NowTV fibre broadband

[Kessler]

My BT contract just ended, and I didn't want to be tied for another 2 years as Hyperoptic installation is being planned in my development.
Shortest contract I could find was 12 months with TVNow at 24pm for a 67mbps connection https://www.nowtv.com/broadband

Jumped on it and then started reading reviews which seem pretty negative generally.

Any of you using them, and how do you find the speed, customer service etc?

[alorotom]

I was with them at my old house.

NowTV is just sky. Even the router was identical to the sky router, just a NowTV logo.

Speeds are the same no matter what provider and based on price plan.

I had zero issues with them and was a customer for a couple of years (FTTC).

I didn’t have any issues as it just worked and was stable. Service is provided by one of the sky call centres so predominantly U.K. based.

[Kessler]

thanks, didn't realise it is Sky - seems there is no need to worry

[928]

Using it here for the last 11 months with no problem, no cause to call customer services so can't comment on that. Sky is listed as a LLU operator on the exchange so may actually use some non-Openreach infrastructure. Picked because cheap and el-cheapo calls to US on landline.

Speed is OK on slower Fibre contract but then no kids; faster fibre on previous BT wasn't much different.Max 60Mbps here.

[928]

Kessler said:

My BT contract just ended,

And if you've been with BT, any other customer service can't be as st as them, almost anyone would be better.

[Kessler]

928 said:

Kessler said:

My BT contract just ended,

And if you've been with BT, any other customer service can't be as st as them, almost anyone would be better.

Never had a single issue during the 24-month contract with BT, so hoping this will continue with NowTV.
My only problem is upload speed - I do a lot of film editing and often need to upload files of around 5gb - takes ages now that I work from home and stuck with 10mbps upload speed. Full fibre installation can't come quick enough!

[oilslick]

Kessler said:

Never had a single issue during the 24-month contract with BT, so hoping this will continue with NowTV.
My only problem is upload speed - I do a lot of film editing and often need to upload files of around 5gb - takes ages now that I work from home and stuck with 10mbps upload speed. Full fibre installation can't come quick enough!

I got Hyperoptic a couple of months ago, the speed is amazing and upload is just as quick as download

[megaphone]

I had NowBB, only for a year as they wouldn't do a deal on renewal. It was fine, good speeds and reliable. They'll keep trying to flog you Now TV packages, cheap offers for stuff. I didn't want any of them, maybe that's why they weren't keen to keep me on after a year.

As others have said, it's Sky's streaming service, hub is the same.

[megaphone]

oilslick said:

I got Hyperoptic a couple of months ago, the speed is amazing and upload is just as quick as download

Very limited coverage though.