks to everyone trying to help me with this conundrum.
To close this thread.
I now think that I have the skills to become a good MS adviser. I did purchase https://www.msoutlookhelp.com/pst/password-remover... and it certainly works. The passwords that needed breaking must have been inserted by a bug as they were nothing like anything that I would use eg. ##’ng@
After the MS interventions, I currently have 15.pst files. But I have managed to recover everyone of my emails and folders - Yippee!
I have two similar versions of contacts so I now need to be able to merge them, without duplicates.
The final step will be to create a cloud backup of the new, definitive, .pst file.
Thanks again for the advice that was offered.
I now think that I have the skills to become a good MS adviser. I did purchase https://www.msoutlookhelp.com/pst/password-remover... and it certainly works. The passwords that needed breaking must have been inserted by a bug as they were nothing like anything that I would use eg. ##’ng@
After the MS interventions, I currently have 15.pst files. But I have managed to recover everyone of my emails and folders - Yippee!
I have two similar versions of contacts so I now need to be able to merge them, without duplicates.
The final step will be to create a cloud backup of the new, definitive, .pst file.
Thanks again for the advice that was offered.
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