Weird internet issue - any ideas?

[james-witton]

For a while our internet (Talk Talk) keeps dropping out with numerous engineers saying it’s a fault in the streets junction box and they’ve fixed it. Keeps happening though.

But we’ve now discovered that if we make a telephone call it reconnects. 5 times this has worked now.

We have a dual socket with separate phone and internet outlets.

Any ideas you lovely lovely people?

[ARHarh]

james-witton said:

For a while our internet (Talk Talk) keeps dropping out with numerous engineers saying it’s a fault in the streets junction box and they’ve fixed it. Keeps happening though.

But we’ve now discovered that if we make a telephone call it reconnects. 5 times this has worked now.

We have a dual socket with separate phone and internet outlets.

Any ideas you lovely lovely people?

Might be the filter

[So]

james-witton said:

For a while our internet (Talk Talk) keeps dropping out with numerous engineers saying it’s a fault in the streets junction box and they’ve fixed it. Keeps happening though.

But we’ve now discovered that if we make a telephone call it reconnects. 5 times this has worked now.

We have a dual socket with separate phone and internet outlets.

Any ideas you lovely lovely people?

Just a thought: They haven't accidentally put you on a line concentrator?

A line concentrator is like a mini exchange between the user and the exchange. It means that they haven't got an exclusive pair of wires from the premises to the exchange.

Usually used in areas of low demand, or should be, you won't get a line until you demand it by picking up the phone.

You'd thing that such mistakes wouldn't happen in today's world. But I have known it happen.

[ooo000ooo]

Damp in a joint, making a call temporarily dries the damp out and gets you connected for another while. If they run a line test does the same happen?

[Road2Ruin]

We had exactly this in our house last year. All I did was open the incoming telephone cable box, sort the frickin mess inside out push the cable in their clips harder (I had to buy a tool for the from eBay, about 99p) and put back together. I reckon it was either interference or a poorly seated cable...

[geeks]

Are you definitely connected to the master socket in the house?

[james-witton]

geeks said:

Are you definitely connected to the master socket in the house?

Yes we are, but I’ll certainly give this a good look.

[bimsb6]

So said:

Just a thought: They haven't accidentally put you on a line concentrator?

A line concentrator is like a mini exchange between the user and the exchange. It means that they haven't got an exclusive pair of wires from the premises to the exchange.

Usually used in areas of low demand, or should be, you won't get a line until you demand it by picking up the phone.

You'd thing that such mistakes wouldn't happen in today's world. But I have known it happen.

Broadband wont work through a dacs ( which i think is what you mean)sounds more like a high resistance connection ( a bad connection )

[BobSaunders]

Have you got anything else hooked into the line? Filters on all telephones?

Our burglar alarm was hooked up to the phone line and caused interference on the line which caused for the connection to degrade and on occasion disconnect.

[So]

bimsb6 said:

So said:

Just a thought: They haven't accidentally put you on a line concentrator?

A line concentrator is like a mini exchange between the user and the exchange. It means that they haven't got an exclusive pair of wires from the premises to the exchange.

Usually used in areas of low demand, or should be, you won't get a line until you demand it by picking up the phone.

You'd thing that such mistakes wouldn't happen in today's world. But I have known it happen.

Broadband wont work through a dacs ( which i think is what you mean)sounds more like a high resistance connection ( a bad connection )

No I am not. Though I have seen engineers try to use those for data back in the day. I am talking about a line concentrator. You don't see many but there were, and probably are still, some about.

[bimsb6]

So said:

bimsb6 said:

So said:

Just a thought: They haven't accidentally put you on a line concentrator?

A line concentrator is like a mini exchange between the user and the exchange. It means that they haven't got an exclusive pair of wires from the premises to the exchange.

Usually used in areas of low demand, or should be, you won't get a line until you demand it by picking up the phone.

You'd thing that such mistakes wouldn't happen in today's world. But I have known it happen.

Broadband wont work through a dacs ( which i think is what you mean)sounds more like a high resistance connection ( a bad connection )

No I am not. Though I have seen engineers try to use those for data back in the day. I am talking about a line concentrator. You don't see many but there were, and probably are still, some about.

Broadband wont work through a line concentrator either as each time you pick up a dialtone it could be on a different e side pair .

[So]

bimsb6 said:

So said:

bimsb6 said:

So said:

Just a thought: They haven't accidentally put you on a line concentrator?

A line concentrator is like a mini exchange between the user and the exchange. It means that they haven't got an exclusive pair of wires from the premises to the exchange.

Usually used in areas of low demand, or should be, you won't get a line until you demand it by picking up the phone.

You'd thing that such mistakes wouldn't happen in today's world. But I have known it happen.

Broadband wont work through a dacs ( which i think is what you mean)sounds more like a high resistance connection ( a bad connection )

No I am not. Though I have seen engineers try to use those for data back in the day. I am talking about a line concentrator. You don't see many but there were, and probably are still, some about.

Broadband wont work through a line concentrator either as each time you pick up a dialtone it could be on a different e side pair .

No it won't but I've seen a BT engineer try!

[bimsb6]

So said:

bimsb6 said:

So said:

bimsb6 said:

So said:

Just a thought: They haven't accidentally put you on a line concentrator?

A line concentrator is like a mini exchange between the user and the exchange. It means that they haven't got an exclusive pair of wires from the premises to the exchange.

Usually used in areas of low demand, or should be, you won't get a line until you demand it by picking up the phone.

You'd thing that such mistakes wouldn't happen in today's world. But I have known it happen.

Broadband wont work through a dacs ( which i think is what you mean)sounds more like a high resistance connection ( a bad connection )

No I am not. Though I have seen engineers try to use those for data back in the day. I am talking about a line concentrator. You don't see many but there were, and probably are still, some about.

Broadband wont work through a line concentrator either as each time you pick up a dialtone it could be on a different e side pair .

No it won't but I've seen a BT engineer try!

So it can’t be the op’s issue then can it ?

[robsdesk]

I've had this issue in the past (thankfully have fttp now), was a faulty line card in the exchange, if it drops when you make a call then the engineer should be able to work with that and swap stuff until it's ok, just make sure you're using the master socket and everything else is unplugged.

[james-witton]

The broadband drops, usually once a day and comes back on if I make a phone call.

[bimsb6]

robsdesk said:

I've had this issue in the past (thankfully have fttp now), was a faulty line card in the exchange, if it drops when you make a call then the engineer should be able to work with that and swap stuff until it's ok, just make sure you're using the master socket and everything else is unplugged.

A faulty line card in the exchange wont affect fttc .

[shtu]

james-witton said:

The broadband drops, usually once a day and comes back on if I make a phone call.

Classic symptoms of a high resistance joint.
Lifting the handset draws more current and allows the joint to "remake" itself, for a while.

[james-witton]

shtu said:

james-witton said:

The broadband drops, usually once a day and comes back on if I make a phone call.

Classic symptoms of a high resistance joint.
Lifting the handset draws more current and allows the joint to "remake" itself, for a while.

Oooooo. What’s a high resistance joint?

[TonyTony]

By the sounds of it its out of your hands, you need to keep pestering them.

Otherwise get straight through fibre with your own line (Virgin Media).

[anonymous-user]

Unfortunately, you’re at the mercy of Openreach
You’d probably get the same issue with anyone else who use the old copper wires to provide the service
Just keep on reporting it, you’d think that their repeat fault analysis would make them do a proper job!
Failing that, switch to Virgin as above, if you can
(that’s what I had to do, after 5+ Openreach visits didn’t fix their line..The benefit of Virgin is that you can get it installed & proved working Ok, before canning the old line