Can't open attachments in Outlook

[popeyewhite]

Hi there,

I'd be very grateful if someone could help... having tried to resolve my predicament over the holiday I now urgently need this sorting out. I can neither open nor add attachments to emails in Outlook 365. I can't download them, print them (I just get a line of gobbledegook - {"Body": {"ErrorCode": 500, "ExceptionName": "OwaHipRequiredException", "FaultMessage": "HipRedirectStartUpVerdict = LowCostHipRequired", "IsTransient": false, "ResponseCode": "ErrorInternalServerError"}}

I did a Windows update recently (I'm Win 7 Pro 64 bit), and things haven't been right since. I've scanned the internet and the problem seems well documented, but a number of the remedies are beyond the abilities of my layman's abilities.

Thanks for any help... .

[maccas99]

Not looked up what that error means but could you try the following:

1. Try a different browser (Firefox or Chrome)
2. Open on a different PC or on a mobile phone?
3. Open an Incognito or InPrivate Window

Let me know how you get on?

[popeyewhite]

maccas99 said:

Not looked up what that error means but could you try the following:

1. Try a different browser (Firefox or Chrome)
2. Open on a different PC or on a mobile phone?
3. Open an Incognito or InPrivate Window

Let me know how you get on?

Will do, thanks.

[popeyewhite]

maccas99 said:

Not looked up what that error means but could you try the following:

1. Try a different browser (Firefox or Chrome)

Tried Firefox, couldn't open/download any pdf attachments in Outlook

maccas99 said:

2. Open on a different PC or on a mobile phone?

My Android phone opens the attachments which is handy, but not a workable solution unfortunately.

maccas99 said:

3. Open an Incognito or InPrivate Window

Opened Outlook through Chrome incognito - wouldn't open/download a pdf attachment.

Any ideas?

[maccas99]

popeyewhite said:

Opened Outlook through Chrome incognito - wouldn't open/download a pdf attachment.

Any ideas?

What happens if you use Private Window in Firefox?

Could you try installing Opera browser and see if you get the same result?

[Sheepshanks]

popeyewhite said:

I did a Windows update recently (I'm Win 7 Pro 64 bit),

Windows 7 support ended a year ago. Are they really still doing updates for it?

[jeremyc]

Is it only PDF attachments you are having trouble with?

Can you open other format files that are attachments?

[sociopath]

Use a supported version of Windows.

[Mr Pointy]

popeyewhite said:

I did a Windows update recently (I'm Win 7 Pro 64 bit), and things haven't been right since. I've scanned the internet and the problem seems well documented, but a number of the remedies are beyond the abilities of my layman's abilities.

Can you provide links to any of these pages that describe the issue?

[Sheepshanks]

sociopath said:

Use a supported version of Windows.

I'm wondering whether the W7 update referred to was fake, or perhaps Microsoft have updated it to block attachments due to security vulnerabilities?

[bigandclever]

Try verifying your account ... has worked for others with your issue.

https://outlook.live.com/owa/0/owahipcontrol.aspx

ETA source ... https://answers.microsoft.com/en-us/outlook_com/fo...

[popeyewhite]

bigandclever said:

Try verifying your account ... has worked for others with your issue.

https://outlook.live.com/owa/0/owahipcontrol.aspx

ETA source ... https://answers.microsoft.com/en-us/outlook_com/fo...

That has worked - thank you so much. Also big thanks to everyone else who has tried to help

[bigandclever]

Invoice is in the post