Telecoms Experts - Scheduled Redirection of a phone number
Discussion
Hello
I have a customer support line that needs its one public number to redirect to different people's mobiles on different dates.
So on Monday-Wednesday it might go to Fred's mobile, Thursday to Friday to Bill's mobile, Sat and sun to Jim's mobile. Changeover could be midnight if necessary but ideally we could say it is at 10:00 each day. It must only ever redirect to the named person, not just try a load of numbers in rotation.
Our usual telecoms supplier has come up with something but it has an awful interface that is a bit of a pig to configure, and so ripe for mistakes. Similarly I can see when I google that various companies can provide something that sounds like it does what I want, but without seeing them in practice I'm worried that they're all going to be hard for fairly non-tech people to put the schedule in, easily. So I am wondering if anyone else does this or knows first hand of a solution that is nice and easy to configure?
I want it to be a simple web page to input the target mobile numbers and the schedule. I want to be able to set it for the whole week or two to come, which might involve four or five different target mobile numbers for the different dates - i.e. I don't want to have to log in every day or so to set up the next change, need to set the dates/numbers and then forget about it. The total pool of mobile numbers that might be set as targets is about 10 so it would be nice if it had 10 "memories" so I didn't have to keep looking up the individual mobile numbers, i.e. just set it to "Fred", but that's not critical.
I've seen some "timetabled support" systems that will change the redirection based on a weekly timetable, but this isn't quite like that, i.e. it's not Fred every Monday, it could be Dave taking Monday next week. It definitely needs to be specific date based rather than day of week based. We do know who it will be for every date, a couple of weeks in advance, but what I'm saying is there's not really a pattern to it.
Please let me know if you have (or are) a provider of scheduled redirection of phone numbers, and definitely have an easy interface to configure the schedule!
Thanks
I have a customer support line that needs its one public number to redirect to different people's mobiles on different dates.
So on Monday-Wednesday it might go to Fred's mobile, Thursday to Friday to Bill's mobile, Sat and sun to Jim's mobile. Changeover could be midnight if necessary but ideally we could say it is at 10:00 each day. It must only ever redirect to the named person, not just try a load of numbers in rotation.
Our usual telecoms supplier has come up with something but it has an awful interface that is a bit of a pig to configure, and so ripe for mistakes. Similarly I can see when I google that various companies can provide something that sounds like it does what I want, but without seeing them in practice I'm worried that they're all going to be hard for fairly non-tech people to put the schedule in, easily. So I am wondering if anyone else does this or knows first hand of a solution that is nice and easy to configure?
I want it to be a simple web page to input the target mobile numbers and the schedule. I want to be able to set it for the whole week or two to come, which might involve four or five different target mobile numbers for the different dates - i.e. I don't want to have to log in every day or so to set up the next change, need to set the dates/numbers and then forget about it. The total pool of mobile numbers that might be set as targets is about 10 so it would be nice if it had 10 "memories" so I didn't have to keep looking up the individual mobile numbers, i.e. just set it to "Fred", but that's not critical.
I've seen some "timetabled support" systems that will change the redirection based on a weekly timetable, but this isn't quite like that, i.e. it's not Fred every Monday, it could be Dave taking Monday next week. It definitely needs to be specific date based rather than day of week based. We do know who it will be for every date, a couple of weeks in advance, but what I'm saying is there's not really a pattern to it.
Please let me know if you have (or are) a provider of scheduled redirection of phone numbers, and definitely have an easy interface to configure the schedule!
Thanks
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