vodafone contact for unsolved issues?

[steveo3002]

having a terrible time with vodafone , anyone know of a contact other than the overseas live chat or call center , i call up and they say problem fixed then email me a bill saying otherwise then repeat , sent in a complaint via their online form and been ignored so far

[x type]

https://complaints.vodafone.co.uk/resource?id=2770...

I used the e mail option when they tried to charge me £328 for a cancelled upgrade which never arrived and they even agreed it was "back in the warehouse"

( I also hinted I would contact BBC watchdog to help if needed )

It worked

We are sorry that your recent experience with Vodafone led to you contacting us and I hope you will accept our sincere apologies.



I would like to thank you for your email to Customer Relations, dated 26th November 2017. I appreciate you taking the time to share your experience with us.



Please find below a summary of your issue and what I have done to resolve it



• Let us confirm that we have made the necessary changes on the account and your account is settled.

• We confirm that we have waived the outstanding balance on the account.

• I have documented this under your account in detail.

if all else fails

However, it may be worth contacting the CEO of Vodafone by email. Vodafone UK's chief executive Nick Jeffery can be contacted via [e-mail].

Edited by x type on Friday 13th December 12:00

[steveo3002]

how long did the email thing take to get a response?

i filled out one last friday and got a conformation , site suggested contact within 48hrs and resolved in 5 days , a week later nothing

[x type]

Didn't have a reply after 7 days so e mailed again and said
I have had enough I am going to contact watchdog

mine was 2 years ago and at the time they watchdog were slating vodafone

Keep sending e mails

[alorotom]

Send them a either a letter or email, and cc OFCOM documenting the issues and timeline and the multiple attempts at contact and failed resolutions.

Or get your local MPs office to write to them, that normally prompts a very swift response

[surveyor]

ceo email...

[tescorank]

Simple just go in shop one hour before they close and tell them to sort it as your not leaving to it is.......worked in 20 mins, previously they said it can’t be sorted.