Anyone gaving trouble with Skype today?
Anyone gaving trouble with Skype today?
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robbocop33

Original Poster:

1,207 posts

137 months

Sunday 27th September 2020
quotequote all
My elderly neighbour up the road(91 years old)is having a problem with her Amazon fire hd i bought her to contact her relatives in Australia.
It has worked flawlessly the last few months,video calls exclusively.But today she emailed me saying she is making the call but the recipient sees the call come in,then it immediately ends??
I tested Skype on my fire tablet to her one and same thing,when i try to video call her i hear the ringtone but there's no answer as it shuts off quickly at her end before she can answer it?
Does Skype just go down sometimes??Messaging within Skype worked incidentally,anyone any ideas?Thanks..

Fore Left

1,618 posts

212 months

Sunday 27th September 2020
quotequote all
Nothing being reported;

https://support.skype.com/en/status/

https://downdetector.co.uk/status/skype/

https://istheservicedown.co.uk/status/skype

Sounds like it might be an issue with the tablet or her internet. Did you try rebooting the tablet and her router?

robbocop33

Original Poster:

1,207 posts

137 months

Sunday 27th September 2020
quotequote all
We rebooted her router and i updated both our Skype apps but didn't make a difference.Never rebooted our tablets though.

robbocop33

Original Poster:

1,207 posts

137 months

Monday 28th September 2020
quotequote all
We've ruled out a couple of things,her Skype app in Australia is fine,she checked it with a friends.I've also ruled out my hd fire which is fine,i skyped the old ladies laptop and that was fine.
I think she may have accidentally pressed something on her tablet that is cutting off people video calling it,any suggestions??I can't find anything obvious.