Hikvision CCTV problem.
Discussion
Any CCTV Gurus in here? 
For the past few years we have had a 4 camera CCTV system running through a Hikvision hard drive box.
Everything has been working fine until a week or so, but now when I try to watch a playback on my office computer the screen is blank, but there is a message saying we need to "Click here to add a plug in" but close the browser first.
I Click the message, then after a couple of seconds a message says "finished".
I restart the computer but the "plug in" message is still there and the playback screen blank.
The only thing is we renewed our contract with BT a couple of weeks ago, and as part of the new deal they sent a new digital? upgraded modem, and this problem seems to have started since then, unless it's a co-incidence.
I seem to remember my computer guy saying the box only ran on Firefox if that's relevant, but tbh, I'm a computer numpty.
Thanks in anticipation
For the past few years we have had a 4 camera CCTV system running through a Hikvision hard drive box.
Everything has been working fine until a week or so, but now when I try to watch a playback on my office computer the screen is blank, but there is a message saying we need to "Click here to add a plug in" but close the browser first.
I Click the message, then after a couple of seconds a message says "finished".
I restart the computer but the "plug in" message is still there and the playback screen blank.
The only thing is we renewed our contract with BT a couple of weeks ago, and as part of the new deal they sent a new digital? upgraded modem, and this problem seems to have started since then, unless it's a co-incidence.
I seem to remember my computer guy saying the box only ran on Firefox if that's relevant, but tbh, I'm a computer numpty.
Thanks in anticipation
OldGermanHeaps said:
on the older hik recorders web browser viewing only works on internet explorer, because the plugin relies on activex, possibly you changed your default browser either deliberately, or a windows update forced edge on you.
As I said I'm a complete numpty, but I think we did change over to edge a couple of weeks ago.I have a guy calling round tomorrow (hopefully), I'll mention this and let you know what he said.
The reason I posted here, is I thought it would be helpful to him if I showed him this thread to give him a few pointers to save time.
I suspect it's something to do with edge.
Very kind of you all to help. Thank you.
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