Incoming BT emails bounced.

[Sticks.]

I've got a @btinternet email account and for a little while now some of my friends have reported that their emails to me have been returned with an error message as undeliverable.

I still receive most other emails (AFAIK) both on my android phone (I have a gmail address as well) and old PC, using Windows Mail. The messages aren't in Spam and don't appear at all on my email.bt.com/mail page.

It's possible that it coincided with a new android phone. I checked the security setting for incoming mail on it and it's set as SSL/TLS, but couldn't find a similar setting on my (original) PC to compare it to. That might or might not be relevant, for all I know.

I couldn't find anything on the BT website/community pages and chat is not available, did a PH search, so any advice would be appreciated.

Thanks.

[HantsRat]

Ask a friend to send a photo of the bounce back email they received. It might be time to think about ditching btinternet email. It's now extremely old!

[Sticks.]

HantsRat said:

Ask a friend to send a photo of the bounce back email they received. It might be time to think about ditching btinternet email. It's now extremely old!

I never thought of email as old, just email. I guess I only make use of the basics.

Apparently it comes back saying it was rejected as Spam. I've not seen the message myself.

Thanks

[Sheepshanks]

Email systems shouldn't reject normal (as opposed to infected) spam - they should just route them to spam/junk folders.

I still have a couple of old BT accounts set up in Thunderbird mail client and they're always the ones that have trouble connecting or throw up some kind of error. I just ignore them and then next day they'll work fine. My FIL had a BT Interrnet address as his only email and he was forever in trouble with it - although a lot of that could be his fat-finger issue. I keep an eye on it now and as far as I can tell it works fine.

[sgrimshaw]

[quote=Sticks. I checked the security setting for incoming mail on it and it's set as SSL/TLS, but couldn't find a similar setting on my (original) PC to compare it to. That might or might not be relevant, for all I know.


[/quote]

SSL/TSL is correct, but as you say it's irrelevant. The issue must be on the BT server side, your PC/Android/etc email settings could not make BT bounce incoming emails.

[Sticks.]

Thanks both, that's useful. I just thought it might have coincided with the new phone. Those who are getting the emails rejected were fine before, and some still are. I don't think those with the problem have anything in common.

Odd.